1. Jayson Cesar V. Bautista
#154 Ilocos Norte St., Bago Bantay, Quezon City,Philippines
Contact: +63 9177025476
Email: jcvbautista@hotmail.com
PROFESSIONAL SUMMARY
Successful IT professional with 9+ years experience in large-scale food/IT vendor and retailenvironments. Implement
network infrastructure and support the operations to ensure operations remain within company targets and SLA.
Knowledgeable and highly familiar with a wide variety of operating system software, security, networking,
WORK EXPERIENCE:
Windows/Unix Administration/L2 Support Analyst
Employer: Seven Seven Global Services. Inc
2701 Orient squareBuildingOrtigas pasigcity
Deployed Client : IBM Philippines
July 10, 2013 – March 11, 2016
Job Description:
 Managing Multiple Windows 2008/2012 Server Enterprise,Application.
 Maintaining Multiple Stores Windows Server Application,
 SupportRegional Store for any issues on application,Phone and Remote support.
• Monitoring AutoSys Jobs and application service,Antivirus.
• Server Monitoring (Virtual Server Machines/Windows/UnixServer)
• Hardware Support (POS,Scanner,Printers,Signature tab),Network Monitoring.
• Deliver resolution escalated byL1, Root cause analysis and engage DevTeam Projects
• Engaged conference calls with other team to collaborate and solving the issues.
• System Integration, configuration and testing to new Servers(Application/Database)
• Engaged Vendors(Wincor,ATEB, Mckesson,Kroll,Sweda,Fujitsu Support) prior to issue.
CUSTOMER SERVICE – Helpdesk Support
TAP SERVICES INC
Unit E-510 Tektite East Tower, Philippine Stock Exchange Center
Exchange Rd, Ortigas Centre,Pasig City
+63 2 584 1140
February 1, 2011 – July 10, 2013
Job Description:
• Assists end users or answers inquiries for the POS and other IT developed systems solutions.
• Schedule,strategize,assign supportengineer and provide reports for monitoring purposes.
• Phone or Remote Desktop Support to clients,Printer Installation/Network Printer,Server Monitoring.
• SupportRegional Store for any issues on application,
• Provide Reports and status ofclient concerns
• Escalate issues to third party vendor
TECHNICAL ENGINEER 2
RAMCAR GROUP OF COMPANY
80-82 Roces Avenue, Ramcar Building, Diliman,Quezon City
+63 2 3739163 / +63 2 3737911 /+63 2 3739147
December 22, 2009 – January 31, 2011
Job Description:
• Provide Project and ticket assignmentto Field Engineer,Schedule, Planning or Strategize Project Handled,
ClientIT EquipmentLayout.
• Provide reports,ticket monitoring,documentation ofInstallation process and solutions.
• Store Opening and Setup,CCTV and Network Monitoring,Printer Installation/Network Printer.
• Database Maintenance (Postgres & MYSQL), Backup,Transfer,Extract and Load Data.
• Recommendation with regards to IT Equipmentand Network Rehabilitation.

2. • Provide appropriate IT Standard for either Software or Hardware.
• AssistHelpdesk and Field Engineers who visit store Installation,configures,supports and fine tune POS servers
with RedhatLinux 7.3, Ubuntu & Debian Operating System with the following services use:PostgreSQL Database
server, Setup Servers in all stores,Installs,configures,and supports local area network & wide area networking,
WIFI ROUTERS, HUBS(3com,Dlink) and switches. Ensures that all components are configured to function
together properly.
TECHNICAL SUPPORT STAFF / Field Engineer
Employer: Professional Multi Services Cooperative
Roces Avenue, Ramcar Building,Diliman,Quezon City
CLIENT: RAMCAR FOOD GROUP
July 18, 2006 – December 21, 2009
JOB DESCRIPTION:
• Setup and Maintain on all store branches, commissary, warehouse for problem determination and
resolution of POS and computer systems. Assemble PC for Store Branches and kitchen computers.
Installation operating system Windows (98/XP/Vista/Win7/Win8/Server2003). POS Handled (IBM
SurePOS, EPSON POS IR300/310, Partner POS, Wincor POS, HP 3000/5700). fine tune POS servers
with Redhat Linux 7.3, Ubuntu & Debian, CentOS Operating System with the following services use:
PostgreSQL Database server, Setup Servers in all stores, supports local area network & wide area
networking, WIFI ROUTERS, 3COM HUBS and switches, DLINK HUBS and switches.
• Assists end users or answers inquiries for the POS and other IT developed systems. Schedule,
strategize, assign support engineer and provide reports for monitoring purposes.
• Maintain and setup new or modified software application, and fine tune computer system both
hardware and software support, PC assembly and apply necessary patches and bug fixes to
hardware or software problems, Printer Installation/Network Printer.
• Resolves problems which occur from application programs and gives recommendations.
• Coordinates reported problems to proper authority for immediate problem resolution.
• Maintains all the computer systems of the shops, preventive maintenance, LAN & Internet
connection, DSL Connection Setup
• Database Maintenance (Postgres & MYSQL)
CHARACTER REFERENCES
Alex Stelmacovich
Project Manager
Loblaw
Mobile No. +1 416-908-8348
Stephanie Tan
Change Manager/Former Team Lead
IBM
Mobile No. +63.9177812891
Philipp Del Mundo
MIS Assistant Manager
G2 Global Inc.
No. +63. 9175227720
Robert Gonzales
Team Leader – Helpdesk II Support Engineer
TAP Philippines
Mobile No. +63. 09178899931

3. PERSONAL PROFILE:
Age: 30 yrs. old
Birthday: April 24, 1985
Birth Place: Cauayan, Isabela
Civil Status: Single
Height: 5’1
Weight: 50 kg.
Religion: Methodist
Language Spoken: Tagalog, English
EDUCATIONAL BACKGROUND:
Tertiary Bachelor of Science in Computer Science
AMA COMPUTER UNIVERSITY
Maximina St., Villa Arca Subd, Project 8, Quezon City
May 2002 – December 2005
TECHNICAL SKILLS:
OPERATING SYSTEM: Windows Server 2003,2008, 2012, Windows XP,VISTA,7,8,10, Linux including
RedHat, Debian, CentOS, Ubuntu.
Installation of applications (Microsoft Office/Open Office/etc), VMWARE, VirtualBox