1. Matthew James
114 N. Caps Cove Lane, Branson, MO 65616 | (864)230-0387 | matthewvernonjames@gmail.com
Objective
To obtain a position that will enable me to use my strong organizational skills, educational background,and ability to work well with people.
Independent and quickthinking team player seeking a role offering increased responsibility. Excellent at juggling multiple tasks and
working under pressure.
Education
MASTERS OF SCIENCE | EXPECTED GRADUATION 2018 | MISSOURI STATE UNIVERSITY
Elementary Education
TEACHER CERTIFICATION | EXPECTED FALL 2016 | MISSOURI STATE UNIVERSITY
Elementary Education
BACHELOR OF ARTS | 2007 | COASTAL CAROLINA UNIVERSITY
Musical Theatre
Skills & Abilities
Cash handling and management Creative problem solver Exceptionalcommunication skills
MS Windows/Excel Proficient Cash register operations Sales training
Exceptional attention to detail Calm under pressure
Work History
ASSOCIATE TRAINER | PANERA BREAD | OCTOBER 2014-CURRENT
· Train associates in a variety of areas within the company.
· Evaluate associates to measure progress of training.
· Ensure that associates prepare food items according to company standards of quality, consistency, and timeliness.
· Contribute to a team environment by recognizing individualaccomplishments.
TANNING SPECIALIST | BRANSON PERFECT TAN | APRIL 2014-CURRENT
· Maintain knowledge of current sales and promotions.
· Engage with customers in a sincere and friendly manner.
· Complete all cleaning, stocking and organizing tasks in assigned sales area.
· Performed opening and closing operations including cash handling and cash management.
VOCAL INSTRUCTOR | SCHOOL OF ROCK | JUNE 2015-SEPTEMBER 2015
· Provided vocal instruction for children and adults of all ages.
· Taught individuallessons ranging from 30 minutes to an hour in length.
· Planned individuallessons depending upon the students’ needs and repertoire assigned.
· Adhered to proper vocal techniques to ensure proper vocal health of students.
IN HOUSE MARKETING AGENT & SALES REPRESENTATIVE | BRANSONS NANTUCKET | FEB 2013-JULY 2014
· Responded to and documented all customer inquiries and comments thoroughly and quickly.
· Coordinated between billing department and customers to resolve problems.
· Sold vacation ownership to individuals using consultative selling techniques.
· Maintained a high sales average and volume per guest
BARISTA TRAINER | STARBUCKS | FEBRUARY2011-MAY 2013
· Consistently provided friendly guest service and heartfelt hospitality.
· Demonstrated integrity and honesty while interacting with guests, team members and managers.
· Maintained high standards of customer service during high-volume, fast-paced operations.
· Maintained effective training schedules and training education for new hires.