1. Hameed Keshavarzi
San Jose, CA
Hameedrk408@gmail.com
SENIOR DESKTOP SUPPORT / Jr. SYSTEM ADMINISTRATOR
Sr. Desktop Jr. Network Support Analyst in enterprise environment with over 15 years’ experience in
various aspects of Desktop Support Services. A technology savvy, self-starter, adept at moving into new
environments and drawing from existing experience to quickly adapt to new technologies. Accustomed to
working in fast-paced environments with the ability to think quickly and successfully handle difficult
tasks. Skilled in communicating to both technical and non-technical personnel. Able to work with little to
no supervision.
SOFTWARE KNOWLEDE
•Exchange 365 •Server 2012 •AD/DS •SCCM
•Windows 7, 8.1 •Hyper-V •Mas OS •MBX - VCX
•Apple Mac OS •Symantec Ghost •Remedy / JIRA •VMware
HARDWARE KNOWLEDGE
•Dell Laptop / Desktop •Dell Network Printers •IBM Laptops ` •3Com phones
•Cisco phones •MacBook Pro / Air •SAN/NAS
CERTIFICATIONS
•MCP Microsoft 2008 server •MCP Microsoft 2008 AD •CCNA
•MCITP in progress •A+ Certified
Lab Network
Home network setup: server 2012 VM, SCCM and workstations
PROFESSIONAL EXPERIENCE
Ensighten,Cupertino Ca.
IT Administrator – (9/2012-9/2015)
Sr. IT admin and a go to person for all aspect of IT related requests and Problems.
Currently supporting 312 employees local and abroad. With international branches.
· Managing hosted exchange 2010 accounts
· System setup/configuration Windows / OSX
· Implementation of Aruba and Aerohive access points
· Migration from exchange 2007 to 2010
· support and implement VOIP phones
· Inventory and asset control of all equipment
· Implementation of SkyNox data backup
· Implementation of keycard access and security system
· Documenting IT processes,procedures and policies
Proofpoint Inc. • Sunnyvale Ca.
IT Administrator – (03/2007—05/2012)
Part of a Global IT Team,supporting an organization with over 400 employees both local and remote.
Imaging and configuring Windows systems. Team oriented individual recognized for leadership in new
initiatives.
· Managing Microsoft Exchange 2010 mailboxes and AD accounts

2. · Assisted ongoing email distribution list modifications
· Team leader on monthly account audit on network accounts
· Managing and maintaining company VOIP phone systems
· Managing company cell phone and broadband cards
· Managing Blackberry Server end-user activations and terminations
· Capturing and deploying end-user systems images using Ghost
· Streamlining new hire / termination processes
· Assisting remote employees via WebEx or LiveMeeting sessions
· Primary contact for all corporate Printer and Copier service issues
· Install, set up and test new hardware and software applications
· Provision new desktops, laptops, and servers for internal customers
· Maintain current knowledge of relevant hardware and software applications as assigned
· Assist with Mobility requests and issue peripheral replacements as required
Alteon / Nortel Networks • San Jose,CA
IT Analyst/Administrator - (02/2003 – 03/20007)
Day to day support admin functions consisting of using Active Directory to perform add, moves and
changes to Active Directory and Exchange accounts. Provided hardware support for Dell desktops and
laptops. Daily desktop support duties consisted of monitoring the ticket key using JIRA Service Desk web
based ticketing system. Responded to end users support for Windows based software,hardware related
issues. Imaging processes utilizing Ghost.
· Supervised the migration from Alteon Web Systems to Nortel Networks domain
· Supported over seven hundred local and remote employees
· Managed user accounts on Exchange and AD
· Configured and maintained network printers
· Built triple boot systems with 98, NT, Linux
· Maintained up to date images on the Ghost server
ABD Insurance Services• Redwood City, CA
IT Analyst/Administrator - (04/2000 – 11/2002)
Daily desktop and helpdesk support duties consisted of monitoring the ticket key using Track it web
based ticketing system. Responded to end users support for Windows based software,Windows
configuration, or hardware related issues.
• Managed user accounts on Windows NT and Lotus Notes Servers
• Installed 3com Super Stacks in the server rooms
• Installed and maintained all network printers
• Supported over 400 users with daily tasks
• Managed leased equipment inventory
• Configured NT Servers and workstations with standard software in the Y2K