1. Levos, Robert
Phone: 586.354.1462
Robert Levos
19565 Colman
Clinton Twp., MI 48035
Cell Phone: 586.354.1462
E-Mail: rlevos@comcast.net
SUMMARY OF QUALIFICATIONS
Over fifteen years’ experience in Information Technology with extensive hardware and software installation and maintenance. Superior
communication and people skills established through company training in customer service problem resolution. Exceptional ability to
translate technical information to all users and customers. Extensive working knowledge of client servers and network fundamentals.
An organized self-starter, capable of multitasking with numerous responsibilities while meeting required deadlines.
CORE TECHNICAL HARDWARE & SOFTWARE COMPETENCIES
 HP Servers (Data Center)
 Backup solutions
 Microsoft Cloud Computing
 Mobile Devices – Android and
iOS
 PCs and Laptops – All Types
 Printers – All Types
 Remote Control Software
 Routers – Business and Home
 Scanners
 Cisco switching (VLAN)
 TCP/IP
 Terminal Services
 Palo Alto and Cisco VPNs
 Windows 7 – 8.1
 Windows Server 2003 / 2012
 VMWare ESXi 5/6 environment
and management
 Dell Kace
 Dell Power Vault SAN
 Dell Power Edge server
 Iron Mountain Tape Solutions
 Disaster Recovery
PROFESSIONAL EXPERIENCE
ChannelNet (Contracted through Arrow Strategies December 2014 – May 2015)
Dearborn, Michigan December 2014 – Current
Systems Engineer
 Configured Dell server and storage array running ISCSI for new Mitel phone system, using ESXi 6.0 environment
 Support Palo Alto firewall with Global Protect Client
 Installed Duo Security in multiple environments and on the Palo Alto
 Implemented a new 3 node test environment for Development servers
 Planned a new Cisco layer 3 switching network to support the new test environment
 Upgraded older servers to new ones with unseen downtime, significantly improving performance
 Supporting Veeam (VM) and Acronis 10.5 (Physical) Backup Solutions
 Support web and database servers for over 10 clients with each customer having over 4 servers
 Support over 51 virtual and 10 physical servers
 Administrate Symantec Mail gateway server (BrightMail) and Endpoint Protection
 Administered Dell Kace Systems Management appliance, managing software updates and ticketing system
 Administered other servers including:
- Power Edge Servers PE1950, R710, R620, R630, M520 and VRTX
- Power Vault Servers MD3220i and 124T
 Managed PC migration from Windows 7 to Windows 8.1 with Bitocker encryption tools
 Set up multiple SQL and web deployments for different customer environments
 Upgraded/replaced Macintosh laptops

2. Levos, Robert
Phone: 586.354.1462
Open Systems Technologies (Placed into TD Auto Finance)
Farmington Hills, Michigan April 2014 – October 2014
Server Administrator
 Work with management to purchase needed equipment within departmental budget
 Maintain server inventory
 Support over 50 virtual and 70 physical servers
 Support domains, including:
- Windows Server 2003/2008 R2
- VMware ESXi 5.5 (VSphere)
- CA Arcserve Backup
- Iron Mountain Tape Storage
 Monitor and assess escalated help desk tickets for server team
 Installed server management system for TDAF servers
 Worked with management on several proof of concept implementations
 Installed SIP servers for the Telecommunications Group saving TDAF money on monthly phone bills
 Configured HP ProLiant Gen8 enterprise servers with MS Server 2012 and SQL
 Architected VMWare ESXi 5.5 environment
 Monitor servers with SolarWinds System Application Monitor (SAM) and HP System Insight Manager (SIM)
Independent Consultant
Clinton Township, Michigan December 2013 – April 2014
Server - PC Support
 General PC repairs and upgrades
 Installed new Windows 7 PCs for small businesses and non-profits
 Set up backup solutions and disk arrays
 Built and installed Windows 2012 server
Michigan Mutual, Inc.
Southfield, Michigan November 2010 – December 2013
Technician – Level 2 Support
 Identified IT equipment needs and interfaced with vendors to make purchases within departmental budget
 Maintained all IT asset inventory including servers, PCs, and networking equipment
 Supported 350 virtual PCs, up to 100 physical laptops and desktops, and 70 virtual/physical servers
 Supported domain administration, including:
- Windows Server 2003/2008 R2
- Exchange 2010
- VMware ESXi 5 (VSphere, View 5)
- Symantec Backup Exec
 Monitored and assessed escalated Help Desk tickets for all levels of users in order to provide swift and accurate problem
resolution
 Mentored new IT team members
 Presented IT training sessions to new hires
 Provided reports and research data to department management to assist in project design and development
 Designed desktop and laptop images with customization of software and peripheral support
 Organized and implemented upgrades, optimizing efficiency by standardizing company software and integrating new
technologies; including Windows XP to 7, Novell Netware 5 to Windows Server 2008, and Office 2003 and 2007 to 2010
 Supported mobile device software – Apple, Android, and BlackBerry
 Monitored and supported the LAN and WAN
 Set up and supported meeting equipment on- and off-site
 Supported other software, including:
- MortageBuilder
- Encompass360
- DocVelocity
- Fax Finder
- Instant Messaging
- Office 2007/2010
- Visio
- Adobe Suites
- SnagIt

3. Levos, Robert
Phone: 586.354.1462
CDI Information Technology Services
(Placed into Chrysler World Headquarters)
Auburn Hills, Michigan February 2007 – November 2010
Senior System Administrator – On-Site Support (Client Back Desk Group)
 Supported all Active Directory structure
 Consistently placed in top 25% of CBD Group for trouble ticket resolution
 Supported mainframe user issues
 Facilitated technical discussions with suppliers for problem resolution
 Support of VPs, engineering, and office automation servers
 Identification of customer service and training opportunities
 Traveled to three remote sites to provide technical support
 Created and maintained technical policies and procedures
 Troubleshot Microsoft Windows 2003 users, computers, groups, and printers
 Presented laptop training course for management
(Placed into MOPAR World Headquarters)
Centerline, Michigan December 1998 – February 2007
Systems Analyst - DIA
 Directly reported to Senior Manager
 Provided excellent telephone and on-site support and training for parts of this division, Chrysler Tech Center, and over 30
depots
 Technical leader on formal/ad hoc small and medium implementations and migration projects
 Administered network for North American groups and servers
 User, computer, and resource administration
 Troubleshot computer/server issues and provided maintenance
 Supported Cisco, Nortel, and Bay switches and routers
 Performed server backup/restoration and disaster recovery
 Updated and administered specialized UNIX server
 Awards
- Outstanding Service
- Project Completion
EDUCATION
Macomb Community College, Clinton Township, MI 2001 – 2013
Network Administration Professional AAS, 3.615 GPA,
New Horizons Learning, Livonia and Troy, MI 1998, 2004, 2007, 2012 through 2014
Advanced Windows 98, Windows 2000, Windows Server Admin 2003, Server 2008 Software distribution, MCSA / MCSE
Astron, Troy, MI 1996
MSCE & CNE training, CCNA training
KEY PROFESSIONAL ACCOMPLISHMENTS
 Set up IT operations for six remote sites varying in size from one to twenty users, including vendor coordination and
installation of Wi-Fi / Guest networks
 Setup SIP servers resulting in a reduction of monthly bills
 Setup server monitoring solution to reduce downtime and installed the first two Microsoft 2012 servers
 Upgraded multiple Mopar depots in US and Canada
 Monitored and maintained Mopar HQ, Chrysler Sterling Heights Assembly Plant, and Chrysler Outer Drive Data Center IT
 Upgraded Novell server to Microsoft 2008 Server with Exchange 2010
 Received multiple awards for outstanding service and project completion
 Obtained a 31 % discount working with a vendor during proof of concept
 Worked with Microsoft in a RAP as a Service for Active Directory