1. JimCastaneda
4814 General Ewell Dr.
Bossier City, LA. 71112, United States
318-393-8339
jim .s.castaneda@gm ail.com
Objective: Dedicated,adaptable,with strong bilingualinterpersonaland communications skills. Iam a systems
technician seeking a challenging career in IT Support.
Primary Skills
 U.S. Gov ernment SECRET security clearance, investigated August 2010.
 Proficiency with Microsoft Word,Excel, Access, PowerPoint,and Outlook.
 PBX switch programmer/voice networksystems and telecommunications specialist.
 Self-motivated TechnicalSupport Representative with 8 years of total workexperience.
 Detailed copper cable/interior infrastructure wiring planner/installer.
 Expert in procurement,distribution and maintenance of IT Asset/inventory operations.
 Able tomultitask,learn new systems,and conform tochanging corporate environments.
 Fluent in twolanguages-English and Spanish (read,writeand speak).
 Skilled in troubleshooting Microsoft Windows and Apple iOS’s.
PROFESSIONALEXPERIENCE
United States AirForce, Barksdale AFB, Louisiana, United States
Supervisor, Client Systems February 2013 -Present
 Manages operations,assigns tickets and updates status on activeprojects within section using
Remedy Incident Management.
 Uses Active Directory tocreate,modify and delete user andorganizational accounts for users on Air
Force domain; creates and modifies mailboxes for customers on v ast storage servers.
 Images workstations/laptops on Air Force domain; adds/removes clients intoappropriate
organizations using Active Directory.
 Updates software on clients as needed/upholds antivirus security requirements.
 Deploy , sustain,troubleshoot andrepair standard voice,data,videonetworkand cryptographic
client devices in fixed anddeployedenvironments
 Sustain and operate systems through effective troubleshooting, repair andsystem performance
analysis; replaces/upgrade video, memory and storage hardware
 Consults with users, management,and technicians toassess computing needs and system
requirements.
 Remote management; troubleshot computer using Dameware and Remote Desktop.
 Creates, maintains and removes personaldata stores on data server; grants rights to
individuals/security groups in accordance tolevel of permissions needed.
United States AirForce, Barksdale AFB, Louisiana, United States
Supervisor, Asset and Supply Management Technician August 2012– February 2013
 Dev eloped,maintained,and executed asset management program including processes, procedures,
tools, and reporting of IT assets.
 Tracked asset information for all customer-facing systems including asset tagging.
 Ov ersaw disposalof equipment including degaussing.
 Managed large-scale deployments of equipment tocustomer regional offices as wellas customers
working in a home office or in a regulated institution’s facility. This includes delivery logistics,
tracking of inventory flows andcustomer communication regarding schedule,disposition,
shipping problems,etc.
 Managed customer equipment loaner pools (including laptops,LMREquipment, peripherals,
smartphones, tablets, etc.)for in-officeneed as wellas travelling customers.
 Created Training course and trained staff ensuring that they employ the best professional methods
and standards toall services they deliver.
 Educated clients on IT department warranty information for technical refresh on IT assets.

2. United States AirForce, Barksdale AFB, Louisiana, United States
Technician, Communications Focal Point (Helpdesk)February 2010 – August 2012
 Highly skilled in responding totickets generated by users in a timely manner.
 Hands-on experience in responding, tracking, andfollowing up telephone,emails and end user
requests for support.
 Diagnosed, troubleshot and resolved client issues with hardware/software maintenance,
installations and upgrades.
 Prov ided desktop support for over 8,000clients at BarksdaleAFB by phone or in person as needed
to minimize downtime.
United States AirForce, Barksdale AFB, Louisiana, United States
Technician, Voice NetworkSystems February 2009 – February 2010
 Manages the installation, repair andmaintenance of telephone switching systems,telephone
subsets, telephone key systems, data transmission media systems circuitry,T-carrier,fiber-optic
end equipment,modems,multiplexers, line drivers
 Travel tocustomers'premises toinstall,maintain, or telecommunication equipment;runs cat-5/cat-
6 cables, ensures continuity from communications closet towalljack on customer’s premises.
 Creates cat-5 cables using crimptool; performs diagnostics on lines using fluke testers
 Inspect or test lines or cables, recording and analyzing test results,toassess transmission
characteristics and locate faults or malfunctions.
 Splice cables, using hand tools, epoxy,or mechanical equipment.
 Set up phone service for customers,installing, connecting,testing,or adjusting equipment.
 Computeimpedanceof wires from poles tohouses todetermine additionalresistance neededfor
reducing signals todesired levels.
 Performs comprehensiveswitch diagnostics through cable pairs on phone lines toidentify
faults/runs jumper wire from LEN blocktoconnect cross connects
EDUCATION
Community College of the AirForce, Maxwell AFB, Alabama
Associate Applied Science in Information Technology System, 2015(Expected)
Barksdale AFB, Bossier City, Louisiana
USAF Airman Leadership School, Residency,February 2013
CompTIA A+Certified, Louisiana, United States
Sheppard AFB, Wichita Falls, Texas
Voice Network System Course,January 2009
Keesler AFB, Biloxi, Mississippi
Electronic Principles Course, July 2008