1.
Daniel Eric Hough
6097 Tapir Place Waldorf, MD 20603
Ph:(240)432­5167 Email: danielhough9@gmail.com
TECHNICAL SKILLS
Hardware Compaq Windows Proliant Servers; Sun Solaris Sparc Servers; Intel­based x86
Linux Servers; HP­UX Servers;
Operating Systems Windows NT, 2000, 2003,XP,Vista,7 and 8; Sun Solaris 5.6, 5.7, 8; Linux
Red­hat;
RDBMS Oracle 9i, 10g, 11g; SQL Server 2000, 2003
Management Tools Oracle Enterprise Manager with Diagnostics, Tuning & STATSPACK
High Availability
Solutions
Sun Veritas Cluster, Shareplex Replication, Dataguard & RAC
WORK EXPERIENCE
IT Field Tech, Kelly IT Services November2014­February­2015
Primary duties were but not limited to:
● Respond to service calls within the DC metropolitan area from dispatch.
● Repair printers and all other hardware issues.
● Upgrade operating systems.
Junior Systems Administrator, Morningside Partners March 2009­December 2013
Primary duties were but not limited to:
● Provide technical assistance to the CEO, Vice President and entire staff.
● Provide technical assistance and support for incoming queries and issues related to
computer systems, software, and hardware.
● Respond to queries either in person or over the phone.
● Train computer users.
● Maintain daily performance of computer systems.
● Respond to email messages for customers seeking help.

2.
● Ask questions to determine nature of problem.
● Walk customer through problem­solving process.
● Install, modify, and repair computer hardware and software.
● Clean up computers.
● Run diagnostic programs to resolve problems.
● Resolve technical problems with Local Area Networks (LAN), Wide Area Networks
(WAN), and other systems.
● Install computer peripherals for users.
● Follow up with customers to ensure issue has been resolved.
● Gain feedback from customers about computer usage.
● Run reports to determine malfunctions that continue to occur.
● Provide telecommunications support including voice/phone mail set­up and
troubleshooting.
● Started with tier 1 technical support and advanced to tier 2 and 3 after 1 year.
● Active Directory Management.
Assistant Project Manager, Master Security January 2005­ January2014
Primary duties were but not limited to:
● Conduct security escorts for VIP’s such as Janet Napolitano, Mayor Adrien Fenty
and Eleanor Holmes­Norton.
● Work inside the Central Command Center of The Federal Trade Commission and
monitor four different sites including The L.A. Regional office.
● Ensure all officers on my shift were in proper uniform and performing their duty in
a professional manner.
● Make sure all officers on my shift and the following shift were prompt getting to
post.
● Monitor MDI alarm system to ensure all employees were not trying to gain access to
restricted areas.
EDUCATION/TRAINING
Oracle 9i/10g/11g Database Administration
Hands­on training in A+ and Network+
GSA Supervisory Training