1. RAJEEV CHANDRAN
Mobile : +91 9742360461
Email: rajeevkannathu@gmail.com
Career Objective
To work in a challenging environment that utilizes both my technical and personal skills
which will contribute towards the growth of the organization along with self-motivation.
Job Profile
Technical Analyst with 8+ years of experience in Microsoft windows client & server
operating systems, Microsoft Office clients, Hardware & networking.
Current Location: Bangalore, Karnataka
Client Designation Staffing Company Duration
Dell International
R&D
Sr. Technical
Support Engineer
Collabera Technologies Pvt. Ltd 9 Aug 2016 -
TimesJobs.com and
MagicBricks.com
Technical Support
Engineer L2
Team Computers Pvt. Ltd 23 Nov 2015 –
14 Jun 2016
Concentrix Daksh Desktop Support
Engineer
IXORA Global Services Pvt. Ltd 1 Jan 2015 – 23
Nov 2015
IBM Daksh Desktop Engineer
Future Focus Infotech Pvt. Ltd
PCS Technologies Ltd
22 Mar 2013 –
31 Dec 2014
25 Feb 2011 –
21 Mar 2013
HCL Infosystems Ltd ACE- TRC
Engineer
HCL Infosystems Ltd 8 Nov 2004 – 27
Aug 2007
Skill Sets
 Strong technical knowledge on Microsoft Windows Client Operating Systems
(Win10, 8.1, 7 & Windows XP).
 L1 support experience on Windows Servers and Active Directory (2003, 2008 & 2012).
 SCCM 2012 server management for Windows drivers testing
 Working knowledge on Network printers & Print servers.
 Configuration & troubleshooting experience on Microsoft office & Outlook clients.
 Knowledge on DNS, Active Directory and FSMO Roles.
 ITIL Knowledge.
 Strong Analytical / Debugging Skills.
 Client and vendor management experience.
 Documentation & excellent communication skills.
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2. Academics
Diploma Electronics Engineering (82.43% of marks)
Institute Govt. Polytechnic College Palakkad, Kerala
University Department of Technical Education
Year 2001-2004
10th
THSLC Electrical section with 79.1% of marks
Institute State Board of Technical Education
Year 1998-2001
Professional Experience:
Team Computers
 Technical Desktop support for Windows client end users.
 Mail support to functional department and external team members.
 IT Asset inventory management and vendor coordination for warranty.
 System support for Windows XP, Windows 7, 8, 8.1 & 10 Clients.
 Configuration of Outlook in Office 2007, 2010 and 2013 Desktops and Mobile devices.
 Network infrastructure support for both LAN and Wireless AP issues.
 Network Printer configuration and support for printer related issues.
 Creating and Managing Active Directory users & groups.
 DHCP Configuration and Reservation of IP address.
Concentrix
 Maintaining about 800 Desktops and 60 Laptops configured under domain.
 Installing and configuring Windows 7 Operating System on Clients.
 Installation of applications, antivirus software and compliance check.
 Working experience on Concentrix Helpdesk Ticketing tool.
 Configuring and troubleshooting issues on AVAYA IP phones.
 Outlook Mail configuration and troubleshooting ver. Office 2013, 2010 and 2007.
 Installing and configuring Office365 User ID on both laptop and desktop.
 Networking issues check and domain logon problems in check.
 Website issues and link access checking.
IBM
 IBM Co-desk or Elixir Ticketing tool working experience.
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3.  Managing and administration of 75+ Windows XP clients.
 Lotus Notes Installation, configuration and troubleshooting ver. 6.5.4, 7.1, 8.1, 8.5 and 9.
 LAN issues trouble shooting and Cisco VPN client configuration.
 Symantec Endpoint Protection12.1 and McAfee 8.7 Enterprise client installation.
 Tivoli Imaging Remote Installation service experience.
 HDD Encryption on Desktops and Laptops with safeguard and PGP.
 Disk Management using tools such as Disk Quota, Disk defragmenter and Disk cleanup.
 Hard disk scrubbing and report creation.
 Installing and configuring Local Printers and network printers.
 Installation of software’s like Juniper, Citrix, SAP, DB2, third parties and MS Kit.
 IBM Workstation Security tool Analysis, updates and installation.
 Installing Microsoft Security Patches and Updates.
HCL
 TRC work handled in HCL includes
 Motherboards: Desktop boards starting from P1, P2, P3, P4 & LGA board’s
component level repair on unto BGA, CPU pin, CPU socket repairing /refixing.
 Server motherboards: Includes P2, P3, P4, Xeon $ LGA boards Component level
repairing, BIOS related problems, Full hardware unit handling / repairing , Memory
/CPU related problems trouble shooting.
 Laptop Repairing, LCD repairing: Replacing all unit, LCD replacement, motherboard
replacement / repairing, Adaptor /Setting problems /BIOS/CMOS repairing and
trouble shooting and All Hardware related to CPUs.
Handling Storage devices hard disk, CD-DVD drive, DDS drive, CTD drive and SCSI devices
Personal Details
Name Rajeev C
Date of Birth 3 May 1985
Sex Male
Nationality Indian
Marital Status Single
Native Location Palakkad, Kerala
Known Language English, Hindi, Malayalam and Tamil
Driving License 1840/2006
Passport No J1956550
Present Address Room no 4, 1st
Floor, N. Gopala mansion, 1st
Cross, SBM
colony, Mathikere, Bangalore, Karnataka – 560054.
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4. Permanent Address Kannathu house, Thaneer panthal, Pallanchathanur Post,
Palakkad, Kerala - 678575.
Hobbies Studying, writing and listening music.
Declaration
I hereby declare that all the information furnished above is true to the best of my knowledge
and belief.
Place : Bangalore
Date : Rajeev Chandran
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