Larry Parker has over 20 years of experience in desktop support, networking, hardware installation, and software configuration. He has worked with Microsoft Windows, Office, antivirus software, and various hardware components. His experience includes positions at IBM, ATT, Verizon, Kraft Foods, and Parkland Hospital helping users and migrating systems. He also operated his own computer consulting business for many years. Parker has CompTIA and Microsoft certifications and is working to complete the Network+ certification.

1. Larry Parker Princeton, TX 75407-0029
Phone: (214) 491-0272
E-Mail: lwplwp@yahoo.com
Software All Microsoft Office XP (Word, Excel, Power Point, Access), MS Office through
2013, Internet Explorer 11.x, Microsoft Windows ( XP, Vista and Win 7), several
terminal emulation programs, installing and maintaining many anti-virus programs,
Networking (Novell and Microsoft). Also have experience in installing and
configuring hundreds of other programs.
Hardware Have installed & configured all types of hardware on HP, Dell, IBM, Gateway,
Compaq, Acer and many other types of PCs including mother boards, CPU’s hard
drives, CD ROM drives, scanners, modems, printers and cabled & wireless
network adapters. Have also purchased and assembled many custom PC’s.
References
Lynette Lewis Smith … Site Manager for IBM at ATT
smith-lynette@swbell.net 214-354-4451
Greg Hartman… Desktop Support Site Focal/ My Current Supervisor for
IBM… hartman1957@sbcglobal.net 972-978-0899
Charles H. Anderson… Manger of Engineering Services for TI…
charlesand@sbcglobal.net 972-734-3327
Experience
12-15 to Pres. ATT/Artech Computer Consultant Richardson, TX
Resource Desk at ATT
Operated Resource Desk for UVerse call centers for ATT in Richardson, TX.
Created and maintained several needed Excel reports with data exported from
Anaya, Total View and Sharepoint.
Preformed scheduling and support for multiple Uverse call centers in various 12-
08 to 8-15. ATT/IBM Computer Consultant Dallas, TX
Desktop Support at ATT for IBM
Extensive experience in migrating PCs (Desktop and Laptops) from Windows XP
to Windows 7 32bit and 64bit.
Performed hands on and remote Desktop and Network support at ATT National
Headquarters in Downtown Dallas supporting dozens of specialized
applications for executive employees
Primary “break-fix” technician for approx 90 floors in Downtown Dallas
Repaired and replaced Dell and HP desktop and laptop PCs for all sectors of
ATT including executive level including installing programs and ALL data
migration.
Worked with Remote Desktop, RUtil, Tivoli, Remote Access, WMA and TMI
remote access and administrative tools.
9-06 to 11-08. Collin County Computer Computer Consultant Princeton, TX
Performed Desktop and Network Support for individuals and small businesses
Consulted on various projects with business and private small networks
Built, sold and maintained custom built PC systems.
Also did repair and upgrades on various networks and computers.
8-05 to 9-06 Telvista Verizon-DSL Support Plano, TX
Performed DSL tech support for Verizon/Telvista
Phone support for all aspects of DSL.
Performed trouble shooting and configuration on all brands of DSL modems and
wireless routers
Did DSL support for both residential and business customers
Used Remedy call tracking and many other support utilities

2. 7-04 to 9-05 Kraft Foods Computer Support Specialist Garland, TX
Completed upgrade project for entire Kraft Foods offices
Upgraded system image on all PC’s in two plants.
Replaced approximately half of all PC’s in two plants.
Performed technical support and follow up for all aspects of upgrades.
9-02 to 6-04 Collin County Computer Computer Consultant Princeton, TX
Restarted my home-based business part time while attending college.
Consulted on various projects with business and private small networks
Built, sold and maintained custom built PC systems.
Also did repair and upgrades on various networks and computers.
4-00 to 8-02 Parkland Hospital (Team Excel) Windows NT/2000/Novell Desktop Analyst Dallas, TX
Desktop and 2nd level support large IBM/NT/Novell network for almost 3 years.
Helped install and setup approximately 500, new IBM workstations in the first 8
mos. working at Parkland Hospital. Was then promoted to analyst.
Configured and installed several models of Hewlett Packard network printers
including jet direct interfaces when needed.
Performed 1st and 2nd level support of IBM desktop workstations, HP printers and
network connections using Novell client, Win NT, Microsoft Office and various
terminal emulation programs.
8-99 to 2-00 Software Spectrum Windows 95/98 Tech Support Garland, TX
Performed technical support for both Windows 95 & 98
Supported all calls until problem resolved.
Also performed follow-ups, driver downloads, etc. as needed.
2-99 to 7-99 Systems Integration Group NT/Office Technical Support Irving, TX
Traveled nationwide on contracts for Shell/Texaco & Brinker International
Did system upgrades of modems, memory, drives, and other hardware as
needed.
Did software, upgrades, and configurations for Windows NT 4.0 Workstation and
Microsoft Office for Shell/Texaco POS systems.
Performed disk imaging, upgrades and configuration of Windows NT 4.0
Workstation and Server and Microsoft Office (including Y2K compliance) for
Chilis, On the Border, and Macaroni Grill restaurants including register and
WAN interfaces.
7-98 to 1-99 Pro AmComputer Services PC Repair & Support Princeton, TX
Operated small home based computer business.
Repair and consultation on all types of PC’s.
Worked extensively with Windows 95, 98 & NT
 Windows95.
Education
2014-20015 Collin County Community College Plano, TX
Comp TIA Networking+ Certification class
Attended class for Comp TIA Network+ certification.
Continuing progressing/studying for same.
2003-2004 Collin County Community College Frisco, TX
Computer Information Systems
Completed Windows XP and Windows Networking classes.
1990-1995 Collin County Community College McKinney, TX
Computer Information Systems
Attended classes in Business Administration and Computer Information Systems