1. Brian Nyangu
Date of Birth: 6st June 1985
Mobile: +26 0977223665
E-mail: sqwambolaiza@gmail.com
E-mail: nyangubrian@hotmail.com
Plot #123
Stage 2
Mazabuka
Zambia
Profile
A bright, talented and ambitious IT support technician with a strong technical background
who possesses self discipline and the ability to work with the minimum of supervision.
Having exposure to a wide range of technologies & able to play a key role in diagnosing
hardware and software problems and to ensure that quality solutions meet business
objectives. Possessing a good team spirit, deadline orientated and having the ability to
organize and present complex solutions clearly and accurately.
Looking for a suitable IT support technician position with a successful and dynamic company
that offers room for progression.
Career Objective
A dynamic, technical-oriented professional specialized in various forms of IT, seeking a
career in IT where previous experience and skills can be put to efficient use.
Skills Summary
 Windows NT, XP, Vista, Windows7
 Windows 8.1
 LAN/WAN technology
 Windows Server 2003/2008
 Active Directory and Exchange 2003/2007/2010
 MS Office 2003/2007/2010/2013
 DNS, DHC, WLAN, VPN
 Diagnosis of desktop, application, networking and infrastructure issues

2.  Experience of supporting a wide and varied client base.
 Troubleshooting PC’s, laptops and mobile devices
 Providing 1st/2nd line support to users
 Administering the IT department’s policies and procedures
 Installation and support of telecommunication equipment
 Maintaining a log of all problems detected and system backups
 Responsible for maintain
 Making backups for project work such as new builds
 Working closely with software suppliers to resolve operational issues

 McAfee and other Antivirus Software Computer assembling and maintenance
 Troubleshooting hardware and software problems
 Installing and configuring the peripherals, components and drivers
 Installing software and application to user standards
 Sound knowledge of digital and analog embedded computer hardware
 Wide knowledge of motherboard and circuit designs of monitor
 Deep knowledge of printer and cartage refilling
 Proficient with electrical hardware test equipment (Multi meter, PCB testing card,
analog meter, etc
 Solid understanding of all phases of SMPS and UPS
 Configuring and troubleshooting desktops, laptops and servers
 Familiar with hardware tools like servers, printers, VoIP, networking and
telecommunications devices
 Excellent troubleshooting skills in complex software and hardware problems
 Installed Hard disks, CD Drives, Sound Blaster cards, CPU, Memory, Power supply
unit, Network card, Video graphics card, Hard disk controller card on PC systems
 Troubleshooting of personal computers. On line Support to customers concerning
their computer problems

3. Employment History
Information Technology June 2009 - Present
IT Support Engineer
Zambia Sugar Limited
 Helped migrate services from Windows Server 2003 to Windows Server 2008 R2
 Managed SQL Server 2005 & Exchange 2007, and over 300 user accounts in Active
Directory
 Managed and Administered Windows XP and Windows 7 workstations and laptops
 Supported and maintained servers and backups
 Supported Microsoft Office 2007/2010
 Shared knowledge with new recruits
IT Support Technician
Sun Micro Tech Limited
May 2006 – May 2009
 Primary duties included installing and configuring Windows Servers
 Added, maintained and removed objects within Active Directory
 TCP/IP configuration and administration of IIS for Intranet
 Implementation of McAfee Antivirus
 Utilised problem solving and troubleshooting abilities to resolve any major issues
Qualifications
2006 - Microsoft Certified Software Engineer (MCSE)
Qualification
Diploma in -present
University of Cambridge

4. Certificate & Computer hardware and software maintenance 2008 - 2009
Certificate of grade 12 1995 – 2006
Diana Kaimba high school
Hobbies and interests
Socializing with friends and family, watching TV (BBC Click, news and documentaries),
playing football on a weekly basis and computing (creating and designing software and
websites)
REFEREES
P.O. Box 670240. Physical Address Zambia Sugar Plc Nakambala Sugar Estate Lubombo
Road Mazabuka Zambia Tel: +26095578226 / 0971797836
Innotech computer solution plc Mazabuka Zambia Tel: +260977225508 / 0955225508
Mr Syulo Tembo Mazabuka Internet Café Tel +260968434544