This document provides a professional profile for Eman Yahya, an IT engineer with over 3 years of experience at Al Amal Hospital in Sudan. She seeks a new challenging role where she can apply her skills and experience. Her qualifications include a BSc in Information Technology and certifications in CCNA, PHP/MySQL, and IT development training. Her technical skills include networking, Windows server administration, and basic router and switch configurations. She is proficient in English and Arabic and enjoys working as part of a team.

1. PROFESSIONAL PROFILE
Enterprising professional with over 3 years at Al Amal Hospital experienced. Possess in-depth
knowledge of Information Technology. With multitasking skill; ability to arrange the current situation;
making decisions &working efficiently. Able to understand the business processes & running Programs
promptly. Able to adapt quickly to work environment, quick to grasp new ideas & concepts and Can
work under any significant pressure along with senior managers.
Seeking to join organization where I can apply my study skills, experience within a suitable
challenging role. To gain more professional experience and achieve further professional development.
Enjoy being part of, as well as leading, a successful and productive team.
 CCNA-Cisco Certified Network Associate (R&S)
 Programming Web Application and Websites using PHP/ My SQL At ProDev
 Train IT Development At Zain (Sudanese Mobile).
 Train CCNA At Sudatel Telecommunication Academy
Basic Networking topologies
Basic Network troubleshooting
Good understanding of OSI Model, TCP/IP protocol suite.
IP addressing and sub netting, Routing concepts
Sound knowledge of routing protocols - RIP V1/V2, OSPF & EIGRP
Implementing ACL and NAT
Eman Yahya
Mobile No. +971 56 9154177
UAE Abu Dhabi
E-mail: eman.alkhalifa99@gmail.com
OBJECTIVE
TECHNICAL QALIFICATION & TRAINING
EDUCATION SKILLSET

2. Inter-VLAN Routing
Back-up and restore of all critical resources including router & switches IOS
Implementation of VLANs, Ether channel
STP optimization and protection.
Implementing basic security on Routers & Switches
Installation of Windows 2008 Servers.
Implementing and administration Active Directory services, replication, Trust Relationship and
enforcing Domain wide Group Policies.
Implementation and administration of DNS, DHCP and file servers.
Hyper V configuration.
Basic modem and wireless router configurations.
 Router Platforms: Cisco 1841; 2621; 2611 XM
 Switch Platform: Cisco Catalyst 2950; 3550; 3560
 CISCO & DLINK Wireless Access Points.
Products Handled

3. P E R S O N A L I N F O R M A T I O N
Marital Status: Signal Date of Birth: Sep. 02nd, 1990
Nationality: Sudanese Place of Birth: U.A.E
E D U C A T I O N
University of Science & Technology
Sudan, Omdurman– Oct 08th 2013
B.Sc. in Information Technology
Um Amaar High School
Abu Dhabi, U.A.E
Zubaida Primary
Abu Dhabi, U.A.
Um Habiba Elementary
Abu Dhabi, U.A.E
Graduated from high school (Tawjihi) – Scientific Branch.

4. IT Engineer (23 Dec 2013 - to Date)
Al Amal Hospital
UM Durman, Sudan
Duties and Responsibilities:
Organizes information by studying, analyzing, interpreting, and classifying data.
Prepares reports by collecting, analyzing, and summarizing information.
Prepares reference for users by writing operating instructions.
Maintains historical records by documenting system changes and revisions.
Maintains client confidence and protects operations by keeping information confidential.
Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; participating in
Professional societies.
Contributes to team effort by accomplishing related results as needed.
Establishes and revises database by conferring with analysts and programmers to code
and retrieve data.
Maintains database by
Provide technical assistance and support for incoming queries and issues related to
computer systems, software and hardware.
 Respond to queries either in person or over the phone.
 Train computer users.
 Maintain daily performance of computer systems.
 Respond to emails’ staff for seeking help.
 Install, modify and repair computer hardware, software and networks.
 Clean-up computers.
 Run diagnostic programs to resolve problems.
 Resolve technical problems with Local Area Network (LAN) and other systems.
 Install computer peripherals for users.
 Follow-up with staff to ensure issue has been resolved.
 Gain feedback from staff about computer usage.
 Run reports to determine malfunction that continue to occur.
 Programs the systems by entering coded information. (Reservation System).
PROFESSIONAL EXPERIENCE & CAREER SUMMARY

5. L A N G U A G E S
Arabic
Read: Excellent Written: Excellent Conversation: Excellent
English
Read: Very good Written: Very good Conversation: Very good
H O B B I E S
Traveling, Reading, Movies, Computer & swimming
SKILLS
 Ability to work as a part of a team as well as independently.
 Advance knowledge of Microsoft Excel, Microsoft word, Microsoft point and Microsoft
outlook programs.
 Excellent communication and Presentation skills.
 Excellent English
 Good German
 Having competitive attitude and can work under pressure
 Well organized, eager to learn and pro-active.
Strength
• Hardworking & Patience
• Punctuality
• Maturity
• Self-Confident
• Quick Learner
• Convince people
• Ability to work under pressure
• Agility and knowledge of customer service
• Good Knowledge about Consumer Behavior
• Good Knowledge about office management
VISA STATUS
Visit Visa can be transferred.
RECOMMENDATIONS & DIPLOMAS ARE AVAILABLE UPON REQUEST