Resume

1. jamestprivett@gmail.com
804-709-7554 James T. Privett
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ILLINOIS CENTRAL COLLEGE - E. Peoria, IL 1997
Associates Degree: Micro-Computer Software Specialist
DEMARGE COLLEGE - Oklahoma City, OK 2001
Graduated with a Certificate for Computer Technician and received A+ certification
CompTIA: A+, Project +, Network +, MCP, DCSE, CIW Associate, CIW Professional
Bell TechLogix Richmond VA Dec 2014-present
Provide Desk side support as a contractor at Phillip Morris USA.
• Diagnose and repair hardware related problems for desktop and laptop models, including software
imaging.
• Perform advanced troubleshooting and high quality repairs as a Lenovo certified AWSP
Technician
• Schedules, delivers, and installs PC parts and accessories
• Delivers and installs new and re-deployable computer equipment
• Install hardware, software and peripherals as designated at the client site.
• Work with Active Directory; creating both machine and user accounts within an enterprise
environment.
• Deploy Managed software and IT approved system update using SCCM
• Setup of laser jet printers and required
• Configure MS Outlook 07 with MS Exchange server, set up delegates; share out user’s calendars
and folders. Setup, change and delete E-Mail handling Rules within Outlook. Export and import
pst files.
Vanderbilt University Medical Center Nashville TN Jan 2011- Nov 2014
• Responsible for ordering, inventory and issuing of new computer equipment for use at the
Medical Center and Remote clinics.
o Place and receive orders to maintain stock of computers, laptops, and monitors 3-4
times a year at @ $200,000 per order
o Maintained and submitted billing of issued equipment per department at @ ±
$80,000 per month
o Provide input for newest line of computer models and peripherals.
o Received and Maintained paperwork of orders for new equipment issued
• Work trouble calls through ticketing system for repair and placement of patient self-check in
Kiosks, Vendor-mate kiosks for third party vendors, and POU devices throughout the Medical
Center and remote clinics along with installation and configuration of printers and other
peripheral devices
• Collaborated with Network Operations to provide DHCP VLAN addressing for all devices.
• Use Active Directory and Tolero for imaging new systems as well as Group Policy
• Maintain inventory and billing information for all devices.
• Provide encryption of computers using Bit locker and Point-sec
• Migrated @ 200 computer systems from Windows XP to Windows 7
EDUCATION:
PROFESSIONAL
CERTIFICATIONS:
PROFESSIONAL
EXPERIENCE:

2. jamestprivett@gmail.com
804-709-7554 James T. Privett
—————————————————————————————————————————————————————
• Provided input and support to several departments regarding planning and deploying various
projects throughout the medical center
Dell Computers Oklahoma City, OK Oct 2008- November2010
Provided Technical phone support for Server, Thin Clients, Desktop, Portables, and Laser Jet Printers for
Small and large Businesses
Issues Supported :
• Networking, scanning, Raid 0,1, 5,
• Hardware and software trouble shooting ,
• OS supported : XP, Vista, 7, Redhat Enterprise, Open Suse, 2003 server, 2008 server
• Recieved several Dell Certifications on various platforms such as servers, desktops, laptops
and printers.
Technisource Bloomington IL
Workstation support contractor for fortune 500 Insurance company Jan2007– September 2008
• Install new laptops, desktops, monitors, printers and peripheral equipment for new hires
• Upgrade laptops and desktops ram and video cards
• Provide file backup and restore on replacement systems
• Return to stock of unused computer equipment
• Move computer equipment of current customers
• Software : HP Service desk , Netop remote control
AERO12 UPS/Server Project :
Provide second level support of installation of HP WIN2K3 Servers for Insurance Agencies
throughout North America and Canada
• Software : HP Service desk , Netop , and various proprietary software
• Troubleshoot network connectivity issues
• Provide file backup and restore as well as file security implementation issues
• Insure server joins with Correct IP address and Domain
• Troubleshoot network printers on server and local printers on workstations
Advanced Technology Services Peoria, IL
Contractor for XP Migration Project at Caterpillar May 2006-Nov 2006
• Assist in troubleshooting and repairing desktops and laptops converting to Windows XP using
the SMS software
• Recover missing data and software when necessary
• Manual conversion to XP when necessary
• Provide Level 2 helpdesk supporting hardware/software troubleshooting and repair
Integrity Technology Solutions- Bloomington, IL
Aventine Renewable Energy Contactor Oct 2005- April 2006
• Assisted in administration of Active Directory and Exchange Server
• Troubleshoot/configure network printers, Thin clients
• Troubleshoot/configure /repair desktops and laptops
• Supported Microsoft office products, Postini, Symantec antivirus/Ghost
• Assisted in installation/configuration of new Remedy Magic Helpdesk software
• Used Remote desktop and Dame ware Utilities
Olsten Staffing- Oklahoma City OK
Banc First Help Desk Contractor April-July 2005

3. jamestprivett@gmail.com
804-709-7554 James T. Privett
—————————————————————————————————————————————————————
• Monitor various Servers
• Maintain/Repair/Troubleshoot PC hardware and software on various OS’s
• Monitor industrial Check sorters and scanners
• Assist with tape and DVD backup of data when needed
• Perform nightly reports
Wagener Information Technology – Oklahoma City, OK
IBC Bank Scanner Project March- April 2005
• Install Scanners on Teller computer workstations for customer deposits and withdraws
Statewide
• Setup and install Deferred computer station and Scanners for business deposits and withdraws
statewide
• Remove and reintroduce all computer workstations and Deferred Computer to Domain
• Ghost computer using Norton Ghost
• Configure Computers hardware and software for use of scanners using XP Pro
UNITED STATES NAVY August 1981 - October 1992
Served various duty stations as a Gunners Mate on board ships and Military Police.
Duties consisted of:
• Several supervisory positions:
o Leading Petty Officer of Weapons Department,
o Leading Petty officer of Bailiff Division,
o Leading Petty officer of Gate sentry division.
• Planned and implemented work schedules
• Provided Quality control
• Inventory management of weapons, ammunition and equipment
• Maintained and organized training program on various ships and shore duty stations.
MILITARY: