1. Zong (Shawn) Pan
178 Los Olivos Ave
Daly City, CA 94014
(415) 939-3083
Shawnpan2004@gmail.com
Objective:
A position as a senior system administrator in the biotech and life science
industry that lets me utilize my 11 years of experience in information technology.
Highlights of IT Skills:
Systems Installation, Configuration and Upgrading
Technical Support
Excellent Troubleshooting Skills
Computer Hardware and Software
LAN, WAN, NOC Administration
NOS Patches and Updates
Training and Mentoring
Conference Facilities, Video and Tele-Conference
Security Solutions
APPs and Form Automations
Hosted PBX, Polycom/Cisco Phone System Configuration
Database Design and Management
VMware and Virtual Environment Management
Cables Testing and ISP Routers Configuration
Proficient at the following computer skills and platforms:
Microsoft Windows XP, Vista, 7, 8.1, 10
Apple OS X, 10.0 – 10.11
Microsoft Server 2003, 2008, 2008 R2, 2012, 2012 R2
Exchange Server 2007, 2010
Host Exchange, Office 365, Intermedia, Goggle Mail
Firewalls: Cisco, Dell Sonic Wall, Meraki, Check Point, Barracuda
Switches: Cisco, HP, Linksys, Netgear, TP Link, and D-Link
AD, DNS, NS, DHCP, VPN, IIS, RDP, WSUS

2. TCP/IP, POP/SMTP, LAN, WAN
VMware and Hyper-V
Axcient Server Backup, Symantec Backup Exec, Synology Backup
Microsoft Office 97, 2003, 2013, 2016, Pro-Plus
Terminial, File, DC, DHCP, SQL, DNS Server Management
Norton Endpoint, Trend Micro, ShareSync, PowerShell, DropBox, Google Drive,
Symantec Encryption, BitLocker, Apple FileVault, Apple Time Capsule, Apple
Extreme, Apple Time Machine, McAfee MX Logic, ProofPoint, Azure AD,
AirMedia, QuickBook, Sage, Sales Force, MRI, Great Plains, Peachtree, Adobe,
Canvas, SwipedOn, Dymo scan, iPads, iPhones, Samsung Galaxy, MS Surface
Pro, Apple TV, Skype/Lync Business, PBX 2.0, HP/Toshiba/Minolta Copiers,
SMB, AirPrint, OWA, Ghost Imaging.
Professional Experience
Company: Robust Network Solutions – 2014 to Present
Title: System and Network Engineer
Job: Hired as a full-time system and network engineer initial consulting role on
providing IT support and services to clients and contractors.
IT Supports Included: helpdesk support, troubleshoot hardware and software,
Microsoft Windows and Apple OS, firewalls, switches and servers configuration,
AD, Exchange and accounts management, AV/Phone system support, Internet
service and network configuration.
Main Clients and Contractors
Allergen Research/ Aimmune Therapeutics (Aimmune.com)
TSG Consumers Partners (tsgconsumer.com)
Kohlberg Kravis Roberts (kkr.com)
SPI Holdings LLC and Verbena Road Holdings (spiholdings.com)
Claritas RX (claritasrx.com)
Prado Group (pradogroup.com)
JS Sullivan Development, LLC (js-sullivan.comcastbiz.net)

3. Previous Job History
Company: Mariner Systems (MARSYS), Financial District, San Francisco, CA
http://www.marsys.com. 12/2007 to 7/2013
Certification:
Systems Engineer
Responsibilities:
● 24/7 Repair, troubleshoot, monitor, document and architect to protect
against network outages and other incidents.
● Work on each assigned tickets, i.e. network outage, systems issues,
client application problems and all other issues.
● Provide application and network support for various internal project
suchs as Coca Cola Billboards, Digital Flightplans, Mailwatch
(MARSYS product), MessageScreen and Xybershield products.
● Work and troubleshoot network/technical issues with various
vendors (Clear Channel Billboards, Young Electric Sign Company
(YESCO), Verizon Wireless, AT&T, Daktronics and Sprint.
● Provide Enterprise Cloud support for various projects such as
Dole.com, Dolenutrition.com, Dolesuperkids.com,
Dolesuperfoods.com, HP Global Monitoring Systems (GMS)
● Monitor network stability and sites functionality using various
monitoring techniques and tools, i.e. IPCheck, Sitescope,
OpManager, Marsys Xybershield and other software
● Perform emergency escalation procedures in the events of internet
service instability, outages of various sites, and customer-related
issues
● Troubleshoot Santa Clara Terremark Data Center and SF office
network problems, server problems, and laptop/desktop/workstation
hardware/software issues
● Respond in a timely and professional fashion to customer concerns
or problems.
● Perform windows update / Ghost clone Linux and Windows servers
● Open and follow up on system tickets which related to networking or
application issues.
● Troubleshoot Exchange 2003/2007 server / Domain Controllers /
Active Directory / MS SQL 2003/2008, MS Project Server 2007 and
Sharepoint 2007.
● Manage and monitor Mercury (HP) Business Availability servers and
Global monitors servers for business data measurements
● Install and configure Redhat enterprise servers and Windows 2003
servers
● Provide an SLA / RFO monthly report for management team review

4. ● Manage and maintenance on NS and DNS server
● Manage and implement iLO (Integrated Light Out) on HP Servers
● Manage and generate PRTG/MRTG bandwidth reports for upper
management
● Maintenance and deploy Norton Endpoint, Project 2007, Sharepoint
2007, WSUS server
● Manage and maintenance on our remote control tools, i.e. remote
desktop protocol (RDP), PCAnywhere, IPReach (Raritan switch).
● Manage and document weekly network security report using
MARSYS Xybershield, Net IQ scans and other tools
● Manage and maintenance VPN access with Checkpoint (secure
remote client)
● Work with vendors and Global ISP to resolve internet outage against
our network
Education and Training
San Jose State, BS CIS
VMware Certified Professional - Data Center Virtualization
Proficient in the following languages:
English, Chinese (Mandarin /Cantonese), Japanese (at introductory level)