1. curriculum vitae
Daniel John Cumming
5/39 Garnet Rd
Westmere
Auckland
mobile (021) 289 6052
email djc8008@gmail.com

2. curriculum vitae Daniel John Cumming
page 2 of 7
career summary
organisation position duration
Mobil Oil NZ Ltd
Mobil Oil NZ Ltd
 Convenience Retail Specialist
 Retail Controls Specialist
 Lead Retail Controls Specialist
July 2014 to July
2015
Jan 2010 to July
2014
Mobil Oil NZ Ltd  Retail Training Specialist Jan 2009 to Jan
2010
Pegasus Stations Ltd  Service Station Manager 2007 – 2009
Leuven Belgian Beer
Cafe
 Bar Manager / Duty Manager
 Barman
2006 - 2007
2004 - 2006
Creighton & Partners  Junior Clerk 2003 – 2004
The Rampage Pub,
London
 Duty Manager
 Barman
2002 - 2004
Pizza Hut  Assistant Manager
 Shift Manager
1998 - 2001
Eagle Boys  Shift Manager
 Contract Delivery Driver
1996 - 1998

3. curriculum vitae Daniel John Cumming
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Profile
 Operations, retail and hospitality
 Engaged team player and communicator
 Trainer and mentor
 Customer services
 Business improvement and development
Summary of key skills and competencies
 Relationship management
Develop and maintain trust and confidence with colleagues, customers, agents, and clients
through stewardship programs.
 Leadership
Develop and champion improved processes and initiatives. Coaching team members and
demonstrating consistent values and behaviours. Making decisive choices consistent with
company goals and objectives.
 Planning
Planning and scheduling activities to meet business needs, field visits, and managing
suppliers and support staff, managing staff rosters.
 Process improvement
Improve business processes by modifying or creating new systems. Auditing business
activities and completing structured gap analysis. Documenting and tracking implementation
and measuring results.
 Communication
Effective speaker and convincing contributor to meetings and debate. Concise written
communication, professional presentation of documents and manuals. Experienced
operations and business trainer.
 Presentation skills
Confident presenter and facilitator. Comfortable with using technology to communicate to a
diverse range of audiences.
 Project management
Manage project activities to ensure deliverables and time lines are met. Maintain MS Project
plans with data and reporting, ensuring continuity of information and follow up completion and
close out.
 Organising
Effectively organize and prioritize to meet all business objectives within deadlines.

4. curriculum vitae Daniel John Cumming
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Key roles
Mobil Oil NZ Ltd
Convenience Retail Specialist July 2014 - July 2015
Role function
Maintain a strong, honest and accountable relationship with Mobil’s customers and Agents
consistent with company objectives and values. Provide support to agents often at short notice
while managing time to maintain field visit and delivery of projects.
Key Accountabilities:
 Plan & execute field visit schedule for 110 retail stores nationwide
 Use KPI’s and supplier feedback to identify under-performing stores & follow-up
 Track opportunities for improvement, provide feedback to management and colleagues
 Manage project involving rollout of new programs & equipment to stores
 Manage inventory of equipment at storeroom, close out on agent equipment queries
 Develop & execute presentations to agents or management
Achievements
Managed project transitioning 45 existing Mobil Agent sites to a centralized convenience retail
program (Retail Excellence Program - REP) with a core product range, standardised store
layouts, planograms and compliance tracking.
Project objectives included increasing individual store profitability, driving consistency in Mobil
Retail stores across the chain and providing a standard framework to promote our supplier’s
products.
Also included in the scope of the project was assessing the current equipment in store and
arranging for new equipment to be installed if necessary to bring the store up to with a budget per
store of $15k.
Mobil Oil NZ Ltd
Lead Retail Controls Specialist Jan 2013 – Jun 2014
Manage the Mobil Controls program to ensure effective application of the business model and
presentation and maintenance of brand values. Implement the program using system and risk
assessment tools. Maintain effective lines of communication with Country, Territory and Store
Managers and provide a consistent standard of assessment across all stores nationwide. Report
and drive initiatives to improve performance.

5. curriculum vitae Daniel John Cumming
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 Plan store assessment cycles for 110 retail stores nationwide for a team of 4 people based
on KPI’s, trends and store manager movement
 Manage a separate independent stock take team of 4 people including scheduling, making
travel plans, reporting and follow-up
 Stewardship of updates & communication of changes to the company’s store standard
operating procedure (SOP) manual
 Train & mentor new to role Retail Controls Specialists & independent stock take team
members
 Responsible for archiving & storage of all Retail Controls documentation from assessment &
visits for reference during external audit
 Liaise and travel with external company auditors, assist with queries while on site &
communicate with management
Achievements
Managed closeout process of 327 findings including 52 “aged” (over 180 days old) findings
identified during site audits prior to transition from a company owned & operated site model to an
Agent operated site model.
Developed, implemented and carried out management of change procedure for network transition
to Agent operated site model, assisted with continued on site training & mentoring of new to
industry / company retail Agents.
Retail Controls Specialist Jan 2010 – Jan 2013
Role function
Implement the site controls program using system and risk assessment tools. Maintain lines of
communication with Territory and Store Managers and provide a consistent standard of
assessment across all stores nationwide.
 Complete on site operational assessment on all areas of service station operation
 Formally report to management on results of all audits, flag additional areas of concern
 Conduct focused follow-up investigations
 Attend monthly territory meetings as team representative, present process updates and
address questions from store managers
 Look for opportunities to improve existing processes to reduce operational risk
 Create a 1 page controls section for the company’s monthly newsletter to stores
Achievements
Managed project implementing a global Retail Audit tool for use in company internal
assessments. The tool was modified to fit NZ business needs while maintaining compatibility with
the global template & database for tracking audit results and closures.

6. curriculum vitae Daniel John Cumming
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Mobil Oil NZ Ltd
Retail Training Specialist Jan 2009 – Jan 2010
Role function
Responsible for delivering training presentations & documents to a diverse audience approx. 750
frontline staff and 100 store managers nationwide. Mentor & provide support to new and existing
staff. Stewardship of the company’s training KPI’s.
 Develop & maintain the company’s training materials and resources
 Manage own schedule to ensure the company’s training needs are met
 Present training KPI’s to management on a quarterly basis
 Provide 1 on 1 support to Store managers where requested by their supervisor or
management, document & report on outcomes
 Mentor new store managers through the company’s 3 month training program, including
marking of book work, face to face assessments and follow-up post signoff
Achievements
Developed and facilitated a full day ‘train the trainer’ course for use in training the company’s
Store Managers who were training new Store or Assistant managers. The course was for an
audience of approx. 10 senior Store Managers per session and was noted as a mandatory
requirement for all trainers based on feedback from the first session.
Pegasus Stations Ltd
Service Station Manager 2007 - 2009
Role function
Responsible for all aspects involved with day to day running of the retail store business. During
my last year as a store manager I was also responsible for running the region’s training site,
where new frontline staff & managers would learn on the job.
 Ensure customers receive exceptional customer service
 Staff & roster management
 Inventory management and stock taking
 Executing all company programs & initiatives as required
 Multi – site management
 Mentoring & supporting new staff & store managers at the region’s training site
Achievements
Grew same store sales at Mobil Johnsonville by 6.5% vs previous year in 2009, while also
achieving satisfactory audit results in 3 internal assessments & independent stocktakes and
100% in promotional compliance assessments.

7. curriculum vitae Daniel John Cumming
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Leuven Belgian Beer Café
Bar Manager / Duty Manager 2004 - 2007
Role function
Responsible for the safe & responsible sale of liquor in line with New Zealand law & host
responsibility. Ensure the establishment is providing exceptional customer service. Manage
inventory with local and overseas suppliers.
As a Barman, focus on providing a customer service experience upholding the traditions of a
Belgian beer café with a European feel.
Creighton & Partners
Junior Clerk 2003 – 2004
Role function
Report to the Office Manager in a busy London law firm specializing in family law. Responsible for
the printing & copying of bundles of evidence for use by solicitors in court. Required to hand
deliver urgent documents to opposing counsel & courts around London. Would attend court with
solicitor & take shorthand notes on proceedings.
Qualifications
Completed 1st and 2nd year papers at Victoria University towards a BSc (Chem) in 1999 and 2000
before travelling overseas in 2001.
Completed the following NZQA assessments through NZIM while at Mobil
 16614 – Apply Time management concepts and methods in business situations
 25463 – Manage a plan to achieve organisational objectives
 7454 & 18338 – Plan, manage and review projects
Education
Onslow College (Wellington) – School Certificate, 6th Form Certificate, Bursary / University
entrance
Personal
Keen cricketer and lover of most sports – currently captain a team at Cornwall cricket club. Also
on the club’s senior players committee (secretary) and on the club’s social committee. Have a
passion for cooking from hospitality background.
referees and references
Contact details are available upon request.