1. Carlos Soares
42 Fowler St., Franklin, NJ 07416
Cell: 862-754-0542
cubmastertroop90@gmail.com
SUMMARY:
IT professional with seventeen years of corporate IT experience specializing in server management,
deployment planning & implementation, data center operations, and end user support issue resolution.
EXPERIENCE:
Delta Dental of NJ – Parsippany, NJ
Systems Administrator October 2008 - May 2015
• Monitored the daily performance of computer systems in a 450 plus server data center
• Microsoft Windows Server deployment and configuration
• Conducted server maintenance including patching, racking, upgrading and monitoring
• Windows 2003 to 2008 Server migrations in a standalone and clustered environment
• Monitored, upgraded, and maintained HA DRS VMware Infrastructure
• P2V and Provisioned Windows servers to VMWare environment
• Administered Citrix Xenapp 4.5 & 6.5
• Executed MS Active Directory and Novell NDS Security Administration
• Performed Disaster Recovery Server Backup & Restores [Appasure, Symnatec, Veeam]
• Implemented Security Monitoring [Cisco IPS, McAfee IPS, QRadar, Fireeye]
• Applied File/Folder/HD encryption [PGP and Nortons Encryption]
• Implemented Group policy
• Trained and provided level three support for helpdesk personnel
• Recommended applications and hardware
Delta Dental of NJ – Parsippany, NJ
Help Desk Analyst II June 2000 – October 2008
• Provided staff and users with assistance solving computer related issues including system
malfunctions and program problems
• Consulted with staff, users, and management to establish requirements for new systems and
modifications
• Tested, maintained, and coordinated the installation of monitor computer programs & systems
• Developed training materials and procedures to teach users to properly resolve hardware,
software and program malfunctions.
Delta Dental of NJ – Parsippany, NJ
Help Desk Analyst August 1998 – June 2000
• Conducted remote and onsite support troubleshooting [ie desktop and laptop issues]
• Resolved user inquiry issues regarding computer software or hardware operation
• Recorded help desk work orders and oversee progress to completion
• Created and maintained company images for desktops and laptops
• Updated and repaired all company computer’s software and firmware
• Installed and performed minor repairs to hardware, software, and peripheral equipment
following design or installation specifications

2. ADDITIONAL SKILLS:
• Linux
• VMware ESX, ESXi Migrations, Builds, Upgrades
• MS SQL
• Cisco VPN, IPS
• San storage, hardware, media, and consoles
• Routing and switching [vlans, port analysis]
• McAfee EPO Administrator
• HP Proliant Server G3 – G8
• Administration, support, and upgrade of Citrix Xenapp 4.5 & 6.5
• Proficient in all Windows OS to 2008 r2 [Migrations, Builds, Upgrades]
• Comprehensive knowledge of HIPAA and SSAE auditing requirements and compliance
• Certification in VMware VCP5- DCV
EDUCATION & CERTIFICATIONS:
Netlan January 2015
• Red Hat Linux Administration
Training Camp October 2014
• VMWare Data Center Virtualization [VCP51 DCV Certificate]
Global Knowledge September 2012
• VMware Troubleshooting
Global Knowledge May 2003
• Active Directory Administration
Chubb Computer Institute January 1998 – June 1998
• Data Center Support [Certificate]
Essex County Community College September 1990 – May 1991
• Relative Coursework