1. John P. Emery
7634 Windsor oaks, San Antonio, TX 78239
Cell: (575) 973-1132, E-mail: jpeasoc@yahoo.com
Professional Profile
• I am a hard-working, detail-oriented, college graduate seeking a career in the Information
Technology field. I am looking for room to grow and the ability to learn more in the
industry. Additionally, I have 10 years + experience in computer diagnostic and repair.
Objective
• To acquire a PC Technician, Network Technician or network consultant career
Technical Skills
• Computer Diagnostic & Repair,
• MS Office/ 2003/ 2007
• Microsoft Expression
• Virtual PC, VMware ESX
Server 3.5
• router, switch & Server -
replacement
• Driver Installation - update
• Software Installation - update
• Remedy – Ticket system
• Printer, network connection,
diagnostic
• Network Technician, Network
Diagnostic
• Domain Controllers, Active
Directory
• Windows Server 2003/2008
• Cisco Routing and Switching -
Repair
• Wireless Network & Routing
• Wiring and Termination and
toning
Professional Experience
Self-employed – NCNRS- Computer Technician - FS 24/7 – PC Parts Inc – Smart Source --
Barrister Global Services– Accent Health - Insight Global - Avid March 2013 - Present
• Resolved, Windows vista, Windows 7 related issues, and reimaging - other PC software
related issues
• Preventive Maintence & Updates on PC
• Diagnose and repair hardware problems, Perform on site repairs
• Order hardware and software for PC - Recover and replace hardware
• Do site surveys, take pictures, write detail description of hardware with model #s and names
of equipment
• router, switch & Server - replacement, Virus, Mal-Ware, & Spyware Removal
• Diagnose & Repair Nortel switches, Evaluate Technical issues, Troubleshoot computer
problems, Diagnose & Repair Cisco Routers, Switches and Wireless Routers
• Print server, Printer repair and switch out, Consultation with customer - Address costumer
concerns, Troubleshooting for Android Devices and tables
• VMware ESX Server 3.5 – Windows platform , Windows server 2003/2008
• Custom build computers that best fit the customer's needs
• Consultant, Diagnose and troubleshoot wireless networks
A to Z Helpers/ Senior Technician , San Antonio, TX 4- 25-2016 - 11-4-2016
• Windows 7, 8.1, 10 related issues, - other PC software related issues
• Printer, network connection, diagnostic,
• active directory - password reset
• Remote Desktop, remote assist, Team viewer
• Break fix - and refurbished
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2. John P. Emery
7634 Windsor oaks, San Antonio, TX 78239
Cell: (575) 973-1132, E-mail: jpeasoc@yahoo.com
Adecco/ HCL -Service Desk Analyst, San Antonio, TX 6-30-2015 - 11-20-2015
• Windows 7 related issues, - other PC software related issues
• SM ticket system, Printer, network connection, diagnostic,
• Net Manager, Ping, - active directory - password reset
• Remote Desktop, remote assist, virtual machine, citrix
Bontom-Haley MSP Farms- Office manager/ It Technician/ Data entry Decemder 3, 2012 – March29, 2013
• Schedule trucks for loads, Keeping tract of inventory, Scheduling Trucks to pick Product and delivery
• Data entry, Ticket update in MS Access, Fixing computer issues, moving and consulting
• Changing out Computer, Printer issues, Solving network issues
• Printer updates and solving Printer issue on network
M&I Bank / Robert Half Technology – IT – Consultant October 4, 2012 – Oct 20, 2012
• Swopping out an XP windows unit for Windows 7 newer unit
• Hooking up check imager up to new PC just installed
• Doing test runs on imager to ensure unit is working properly
• Getting all teller using imager to logged on
• Giving bank support making sure check reader is working with no issues
Adecco/ Giant AHOLD -Help Desk Analyst, Carlisle, PA October 2011 – May, 2012
• Windows XP – Miccrosoft Word Office – issues-
• POS- Point of sale –did pwd reset – for both cashiers and very-balance user – reset cash register
software - , ISP-server program that controlled wt scales and inventory – did pwd reset – printer
server service and resets - pwd resets for multi application
• Plum, Zadall – Pharmacy application – did pwd reset – and second level action
• interaction Client (I3)- phone client interaction system- able to receive, call, do multi caller meeting
• Remedy- ticket service that allow us to moniter issues from callers and tiviloi – also was able to go
to second level assist
• Hummingbird Neighborhood – used for remote access to windows based and non-windows bases
systems - Net Manager – was part od the suit
• Ping – Program that enable us to moniter a unit if needed –
• Tivoli Monitoring – use to moniter system units and hardware – remove units of Tivoli so unit could
be work on
• Knowledge Base – data base of knowledge of all sytem and situation that a analyst would see in a
day
• Source- application base in intranet that allowed user to reset pwd, access Tivoli, cltd pwd reset,
windows reset, e-mail pwd reset, and sourece pwd reset, Cloud- referred to e-mail from Google also
store source data
• Fuel Kisko site – remote in reset pwds – reset application– reset pumps– reset fuel server –
reset kisko keyboard
Self-employed – CRCS- Computer Technician -FS 24/7 – PC Parts In May, 2011 -
March, 2013
• Resolved XP, Windows 7 related issues, and reimaging - other PC software related
issues
• Preventive Maintenance & Updates on PC
• Diagnose and repair hardware problems, Perform on site repairs
Order hardware and software for PC - Recover and replace hard
Flinchbaugh Engineering Inc. Hallam, PA June 2006 – October 2011
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3. John P. Emery
7634 Windsor oaks, San Antonio, TX 78239
Cell: (575) 973-1132, E-mail: jpeasoc@yahoo.com
• CNC mill K& T and Mori Sieki setup and operate recalibrations of machine, editing programs,
adjusting machine as needed, Miner maintenance on machine
• Grinding machine – setup & operate recalibrations of machine, editing programs, adjusting
machine as needed, Miner maintenance on machine
• CMM – inspection machine: machine set-up and operate
RH Sheppard Company, Hanover, PA Feb 2004 – June 2006
• CNC grinder: machine set-up and operate, recalibrations of machine, editing programs,
adjusting machine as needed, Miner maintenance on machine
• Computerized optical inspection machine: machine set-up and operate, trouble shooting
Emery’s Roofing and Construction, Emporium, PA April 1987 – Sept 2003
• Was promoted to lead Carpenter
• Became owner of company
• Roof replacement, gutter hanging, construction of building and siding
Construction Leadoff, Hills Home Improvement, Bath, PA Oct 2001– Oct 2002
• Was promoted to leadoff carpenter: in charge of 5 workers, kept project on schedule,
• Remodeling: replacing of sheetrock, wiring, ceiling
• Additions, Removed old roof, added a second floor, studded out rooms, wired, added outlets,
lights switches, sheetrock, finished
• Kitchens: removed old material, rewired, plumbing, sheetrock, flooring, ceramic tile, cabinets,
sink
• Bathrooms: Bathtub, fan & light, wiring, flooring, sink & mirror,
GKN Sinter Metal Inc., Emporium, PA Sept 1993 – May 2001
• Material handler
• Operator, CNC lathe, mills, and some ID grinding
• Tool and die setter – Large compact presses
• Preventive Maintenance mechanic on CNC Lathe, Mills, & Drill Presses
Carpenter, Teacher –The Inn – Non-Profit Guatemala City, Guatemala,
June 1992 – July 1993
• Worked with a non-profit organization
• Help build a training center & Housing
• Visited villages
Education
Kaplan Career Institute, Harrisburg, PA, Dec 2009 – May 2011
• Associates in Computer Networking Technology
o Microsoft Office 2007, Access 2007
o Cisco Routing and switching and Wireless routing
o Web Development, Programming, Linux server, Print server
o MS Server 2003, RAID configuration, Domain controllers, Active directory
o Applications, MS Visio, Virtual PC, VMWare server
o Networking, subnetting, DHCP, TCP/IP, DNS
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