Amanda Bracy is seeking a position utilizing her skills in IT and telecommunications obtained through experience in the U.S. Army. She has a background in network administration, help desk support, software administration, and data security. Her resume lists experience at TD Bank, Robert Townsend & Thomas P.C., Party City, Pinkerton Government Services, and within the U.S. Army Reserves and Europe where she performed duties including desktop support, network administration, software installation, and security clearance work. She has obtained A+ certification and has an Associate's Degree in Information Technology from South University.

1. Amanda S Bracy
400 Brookcliff RD
Cayce, SC 29033
(504)373-4276
bracy.amanda@yahoo.com
Objective: To utilize my skills obtained through my experience as an IT Specialist in the U.S Army.
Skills/Certifications
 Telecommunications
 Internet/Intranet Operations
 Top Secret/SCI Security Clearance
 Nuance PDF
 Classified Information and Materials
Security
 Customer Support/Service
 Data Entry
 Documenting/Record Keeping
 Electronic Data Security
 Electronic Device/System
Installation/Repair
 Network Administration
 Process Analysis and Improvement
 Software Administration
 RSA Token
Professional Experience:
TD Bank (Windows 7 and BB 10 Migration Project) Lexington, SC March 2015- June 2015
Service Desk Agent
 Admin over 100 applications (Encore Teller, CMOD,CMSE, MORTGAGEBOT-POWER
MANAGER, etc.)
 Performed Password Resets for severalapplications
 Perform Enterprise Activations on BB 10( CLASSIC)
 Set up Mainframe sessions in Attachmate
 Managed Lotus notes
 Answered between 50-100 calls per day
Robert Townsend & Thomas P.C Columbia, SC July 2014- Jan 2015
Help Desk Technician
 Re-imaged Desktops
 Resolved IT issues over the phone by using Configuration Manager to remote in
 Added and Removed Workstations using Active Directory
 Set up and issued RSA token to be used with Citrix
 Provided support to over three locations which included Charlotte ,NC , Columbia, SC,
Charleston ,SC and to several Abstractor
 Traced Ports to Switches
Party City Columbia, SC Sept 2013 – Nov 2013
Seasonal Sales Associate
 Assisted customers with product selection and queries
 Investigated and resolved customer complaints
 Set up displays
 Operated cash register as and when necessary
 Replenished Inventory
 Maintained a neat and tidy store
U.S Army Reserves 377th
TSC NAS JRB Belle Chasse,LA Dec 2009- Oct 2012

2. Local Area Network (LAN)
 Administer network workstations and keep inventory of all equipment
 Install, configure, and maintain all computer equipment used by 377th
TSC
 Perform software and application development, installations, and upgrades
 Identify and correct computer malfunctions
 Manage the Active Directory
 Recommend hardware and software solution upgrades
Pinkerton Government Services Avondale, LA May 2010 – Aug 2011
Armed Security Officer
 Patrolled Shipyard
 Performed Perimeter Checks
 Performed Badge and ID checks
 Monitored Shipyard Surveillance Cameras
 Building Escorts
 Termination Escorts off of property
U.S Army Reserve 207th RSG Fort Jackson, SC Oct 2008 - Dec 2009
Information Specialist
 Notified Supervisor of equipment malfunctions
 Kept records of all computer problems and solutions
 Answered telephone calls to assist computer users encountering problems
 Help programmers and systems analysts test and debug new programs
 Provided network administration to include LAN troubleshooting and resolutions
 Provided instruction, problem resolution, and follow up to external customers and internal
employees.
U.S Army Europe 39th
Signal Battalion Shape, Belgium Aug 2007- May 2008
Help Desk Support Technician
 Installed, configured(using imaging software),maintained and troubleshoot applications
 Operated spreadsheet programs and other types of software
 Notified supervisor or computer maintenance technicians of equipment malfunctions
 Recommend hardware and software solutions and upgrades
 Resolved windows related issues, Internet explorer issues and other PC software related issues
 Maintain passwords,data integrity and file system security for the desktop environment
 Maintained accurate,complete and up-to-date inventory records of all computers and printers
Education
Training Concept, Columbia SC Jan 2015- Feb 2015
A+ Certification Course
South University, Columbia SC Nov 2011- August 2013
AssociatesDegree ofScience in Information Technology
United States Army Signal Corps School October 2006- July 2007
25 Bravo Qualification Course, Fort Gordon, Georgia
Information System Operator/Analyst