Christopher Barbeau has over 15 years of experience in client relations, operations management, and team leadership. He is currently the National Sales Manager at Schindler Elevator Corporation, where he is responsible for driving company sales and establishing key client relationships. Prior to this role, he held several management positions at Schindler, including Branch Manager and Field Supervisor. Barbeau has a proven track record of consistently achieving sales targets and meeting financial objectives. He is skilled in developing strategies to grow business and retaining clients.

1. CHRISTOPHER BARBEAU
125 Topaze Crescent  Rockland, Ontario K4K 0E3  613.316.8084  ctjmr@icloud.com
CLIENT RELATIONS | OPERATIONS MANAGEMENT | TEAM LEADERSHIP
Results-driven Management Professional with 15+ years’ blended success in client relations, sales and
negotiations, as well as employee management to better align operations with company goals and objectives.
Possesses a dedicated work ethic and strong communication skills used to collaborate with colleagues, developing
value-added initiatives that focus on business growth through evidence-based strategies and planning.
Innovative Leader with the ingenuity and drive to ensure the achievement of challenging sales targets, P&L
margins, and performance goals. Recruitment and Selection expert harnesses exceptional coaching, mentoring
and training capabilities used to enhance and streamline staff performance, while upholding compliance with
company policies, standards, and regulations. Fluent in English with intermediate French competency.
Core Competencies:
Problem Solving
Sales Negotiations
Executive Presentations
Client Development & Retention
Team Leadership & Development
Health & Safety
Coaching & Mentoring
Recruitment & Selection
Customer Service & Satisfaction
Business Growth & Development
Business Solutions
Strategic Planning
Account Management
Oral & Written Communication
Policy Development & Compliance
Technical Proficiencies: MS Office | Lotus Notes
PROFESSIONAL EXPERIENCE
SCHINDLER ELEVATOR CORPORATION 2006 – Present
National Sales Manager – Canada 2010 – Present
Promoted into this national leadership position to drive company sales in alignment with Schindler’s strategic
business and financial objectives, through effectively establishing and strengthening key client relationships to
significantly impact existing installation sales, while growing the company’s business portfolio.
Account and Client Management
 Establish and maintain mutually beneficial relationships with key national customers to increase sales.
 Develop and conduct persuasive service presentations elucidating product benefits based on client needs.
 Act as lead developer for sales proposals, managing negotiations to ensure client and company
satisfaction.
 Support the achievement of challenging growth objectives by identifying major potential customers.
Marketing
 Lead, develop and execute corporate sales and marketing strategies in alignment with financial objectives.
 Provide consistent support to branch management teams, upholding compliance with branding
initiatives.
 Act as the Brand Responsible, overseeing branding releases and uniform/vehicle branding for TOR.
 Contribute to Next Steps publication through providing strategic recommendations for TOR content.
Sales Support
 Assist with selecting and developing company’s sales force upholding quality recruitment and
performance.
 Enable a consistently strengthened portfolio by strategically directing and supporting Account Managers.
 Analyze the achievement of sales objectives to provide evidence-based recommendations for District and
Branch Managers, in order to optimize the performance of Sales Representatives across the company.
Continues on Page 2

2. CHRISTOPHER BARBEAU PAGE 2
PROFESSIONAL EXPERIENCE CONTINUED
(SCHINDLER’S ELEVATOR CORPORATION, National Sales Manager…)
Policy and Process Management
 Review and improve current customer satisfaction policies and practices to champion client interactions.
 Identify, communicate and streamline Best Demonstrated Practices (BDP) processes for the sales force.
 Analyze sales data to prepare accurate reports, presenting information to senior company management.
 Effectively collaborate with Contract Control to mitigate legal repercussions of sales contract agreements.
 Oversee complete compliance with SMART and SEC delivery process to uphold quality assurance.
 Direct sales strategies and track sales efforts pertaining to various specific product safety initiatives.
 Provide recommendations to enhance the company’s Market Target Pricing practices and processes.
Accomplishments
 Achieved consistent Annual Growth Rate of 6% each year on an existing installation portfolio valued at
over $40 million.
 Consistently met Annual Repair Volume target of over $22 million due to superior work ethic.
Branch Manager – SW Ontario 2007 – 2010
Provided consummate management of all aspects of Schindler’s Branch Office by overseeing customer satisfaction,
employee motivation, business growth and profitability in alignment with the company’s overall goals, while
directing quality completion of all administrative, equipment modernization, and service requirements.
Financial Management
 Collaborated directly with the President and Vice President to develop annual budgets and business plans.
 Ensured complex business goals were met through managing optimal operations in alignment with
targets.
 Facilitated cost effectiveness while overseeing all field activities, upholding project budgets and deadlines.
People Management
 Supported employee development by evaluating performances and providing feedback to direct reports.
 Sustained performance management by setting objectives and following up with results assessments.
 Assessed employee performances across branch to develop and implement improved training plans.
 Maximized branch productivity and performance by efficiently overseeing all labour relations and issues.
Health and Safety
 Upheld branch health and safety by ensuring all employees adhered to policies and procedures.
 Oversaw safety training and the communication of policies in accordance with company requirements.
 Investigated and identified the cause of major occupational incidents leading to workers’ compensation
and product liability claims in order to implement corrective action, mitigating additional related claims.
 Collaborated with and guided the Joint Health and Safety Committee during safety meetings and audits.
Quality and Process Management
 Sustained quality assurance and client satisfaction by ensuring compliance with customer requirements.
 Guided administrative functions to ensure the optimization of processes and compliance with ISO.
 Facilitated consistent adherence to established BDP to support effective operations in all branch areas.
 Monitored branch activities for alignment with the Code of Conduct and performance expectations.
Accomplishments
 Achieved 2nd from 7th place rank based on the branch’s Profit and Loss performance.
 Attained Management Result return of 12% on a business valued at $10 million.
Continues on Page 3

3. CHRISTOPHER BARBEAU PAGE 3
PROFESSIONAL EXPERIENCE CONTINUED
Field Supervisor – Ottawa, Ontario 2007
Brought on in this role to ensure compliance with customer and company requirements, including safety, cost
improvements, and client satisfaction, while training and directing field employees to perform accordingly.
 Fostered employee development by mentoring team to perform in adherence to project requirements.
 Strategically delegated workloads based on employee strengths to support timely and quality completion.
 Provided qualitative and quantitative analysis of hourly field employees to facilitate cost effectiveness.
 Verified employee time cards and vacation time to ensure accuracy before submission to Payroll.
 Coordinated fieldwork in accordance with the framework of the financial budgets for each installation.
 Applied Route Management Strategy to enforce the consistent application of preventative maintenance.
 Ensured compliance with customer and government requirements, making modifications when required.
Account Manager – Ottawa, Ontario 2006 – 2007
Hired to identify opportunities to secure key customer contracts, while preparing documentation for prospective and
current clients pertaining to company products and services, and strengthening relationships with clients.
 Consulted with customers to identify requirements, resolve complaints and provide satisfactory results.
 Developed sales strategies that better aligned with the company’s financial goals and growth objectives.
 Significantly grew Schindler’s portfolio through identifying and pursuing prospective key customers.
 Effectively oversaw sales proposals, project estimates and accounts receivable for assigned clients.
 Enhanced knowledge of products and services by participating in professional development programs.
AD D I T I O N A L EX P E R I E N C E
DIRECTOR OF TICKET SALES 2003 – 2006
Ottawa 67’s Hockey Club Ottawa, Ontario
ACCOUNT MANAGER 2002 – 2003
Bell Canada Ottawa, Ontario
SALES MANAGER 2000 – 2002
Lanier / Ricoh Canada Ottawa, Ontario
VOLUNTEER EXPERIENCE
COACH Hockey, Lacrosse and Baseball
EDUCATION
B.A. | 2002
UNIVERSITY OF OTTAWA | OTTAWA, ONTARIO
~ References Available Upon Request ~