1. LAURA CONWELL
6608 Kelburn Lane NE
Cedar Rapids, IA 52402
lmconwell@mchsi.com (319) 210-4442 Cell
PROFESSIONAL SUMMARY
24 years of experience in the IT field with a strong background in solution
implementation and customer service. Expertise includes system installation, data
management, and failure analysis and Application Support. I have and excellent
reputation with customers as knowledgeable, helpful and Enthusiastic about my work. I
excel at managing projects, working with clients, and deploying technology to build
successful solutions.
PROFESSIONAL EXPERIENCE
Hewlett Packard, Palo Alto, CA 2007- Present
Storage and Backup Administrator
• Maintaining 38 NAS Filers throughout the United States.
• Developed and implemented plan to standardize NetApp NAS Filers at off-site
centers.
• Provided investigation and analysis to solve problems with EMC and NetApp
Filers
• Support Legato Networker software including client configuration for Windows,
UNIX, NDMP, and tape management.
• Manage Networker Servers on UNIX and Windows platforms.
• Provided NAS maintenance and software installations.
• HP Storage Project Lead for Data Migration from Windows File Servers to
NetApp NAS Filers.
• HP Storage Project Lead for migration from NetApp to EMC NAS Filers.
• HP Storage project to migrate to EMC VNX
• Supporting Team member for Storage Growth and Backup consolidation projects.
• Excellent Project Management and documentation skills.
• I’m responsible for creating Training and process documents for the Storage and
Backup Team. I’ve trained all of the new first and second tier Storage and Backup
employees.
• I’ve conducted Training sessions with the Global Service Desk (Helpdesk).
• Provided support for Quest Migration Manager. I used this software to ACL SAN
attached Servers with 17 terabytes of data. I documented the entire process which
includes migrating account, groups, and servers into the Corporate Domain.

2. Rockwell Collins, Cedar Rapids, IA 2000-2007
Sr. Systems Administrator
Experienced with all facets of server administration, software installation, TCP/IP
configuration, hardware upgrade, and troubleshooting for a wide area network of 1300
Servers.
• Developed and implemented consolidation plan for Windows File Servers. This
included Virtualizing Servers when it was appropriate.
• Managed NT Legato backup of Rockwell including SQL databases and Lotus
Domino. Implemented new backup solutions for off-site centers.
• Helped developed program to identify all data owners for NT and NAS network
shares for internal audit compliance.
• Involved in seven new company integrations with a seamless migration of Active
directory, data, server hardware and backup strategies. I was the Project lead on five
of these projects and secondary lead for two.
• Possess extensive knowledge of Active Directory, NT registry, remote registry
management, network protocols, hardware, software, and inter-connectivity.
• Maintained system availability of 99.9% prime time and 99.5 % non-prime time.
Rockwell Collins, Cedar Rapids, IA 1997-2000
Systems Administrator
• Troubleshoot hardware and software problems.
• Ascertain from computer user the nature of the problem, formulate diagnose, and
assists user through problem-solving steps
• Apply understanding of computer software and hardware to either resolve
problems of users, or effectively triage user's issue to appropriate Tier 2 or 3 support
groups.
• The Point of Contact and group lead.
Parsons Technology, Hiawatha, IA 1992-1997
Application Technical Support
• Extensive knowledge of 15+ applications.
• Supported applications on Windows, DOS and Macintosh platforms.
• Excellent customer service skills.
• Train new employees.

3. PROFESSIONAL DEVELOPMENT
• Symmetrix Configuration Management
• ViPR SRM for Storage Administrators
• EMC EDU Services VNX Unified Storage Deployment and Management
• HP MSA 1000 & MSA 1500/MSA20 Configuration and Management
• Microsoft Windows 2003 to Windows 2000 IT Professionals
• Upgrading Support Skills NT to Windows 2000
• Administering Microsoft Systems Management Server 2.0
• Querying Microsoft SQL Server 2000 with Transact – SQL
• Administering Microsoft Systems Management Server 2003
• Internet Information Server 4 Certification
• Citrix Metaframe XP for Windows Administration
• Microsoft Project 2000 – Level 1
• Dynamics of Interpersonal Communication and Advanced: Building Relationships
EDUCATION
Hamilton Business College 1999
Cedar Rapids, Iowa MCSE Certification 4.0 GPA
Kirkwood Community College 1983-1984
Cedar Rapids, Iowa Liberal Arts
Mid Prairie High School August 1979-1983
Wellman, Iowa