1. Name:Pedro Pereira Da Silva
Residence:United Kingdom
Languages:English, Portuguese, Spanish
Telephone:+44 (0)7904 917 897
Email: pedromp75@hotmail.com
CAREER SUMMARY
I have tw enty years’experiencein Business Management for hospitality & oil and gas industries, my main duties have included:
the tracking of company financial goals and objectives related to sales operations, productivity, profitability and industry
penetration, the analysis of data and the preparation of reports for senior management, overseeing large number of employees
daily activities, hire, train w orkers on company’s goods and services, promoting compliance w ith company's policies and HSE
standards, develop and implement budgets, assess the performance of the department, ensuring w orkers have the resources
to complete their w ork as w ell as motivate w orkers through incentives and positive feedback.
I am a self-motivated individual w ith strong Interpersonal skills and solid management communication abilities. I am visionary
thinker w ho develops, evaluate, strategy, and put into operation measures to make a company successful to generate higher
revenues.
EMPLOYMENT HISTORY:
Pride by Churchill – Senior Operations Management May 2015 – Current
Location:London/ UK
 Developing prospect for potential new clients and turn this into increased business
 Deal w ith procurement and contract management;
 Catering and vending; health and safety; security;
 Utilities and communications infrastructure and Space management.
 Monitor stock control systems ensuring inventory accuracy
 Ensure hours are recorded accurately to deliver operational costs in line with business expectations
 Lead teams to develop the most efficient operation possible
 Ensure all colleagues and managers have the appropriate level of competency and knowledge to meet operational needs
 Leadregular operational performancereviews with site supervisoryand management team, focusing on profitability, overall
efficiency of the operation in line with targets and performance via Performance Dialogs
 Conducts regular review sessions on department performance and profitability with the General Manager
 Ensure the appropriate communication, understanding and compliance with all relevant HR Policies
 Act as the first point of contact for the customer relating to E-Commerce operation matters
 Identify and support opportunities to grow the business with existing customers
 Ensure timely appraisals are completed at all levels
 Working with the supply chain team to improve availability and service
 Improve and educate health and safety awareness across the department at all levels
Royal Mail - Revenue Reporting Manager April 2014 – March 2015
Worldwide Distribution Centre
Location: London - U.K
 Develop proposals that speak to the client’s needs, concerns, and objectives.
 Participate in pricing the solution/service.
 Handle objections by clarifying, emphasizing agreements and w orking through differences to a positive conclusion. /
Use a variety of styles to persuade or negotiate appropriately.
 Present an image that mirrors that of the client / Experience in SME & B2B sales
 Organised new business sales professional / Strong, empathetic communicator
 Solid presenter / Effective w ith data and financial information
 Creative thinker / A proven track record of meeting targets
PUMA ENERGY – Retail Territorial Manager Jul 2012 - Mar 2014
Gas Station Operations Coordinator
Location:Angola, Luanda
 Responsible for Coordination and Retails Operations the Service Station and Reporting daily Documents of Data and
Monitoring Banking Reconciliation on daily basis
 Responsible to review the project schedule w ith District Manager and support all front-line sites Manager on
daily Business Operations such as Clients and Suppliers
 Provide w eekly and monthly status, progress reports and statistics
 Provide training and guidance to all Service Station Managers and Risk Assessment for all Staff
 Responsible to report to Maintenance Team all Equipment breakdow ns, such a hydrocarbons Tanks, Checking
Pipes, Tubing, generator, emergency fire equipment and electrical issues related
 Monthly operational Standards check list for all sites
 Maximize site profit by increasing sales and controlling /reducing costs w here necessary

2.  Quality customer service w ith operational excellence to be our main differentiator in the market
 Responsible Implement a COCO strategy i.e. Luanda and Provinces
 Monitor w et stock reconciliation daily and YTD w ith plan losses for gasoline and diesel
 Maintain sites to a high standard but optimize maintenance costs so that w e are alw ays under budget
 Developing value propositions, user w orkflow s and business objectives relevant to target audiences
 Support key account managers in retention and grow th efforts, targets and result metrics
 Exceptional project and budget management w ith market campaigns at every step of deployment
Know ledgeable in reporting techniques w ith the ability to provide accurate data analysis to impact business planning
and strategy excellent presentation skills and proven ability to present complex offerings
 Direct field optimization engineering initiatives.
Compass Group Restaurant Associates - Deputy General Manager May 2011 – Jun 2012
Heathrow Terminal 1 Star Alliance VIP Lounges
Location:Heathrow Airport T1 - U.K
 Maximising sales and meeting profit and financial expectations
 Budgeting and establishing financial targets and forecasts
 Responsible to Building a strong w orking relationship w ith the client
 Responsible to Managing the Food and Beverage in both VIP Lounges Departure and Arrivals Units
 Meeting the client's needs as w ell as your financial targets
 Leading your F&B team and setting standards / Monitoring the quality of the food and service
 Liaising w ith the client and Planning Menu for functions and events
 Recruiting and training staff / Organising, leading and motivating the catering team
 Management and Research. Submit w eekly progress reports and ensures data is accurate.
 Forecast sales targets and ensure they are met by the team.
 Track and record activity on accounts and help to close deals to meet these targets.
 Work w ith marketing staff to ensure that prerequisites (like pre-qualification or getting on a vendor list) are fulfilled
 w ithin a timely manner. Ensure all team members represent the company in the best light.
 Present business development training and mentoring to business developers and other internal staff.
 Research and develop a thorough understanding of the company’s people and capabilities.
 Understand the company’s goal and purpose so that w ill continual to enhance the company’s performance.
Aramark Ltd - General Hospitality Sales Manager April 2003 – April 2011
BBC Elstree Studious
Location:Watford - U.K
 Responsible providing the efficient and effective delivery of catering operations and designated services to the
Client organisation in accordance w ith the agreement of the contract.
 Responsible to deliver the highest possible standard of food w ith the resources available and w ithin budget.
 Effective management of the team to ensure the delivery of both qualitative and quantitative results.
 Managing the Catering Operation w ith the available resources w ithin budget and to achieve sales and GP targets.
 Managing and controlling the service offersfor the client to the agreed specification and to the agreed performance
 Planning actively seeks and identifies opportunities and innovation for business growth & development w ith focus on
latest food trends and best practices.
 Responsible for HSE compliance w ithin the catering services.
 Motivate, coach and train staff to perform to the highest standards and in line w ith Aramark Ltd Policy.
 Responsible to ensure the hospitality is produced to the highest possible standard and is delivered to the agreed
Specification.
 Responsible to managing and controlthe effective operation of the company shop.
 Responsible to providing high standards of food service to celebrities fromEastenders and Holby City TV
Programmes.
EDUCATION
BACHELOR OF ARTS IN BUSINESS MANAGEMENT 2007 - 2009
West London University, Modules achieved: Dissertation – Management Appraisal
TECHNICAL KNOWLEDGE: Microsoft Office and internet Applications, SAP, SAGE Accountancy Management System
Driving Licence - Full UK - clean
INTERESTS: Sw imming, cooking, Travelling and Cinema
REFERENCES
Available upon request.