Brenden Norman is an experienced regional manager seeking a new career opportunity. He has over 10 years of experience in sales and operations management roles with Bullivants, an industrial lifting and rigging specialist. Norman has a proven track record of leadership, business development, and people management. He is committed to customer service excellence and uses strong communication and relationship building skills.

1. Confidential Résumé of
BRENDEN NORMAN
Address: 2 George Milton Street,
West Mackay, Queensland 4740
Mobile: 0419 587 668 ~ Home Ph: (07) 4952 4219
Email Address: bandl.norman@bigpond.com
AN ENTHUSIASTIC AND PASSIONATE REGIONAL MANAGER
WITH EXTENSIVE EXPERIENCE IN SALES AND OPERATIONS
• Over 10 Years of Professional Experience with Bullivants (Industrial Lifting and Rigging Specialists) in
roles including: Regional Manager, Sales / Operations Manager, Area Manager and Branch Manager
• A Strong Leader – With a Proven Track Record in Identifying Improvements to Business Processes,
Implementing Successful Change Initiatives, Driving Team Performance and Increasing Productivity
• Highly Committed to Achieving Excellence in Customer Service and Exceeding Client’s Expectations –
With Outstanding Communication, Negotiation, Relationship Building and Interpersonal Skills
CAREER PROFILE
I am a self-motivated, dependable and reliable Regional Manager (Sales and Operations) with a proven
track record in successful leadership, business / brand development, people management and account /
financial management within complex and dynamic business environments in the industrial sector.
The professional success I have achieved throughout a career in high pressure and challenging
environments is due to my lateral thinking, collaborative approach to teamwork, strong leadership ability
and outstanding communication skills, underpinned by my determination and drive to deliver outstanding
results, customer service and overall bottom-line performance.
I am now seeking a new and rewarding career opportunity within a progressive organisation that values
integrity, dedication, and the drive to always go the extra mile. Ideally, I would like a position which will
allow me to make a positive contribution, whilst challenging myself to achieve strong corporate results.
QUALIFICATIONS AND CERTIFICATIONS
2012 – 2013 Diploma of Management – Aegis Melbourne Management Excellence Program
2010 – 2012 Regional Branch Managers Development Programmes 1 & 2 –
Macquarie University
August 2014 Coaching for Exceptional Performance Program – rogenSi
PROFESSIONAL ASSETS
• An absolute commitment to Occupational Health & Safety policies – ensuring compliance with
company, personnel and environmental standards and procedures are strictly adhered to.
• Outstanding communication, relationship building and negotiation skills – with an excellent capacity
to build professional working relationships with key internal / external stakeholders on all levels.
• Highly effective organisational and time management skills – with the ability to problem solve,
prioritise and successfully juggle multiple responsibilities, whilst meeting strict targets and deadlines.
• Extensive experience in account / financial management – including managing operation costs,
development of sales, profit budgets, general reporting and on-going performance monitoring.
• Skilled in building high performance teams, involving successful leadership, people management,
development, training, mentoring and human resources of a diverse range of staff members.
• Overall an innovative, hands-on and trustworthy management professional – with the highest
possible levels of motivation, drive and integrity, and an enormous capacity to set and achieve goals.
BRENDEN NORMAN | 0419 587 668 1

2. KEY AREAS OF STRENGTH
Increasing Safety and Business Performance Compliance of Company Polices / Procedures
Providing Exceptional Customer / Client Service Meeting and Exceeding Sales Targets and KPI’s
Implementing Sales / Margin Growth Strategies Increasing Productivity, Efficiency and Safety
Account / Budget and Financial Management Enhancing Operational Systems and Processes
Providing Supportive Leadership / Mentoring Providing Staff Training and Human Resources
Commitment to Securing Win-Win Outcomes Ability to Build and Foster Strong Relationships
Performance Management and Development Preparation of Tenders and Major Proposals
Effective Decision Making and Problem Solving Identifying Business Opportunities for Growth
Focus on Continuous Improvement Initiatives Upholding the Highest of Ethical Standards
CAREER PATH SUMMARY (2006 – 2016)
POSITION: VARIOUS MANAGEMENT ROLES
2006 – 2016
EMPLOYER: BULLIVANTS PTY LTD – NORTH QUEENSLAND AND NORTHERN TERRITORY
BRANCHES
Company Overview:
Bullivants is Australia’s oldest, largest and yet most progressive specialist provider of lifting,
rigging, safety and related services to the industrial sector. Since 1891 Bullivants have been
providing a comprehensive solution to help our customers operate safely and efficiently.
Bullivants is built on three key pillars – Safety, People and Customer Focus. We have built
our business by working with our customers and developing our range of products and
services to meet their requirements.
Overview of Positions:
 2015 – Manager – Sales & Operations, North QLD. > 27 direct reports.
 2014 – Sales Manager, Northern Australia. 9 branches & 15 Account Manager direct reports.
 2012 – Area Manager, North QLD & Northern Territory. 5 Branches. 5 direct & > 60 indirect reports.
 2010 – Regional Manager, North QLD. 3 Branches. 3 direct & > 48 indirect reports.
 2007 – Branch Manager, Mackay Branch > 38 direct reports.
 2006 – Heavy Mining Technical Representative, Bowen Basin.
Major Functions and Responsibilities of the Role:
REGIONAL SALES AND OPERATIONS MANAGER
• To ensure the highest level of customer service in the Region and to profitably grow the Region.
Enhance the Bullivants brand by leading, motivating and enabling the Region’s sales, technical and
operations teams to achieve individual sales targets through effective account management, foster
new business developments opportunities, deliver operational effectiveness, continually improve
operational standards and exceed customer expectations.
• Manage day to day activities of the Region’s branches in conjunction with the branch managers and
ensure branches maintain acceptable standards of operation.
• Participate in and lead projects in relation to the development and implementation of equipment
and processes.
• Develop strategies to continually improve processes whilst reducing costs in line with budgetary
expectations.
BRENDEN NORMAN | 0419 587 668 2

3. • Ensure operational costs of branches are managed within set targets and company guidelines.
• Ensure standard operating procedures are continually applied, maintained and improved across the
branches within the Region.
CAREER PATH SUMMARY (2006 – 2016)
POSITION: VARIOUS MANAGEMENT ROLES
2006 – 2016
EMPLOYER: BULLIVANTS PTY LTD – NORTH QUEENSLAND AND NORTHERN TERRITORY
BRANCHES
Major Functions and Responsibilities of the Role:
REGIONAL SALES AND OPERATIONS MANAGER continued
• Support the achievement of the Bullivants strategic objectives by upholding the company’s vision,
mission and values.
• Provide leadership and direction to the teams to ensure that all employees are motivated and
engaged.
• Manage team performance, recruitment, selection, induction, including work allocation, leave
management and performance management.
• Implement sales and margin growth strategies to ensure that the area reaches its key sales and
profitability targets.
• Ownership of the HASP initiatives to grow the margin in line with TM% budgets.
• Oversee, coordinate and evaluate the activities and performance of Account Managers/BDM’s and
Sales Specialists.
• Review actual sales against budgets, and take corrective action against discrepancies from the
budget.
• Ensure call planning, execution and reporting is maintained at the required standard to deliver the
required sales budget volumes.
• Maintain close contact with customers and potential customers to ensure the Group’s products and
services continue to meet customer requirements.
• Ensure all appropriate actions are taken to implement HSE policies, procedures and legislative
requirements within the branch.
• Identify the HSE training needs of all employees and provide or arrange the provision of appropriate
HSE training for all employees.
• Demonstrate initiative in implementing actions that facilitate the continuous improvement of HSE
within the branch.
AREA MANAGER – STATE SALES MANAGER
• Lead, manage and motivate the sales force effectiveness team to meet the needs of our customers
and maximise profitability of the business.
• Identify and actively pursue market opportunities and organisation improvements to deliver regional
and broader business KPI’s and objectives.
• Develop and maintain relationships with key customers and major suppliers to ensure continued
profitability and service levels.
• Assist and actively participate in the preparation of tenders and proposals to major accounts and
provide support to Account Managers in the region.
• Ensure pricing approaches maintain market competiveness as well as sustainable profitability.
• Establish and coordinate the business objectives, policies and programs for the state within the
context of the company’s strategic plan.
BRENDEN NORMAN | 0419 587 668 3

4. • Engage in and complete the Performance & Development Planning review, succession &
development and replacement planning processes.
• Promote a cooperative approach ensuring support of the ‘bigger’ picture.
• Facilitate the achievement of the company’s corporate goals, vision and values.
• Ensure all corrective actions are recorded, reported on and implemented with specified timeframes.
• Adhere to company occupational health, safety, environmental and all business policies set out by
Bullivants or Wesfarmers Industrial and Safety.
KEY ACHIEVEMENTS AND AWARDS
ACHIEVEMENTS
• Conceptualised and implemented a 2 shift operation which improved DIFOT efficiency by 57% at
an additional labour cost of only 15%.
• 2015 – Driver of state wide collaborative project to restructure 9 decentralised branches into
streamlined HUB & SPOKE models. Reducing FTE by 23% and expense base by $3.5M.
• 2013 – ( in conjunction with Training Department ) Developed and launched a national internal
sales training course titled “The Edge” – Bullivants Key to Sales Success manual. Delivered 6
monthly to over 80 sales people twice yearly.
• 2011 to 2012 – Head Governance of Design, Develop and Build Bullivants largest branch
Relocation, existing Mackay branch to a new Greenfield, state of the art facility. > $14M project.
• 2010 – Head accountable to build a Greenfield branch in Emerald. From writing business case to
trading.
AWARDS
• 2009 & 2010 – Branch of the Year – Highest achieved KPI’s of Safety, Sales, People Retention,
DIFOT, Integrity and Expense Management.
• 2009 – 100% Staff retention.
• 2008 – Best Branch – Sales Improvement of the Year.
OTHER EMPLOYMENT EXPERIENCE (PRE 2006)
Dates Company Details Position Details
2005 – 2006 Bullivants – Bowen Basin / Mackay, QLD Heavy Mining Technical
Representative
2003 – 2005 Transfield Services – Mackay Sugar Ltd Rigger and Crane Operator
1998 – 2003 Parkside Motel and Ivories Restaurant – Ayr, QLD
18 Unit Motel and 50 Seat Restaurant
Proprietor
1993 – 2003 John L Robertsons P/L – Mackay, QLD
One of Australia's largest Lifting Equipment,
Rigging Supplies and Height Safety experts
Various Roles including:
Purchasing & Internal
Sales / NATA Signatory /
Testing Officer / Splicer
ADDITIONAL INFORMATION
Status: Australian Citizen, Married for 21 Years with 3 Children
BRENDEN NORMAN | 0419 587 668 4

5. IT Skills: Competent in Microsoft Office Programs (Word, Excel and PowerPoint)
Competent in ASW, PeopleSoft, MyOsh and QuickBooks Programs
Interests: Self-Education in Economics, Business, Real Estate and Self-Improvement
Referees: Available upon request
BRENDEN NORMAN | 0419 587 668 5

6. IT Skills: Competent in Microsoft Office Programs (Word, Excel and PowerPoint)
Competent in ASW, PeopleSoft, MyOsh and QuickBooks Programs
Interests: Self-Education in Economics, Business, Real Estate and Self-Improvement
Referees: Available upon request
BRENDEN NORMAN | 0419 587 668 5