Greg Wedge has over 5 years of experience in the energy industry, including roles in sales, operational excellence, and management. He has a proven track record of improving business performance by increasing profits, coaching employees, and introducing process improvements. Currently he manages a team that handles sales complaints while also serving as a duty manager overseeing compliance.

1. Greg Wedge
Curriculum Vitae
Greg.Wedge@eonenergy.com
Work: +44 7814763338
Mobile: +44 7933803157
PERSONALPROFILE
A persuasive leader who is able to motivate, communicate and challenge to achieve outstanding
business performance. With previous experience in managing, developing and coaching as well as
leading change throughout the business.
Having been an employee of E.ON for 5 years, I come with a wealth of knowledge in the energy industry
ranging from SME Sales to UK Compliance with a stint in Operational Excellence as a Local Change
Agent. I have created a great reputation for delivering business performance above the normal standard.
I have a passion to succeed within the business which I have driven through my Personal Development
Plan. I have experience in being a hard working front line advisor, motivational coach and inspiring team
manager.
KEY ACHIEVEMENTS
 Aided SME Sales to increase their profit by £1.2 million after creating customer guides for the
section whilst working with Operational Excellence.
 Effectively coached and managed 9 agents through the SME Sales graduation process boasting
a 100% success rate of agents passing the 13 week probationary period.
 Formed the process whereby agents actions and automatically noted into the system. I created
this in order to save the agent time when typing notes at the end of a call and also to aid
compliance and audit practices. The reduced complaints and help the company save above £15k
in deadlocked complaints.
 Introduced the Handle With Care way of working into an challenging and experienced team of
Resolution Managers successfully.
 Worked in Newry with our outsourced Tele Performance centre to help improve their
compliance from 80% to 97% which is in line with the business standard performance for
compliance.
 Manager of the quarter in my first month as a team manager.
 Created roles and responsibilities for a Duty Manager in UK Compliance and took these
responsibilities on myself whilst managing a team of 7 Resolution Managers in the Sales
Complaints team.
 Introduced an Operational Excellence mind-set into UK Compliance by introducing Go & Sees,
daily team Fit 2 Fly’s and problem solving.

2. CURRENT POST
May 2016- Present: SME Sales Complaints Team Manager & Duty Manager for UK Compliance
 Managing a team of 7 resolution managers
 Manage key stakeholders in both Direct and TPI Sales and maintain these relationships
 Ensure that complaints do no surpass 365 days which may lead to a company fine
 Motivation and development of advisors through coaching and support
 Ensure that all compliant policy and procedures are followed in line with Handle With Care
 Creating roles and responsibilities as a Duty Manager
 Launching NICE into UK Compliance for both Team Manager and Auditors/Advisors
 Created a detailed plan to track daily audit figures alongside available working hours so that
accurate planning can take place to ensure that audits with no go out of SLA.
 Inform head of UK Compliance, Sarah Turner along with her 2 Section Managers of daily
performance and also agent activity through daily reporting.
CAREER HISTORY
December 2015- May 2016: Residential Audit Team Manager
 Managing a team of 12 residential sales auditors
 Stakeholder management with the sales operation to ensure that auditor feedback is acted on
 Ensuring that our company achieve best in class for compliance
 Coaching a team to audit in line with OFGEM’s licence conditions
 Driving my team to hit all KPI’s and objectives as well as working towards the company strategy
 Motivation and development of advisors through coaching and support
 Feeding back escalated challenges to Section Managers
August 2015- December 2015: Sales Consultant 2 Team Manager
 Managing sales team of up to 12 Sales Advisors
 Overseeing new inductee performance throughout probationary period
 Leading call centre in Sales Managers absence
 Motivation and development of advisors through coaching and support
 Leading the end to end Recruitment process, encouraging peer engagement to get the ‘right
people’
 Up skilled all agents to support business continuity plan
 Managing agents in line with all HR policies and procedures
 Completing weekly coaching with every agent in my team and setting SMART coaching actions

3.  Managing the SME Sales SC2 team work high value data
 Driving my team to hit all KPI’s
 Completing monthly reviews with all agents in my team
March 2015- August 2015: Operational Excellence Local Change Agent
 Review in depth internal processes within SME Sales
 Manage internal and external customer relations
 Stakeholder management within SME Sales
 Call listening to SME Sales calls to review call structures and process mapping them
 Project management and working to tight deadlines
 Drive and lead change in SME Sales
 In depth section analysis
 Problem solving
 Initiating change within a business section
 Facilitating group training sessions
October 2012- March 2015: SME Sales Consultant 2
 Outbound calling high value customers that are up for renewal with E.ON
 Receiving inbound calls from high value customers that are up for renewal with E.ON
 Renewing high value customers to help retain our large consumption using customers
 Renewing/selling to customers within the consumption grid to maintain E.ON’s gross margin
 Receiving inbound calls from managing agents
 100% compliant on every call scored by lead agents
 Working the management agent mail box and responding to tenders via email
 Taking part in all test and learn projects for SME
 Displaying role model behaviours at all times
 Handling and resolving customer complaints as a Duty Manager on the SME Sales floor
 Cross selling where able to increase company revenue and profit for example I have 173 sales in
12 months.
 Arranging call backs in my calendar to maximise customer contact
 Involved in developing, testing and training out StEW
 Facilitating unusual meters training to the sales floor
 Stakeholder management skills whilst being a part of next generation ICE
April 2012- September 2012: SME Sales Grad Bay Manager
 Taking new candidates through the first 13 weeks on the sales floor developing and building
knowledge in preparation for joining an established Team on the Sales floor.
 Conducting weekly compliance checks. 5 per agent, per week.
 Using coaching and support to achieve results at the soonest opportunity.
 Using both SMART and ABC models to coach agents
 Using excel to monitor the teams average sales conversion per week
 Monitoring agents decision maker contacts, quotation and sales conversion rates
 Managing conduct and capability through company policies and procedures

4.  Piloting weekly reviews with all advisors to assess their performance and productivity and
looking at what they need to do in order to graduate at the end of their probationary period
 Involved in the recruitment and selection process of new candidates.
 Regularly holding team time offs and briefing agents both verbally and via email
 Influencing team moral to keep my teams moral high at all times
April 2011- April 2012: SME Outbound Sales Advisor
 Tailoring conversations to best suit the customer’s needs
 Over 200 acquisitions in 12 months of being an Outbound Sales Advisor
 Contacting small to medium enterprises to establish relationships in with a view to gaining
custom.
 Utilizing contacts and setting call-backs to maximize customer contact.
 Using my positive personality as a tool to gain sales
 Selling valuable contracts with preferred payment methods to bring in maximum gross margin.
 Using varied negotiation skills to assist in gaining acquisitions
 Maintaining KPI’s and service level at all times.
 Collating sales and PIC’s figures for the team and displaying them in a pie or bar chart by using
different Microsoft applications for my manager
PROJECT EXPERIENCE
 StEW (Selling the E.ON Way) 1 & 2
 RMR (Retail Market Review) in SME Sales
 Aspire conversation guide
 Operational Excellence in SME Sales
 Ability to Pay/ Fair Payment Outcomes
EDUCATION
Kimberley Comprehensive School 2003-2008 (GCSE)
10 GCSE’s graded A-C including English, Mathematics and Science.
Bilborough College 2008-2010 (A+ AS-levels)
3 A-levels graded A-E
3 AS-levels graded A-E
Key Skills- pass
Qualified FA coach Level 1

5. PERSONALDETAILS
Driving Licence: Full and clean