1. CHARAN DAMWANI
1 | P a g e
damwanic@gmail.com
+919833340444
In https://in.linkedin.com/in/charan-damwani-137573121
PROFESSIONAL ABSTRACT
 B.Sc.IT (Bachelor of Science in Information Technology) Graduate from Mumbai University.
 4+ years experience in the field of B2C E-tailing, Quality Analyst & Improvement and Customer Service.
 E-commerce professional well versed with strong Analytical thinking, Online technologies, Logistics
expertise, Business intelligence and Leadership skills with proven ability of successfully Achieving 10+
Million Rupee turnover single-handedly in the span of 20 months.
 Ample knowledge in monitoring Process Quality and adding value to business & customers, being Customer
Service Advisor.
 Possess Good hand on Computers and MS Office.
 E-commerce Business Management
 Client / Supplier Relationship Management
 Supply chain & Product Management
 Budget & Resource Planning
 Quality & Productivity Improvement
 Sales & Operations Management
 Leadership & Team Management
OBJECTIVE
To Experience a Challenging position of responsibility in a reputed company, which provides opportunities
for Self Development, Growth and results in long term Synergy, require competitive environment and basic
operations training.
CAREER INSIGHT
 Minitz Enterprises
Minitz Enterprises is a Registered Proprietor Company which deals in Electronic selling of Branded Watches
(mainly TITAN & FOSSIL) on all leading E-commerce platforms like Snapdeal / Paytm / Shopclues / Ebay /
Amazon.
Operations & Business Development Executive - January 2015 – Till date
Key Responsibilities
o Strategic Vendor Management – Identifying & Procuring products from Right Place at Right Price and
Right Quantity as per the requirement and Goal of Company.
o Cataloguing & Inventory Management – Systematic product listing on respective E-commerce platforms
with effective Keyword planning to achieve highest search impressions and Organising Inventory
respectively as per sales report.

2. CHARAN DAMWANI
2 | P a g e
damwanic@gmail.com
+919833340444
In https://in.linkedin.com/in/charan-damwani-137573121
o Order Processing & Tracking Payments – Complete order fulfilment right from acknowledging, Packing,
Manifesting to dispatch of individual parcels and tracking payments of corresponding orders.
o Logistics & Performance Management – Provide impeccable service to customer & business by
coordinating with logistics partners both for delivery & return to ensure on time delivery. Periodically
reporting business performance and identifying gaps for development.
o Business Development – Optimising sales by expanding catalogue and selling platforms. Also planning &
implementing SEO strategies on individual websites to increase conversions. This involves analysis of
competitor pricing, understating trends, identifying gaps & strategizing sales as per product demand.
o Marketing Activities – Identifying & Investing in various avenues of promotions in coordination with
account managers as per regular & occasional marketing plans of individual websites and achieve
maximum return on Investment. Also implemented Email marketing with existing customer database.
o Operation Management – Ensure all aspects required for smooth functioning of day to day activities are
met without any interruption.
o Vendor & Customer Relationship Management – Coordinating with suppliers to place, follow-up, receive
and fulfil purchase orders, after-sales service calls to customers and logistics partners for long term
relationship.
This all resulted in achieving 10+mn Rupee turnover and setting a platform for the company.
 Intelenet Global Service Limited (LUMO Energy Process)
Lumo Energy is one of the biggest Australian based easy-to-use Electricity and Gas service provider who
outsourced their customer service process to leading global Business Process Outsourcing company Intelent
Global Service Limited.
Quality Analyst & Improvement - July 2011 to April 2013
Key Responsibilities
o Call Monitoring for Quality & Compliance purpose and providing Feedback.
o Ensuring Team Members, Team Leaders and Quality Coaches are in equilibrium with process
knowledge.
o Conducting training & development for fresher’s on Quality Parameters.
o Identifying training areas and conduct refresher training on updates from clients to Team Leaders and
Team members.
o Executing Calibration Sessions with Team Leaders, Quality Coaches & Clients as per SOP and COPC
guidelines.
o Creating monthly Quality MIS report to display quality performance.

3. CHARAN DAMWANI
3 | P a g e
damwanic@gmail.com
+919833340444
In https://in.linkedin.com/in/charan-damwani-137573121
Acting Team Coach & Customer Service Representative - June 2010 to June 2011
Key Responsibilities
o Aiding customer satisfaction along with achieving quality parameters.
o Escalation Management for team members.
o Training & development of team members about process issues and updates.
o Organising team Refreshment and Outing programs to understand their experience with the company
and give direction to their potential.
Achievements
o Achieved youngest tenure promotion in Quality Analyst IGP program within 1 year.
o Got Recognised as Acting Team Coach within 6 months of work experience.
o Got selected for Team Leader IGP program which was itself a learning experience.
EDUCATIONAL SYNOPSIS
Degree College / School (Mumbai University) Passing Year Grade Achieved
S.S.C St. Mary's English High School 2006 I Class
H.S.C R. D. National College 2008 I Class
B.Sc.IT Smt. K. G. Mittal College 2010 II Class
EXTRA CARUCULAR LEARNINGS
 Self-Studied Knowledge about Accounting Software TALLY ERP 9.
 Knowledge of Google Adwords Mechanism and in process of achieving Online certification.
PERSONAL DETAILS
 DOB – 28th
June 1989.
 Interests – Riding bikes, Travelling, Playing Cricket, Reading Books, Watching Movies etc.
 Team player & Team builder – with analytical & problem-solving skills, recognised for leading team towards
achievement of set targets.
 Male | Indian | Ready to Relocate | Possess valid Passport | Knows English, Hindi, Marathi, Sindhi.