1. WILLARD HOLLOWAY; A+, NETWORK+, MCP, MCTS
2541 Carmichael Way Apt. 8 Carmichael, CA 95608
916-825-0490|Wil_Holloway@yahoo.com
Objective
Seeking a Desktop Support position that will allow me to use my knowledge and experience to further the
goals of the company and my career.
Applicable Certifications
CompTIA A+ Certified
CompTIA Network+ Certified
Microsoft Certified Professional - Windows XP Certified
Microsoft Certified Technology Specialist - Windows 7 Certified
Skillset
- Identifying and troubleshooting components of Motherboards, Processors, Memory, Storage Devices,
Power Supplies, Display Devices, Adaptor Cards, Ports and Cables
- Installing, Configuring and Optimizing PC Components
- Identifying Tools and Diagnostics for PC Components
- Performing Preventative Maintenance on PCs, Diagnostic Resources
- Optimizing, Installing, Upgrading and Migrations of Windows9.x, Windows 2000 and Windows XP, Vista,
Windows 7 and Windows Server
- Installing, Configuring, Troubleshooting and Upgrading Printers and Scanners
- Installing, Configuring and Troubleshooting Networks, Networking tools and Diagnostics, Preventative
Network Maintenance
- Understanding Network Security, Security Solutions, Understanding Security Baselines, Auditing and
Logging, Windows 7 network deployment images and batch file installations.
Work Experience
Nerds On Call 01/2016 – 04/2016
Online Computer Technician
Received incoming and made phone calls, connected to client’s computers via LogMeIn and resolved
various issues, ranging from network issues to printer problems, emails, updating to and rolling back from
Windows 10, recovering passwords, performing tune ups and malware removal and documenting issues
and resolutions and creating new and updating new and previous tickets through LogMeIn Technician’s
Console.
Insight Global/United Health Group 07/2015 – 09/2015
PC Migration Team
Participated in the installation, deployment and testing of new PC’s and laptops, connecting them to the
corporate network and connecting to network printers, installing and testing new printers and scanners
and documenting PC serial numbers and sending and documenting old printers and scanners into
inventory. Also assisted end-users with resolving various PC issues.
U.C. Davis Hospital/Ranstad Technologies 01/2015 – 06/2015
Desktop Technician/Boots On The Ground Technical Support
Participated in campus-wide migration from Lotus Notes to Office 365, giving Tier 0 and Tier 1 technical
support to end-users and assisting them in setting up Microsoft Outlook, Lync and Outlook Web
Application, providing support for Kerberos password issues, calendars, e-mail and contacts. Participated
in the decryption of Lotus Notes archived e-mails for migration to Outlook. Also assisted with service
tickets for the I.T. Department, including installations of monitors and printers, imaging new computers,
locating and tagging Workstations On Wheels (W.O.W.s) and other various I.T. projects.

2. Juniper Networks 06/2013 – 06/2013
Server Room Technician (One Month Contract Position)
Un-cabled and de-racked server blades and switches for relocation, repopulated servers into racks and
ran cabling according to schematics. Cleaned up server rooms and prepped racks for population and
relocation of servers. Assisted with disconnection and reconnection of workstations for relocation to
different sites.
Smiths Medical/U.C. Davis Hospital 03/2013 – 03/2013
Project Support Technician (Two Week Contract Position)
Tested and upgraded medical pumps, retested equipment for quality control, documented all procedures
performed and equipment upgraded.
Murphy, McKay and Associates
I.T. Support Technician (Contract Position) 05/2011 – 06/2013
Manage/Install Network Cabling, Configuration of Server Racks/Chassis, Workstation Configuration and
Installation (Deployment), Telephony Hardware and Cabling Deployment. Planning, Asset Management,
Reporting and Quality Assurance/Control.
Volt Workforce Solutions/Apple 08/2013 - 11/2013
Rework Technician/MacBook Teardown Specialist (Contract Position)
Visually inspected and processed iPhones and iPads, participated in complete teardowns of MacBook
laptops, inspected and processed LCD’s and memory. Asset Management and Tracking, Detailed Daily
Reporting.
JP Morgan Chase 10/2008 – 11/2008
Helpdesk Analyst / Field Technician (Contract Position)
Supported IT project rollouts, system upgrades and enterprise-wide maintenance. Provided remote
technical assistance to computer end-users and field technicians. Daily reporting, asset tracking,
troubleshooting, quality assurance, cable management.
Burger King 11/2006 - 08/2007
Assistant Manager 09/2004 - 10/2005
Supervisory skills, customer service, cash handling, performed closing procedures, inventory control, sales
reconciliation and cash reports, interviewing and training new employees.