1. Balmore A. Garcia
3803 Hudson St.
Baltimore, MD 21224
Phone: (443) 831-0562
cabernario@hotmail.com
COMPUTER TECHNICIAN
An experienced Computer Technician with over 6 years experience operating, maintaining work
stations, installing and troubleshooting Network, Desktop, Laptop and peripherals, looking to
contribute to a dynamic and progressive Information Technology Department, which will allow
me to use my skills and professional experience to best serve the department and its goals.
Profile:
 Outstanding technical background and troubleshooting skills.
 Ability to skillfully execute multiple tasks at once.
 Able to perform equally well independently or as a team member.
 Goal oriented, team player, always willing to assist.
 Able to learn and adapt to new technical environments, quickly and
efficiently.
Technical Expertise:
Operating Systems: Windows 7, XP/Vista/2000/NT 4.0/9x.
Network: TCP/IP (DHCP, FTP, Directory Services, DNS, DDNS, IIS,
VPN, RDP, POP3, SMTP, IMAP).
Hardware: Desktop, Laptop, Canon & HP Network Printers. Routers,
Hubs and switches.
Software: Microsoft Office Suite (97, 2000, 2003, 2007 & 2010), Symantec
Anti-Virus, Microsoft Internet Explorer, Netscape, Mozilla
Firefox, Citrix Desktop Virtualization, Sabre.
Electronic Mail: Microsoft Exchange and Outlook, Windows Mail.
Web Applications: HTML, XML, Microsoft FrontPage, Adobe Photo Shop,
Acrobat, Illustrator.

2. ProfessionalExperience:
SND Staffing Services Jun 2012 - Current
Administrative
 Responsible for Payroll management duty's and hour compensation.
 Search for personnel upon company's daily orders request and needs.
 Receiving and verifying candidate’s applications.
 Basic troubleshooting for internal office hardware, software and peripherals.
Gratis Cellular Inc. Mar 2010 - May 2012
Store Sales Representative / Store Manager
 Provided first level assistance with cellular phones, troubleshoot phones and laptops for
internet connection problems.
 Sale mobile service for cellular phones and internet service for Desktops and Laptops as
well as to make sure all devices and services were fully functional.
 Laptop repair for basic issues as per no internet connection, internet device installation
problems and connection ports.
Dell Inc. Nov 2006 - Dec 2010
Desktopand Laptop Customer Service / Tech Support
 Provided second level support to internal Help Desk to resolve user concerns with
specific applications, including Windows 98, Windows 2000, Windows XP, Windows
Vista, Microsoft Office, Microsoft Outlook and many industry applications.
 Customer Care diagnosing and resolving technical/customer inquiries, Internet, and Ms
Office applications.
 Administer Security patches for Microsoft Windows XP, Windows Vista Ultimate
Edition.
 Computer and Notebook assembly.
 Hardware diagnostics and parts replacements.

3.  Virus and firewall Protections software.
 Home Computer Repair, diagnostics and part replacement.
 Home installation of Ring, Bus, Star and wireless networking.
 Norton Ghost System Restore PC Backup.
 Remotely Connecting to Customer Computers using Citrix Software.
American Airlines Nov 2004 - Aug 2006
Customer Service Representative / Baggage Claim
 Provided first level service to passengers such as checking baggage and/or providing
flight tickets and schedule, bag tags for luggage, itineraries, departure information.
 Customer sales and reservation changes, new bookings and itinerary changes.
 Baggage claim such as lost, stolen or late arrival luggage, track and deliver luggage.
 Flight Plan, weight and balance and flight route.
Additional Skills:
 A computer professional with experience in total system implementation and support. Strong
organizational and interpersonal skills are combined with a commitment to contribute
towards an efficient work environment.
 Results oriented, motivating Technician, with highly developed skills in computer systems
technical support and Customer Service Proactive and detail oriented individual who works
well under pressure.
 Excellent Bilingual English and Spanish communication skills, both verbal and written, Able
to deal effectively with individuals at all levels.
 Successfully initiated and developed comprehensive Technical Support environments both
internally and on a consulting basis.
 5 years of professional computer repair & support, and 4 years of LAN/WAN Networking
experience. Very experienced in a wide variety of software packages, including Microsoft
Excel, Microsoft Word, Microsoft Outlook, Norton Utilities/Norton System Works.

4.  Wide variety of Operating Systems such as Windows 95/98, Windows 2000 Server and
Professional, Windows XP Professional, Windows 2000 IIS, Windows Vista Ultimate MS
DOS, PC-DOS.
 Well experienced in multiple Dial-Up and Broadband technologies such as ISDN 56k &
128k, IDSL, ADSL, and SDSL.
 Ability to skillfully execute multiple tasks at once.
 Home network configuration, diagnostic and repair.
References:
Personal and Professional references available upon request.