1. JeevanChand
FATHER’S NAME: - Sh.Bishan Ram
DOB: - 10 August 1985
Seeking assignments in Sales & Marketing, Business Development, and Distribution
Management
With an organization of repute.
Professional
profile
A Management professional with over 9 years of experience in Sales & Distribution
Management and customer service operation in Telecom industry.
Current
Employer
Experience-2
Professional Experience (Total 9+ Years):
Working As an Area Sales Manager in (Graviti) Easytech Global Pvt Ltd) 1st
Floor, Plot No.40 Okhla
Industrial Area, Phase-3, New Delhi -110020 From 02-March-2015 to till Date.
Key Responsibilities
• Handling distribution in Delhi.
• Developing strong relationships with distributor and retailer in channel.
• Responsible for primary, secondary and also for sale out in market.
• Maintain stock level at distributor point and retail point
• Monitoring training and performance of sales executives and promoters on daily / weekly /
monthly bases.
• Coordinating with dealers, distributors on regular basis.
• Expand the Infrastructure (Retailers) and appoint new Distributor in new Areas.
Worked As an Team Leader (Customer care) in (Snapdeal.com) 240 Okhla Phase-3, New Delhi From
20-August to till 25 Feb-2015.
Key Responsibilities
• Handling Escalations.
• Handle issues of the team and problem solving.
Correspondence Address
A-141 Minto Road
New Delhi-110002
Mail – jeevanlife.chand@gmail.com
(M) 9818661849 / 9818123802

2. Experience-3
Experience-4
• Ensured script was always followed by team members on call.
• Maintained Average call handling time.
• Monitored calls by listening in randomly.
• Trained and handled the team of 21 Customer care specialist for smooth functioning.
• Updating the Team on Daily Updates.
• Customer relationship management.
• Maintaining SLA of Resolution.
• Effectively handling complaints & query online.
• Placing order online as per customer requirement.
Worked as an Operations specialist (Executive) with Bharti Airtel Ltd. In mobility (CLM), Manesar,
Gurgaon from Feb 5-2012 to till 6-Ausgust-2014.
Key Responsibilities
• Managing UPU (Up east & up west) circle operations.
• Circle co-ordination with respective product managers
• Campaign/Promo portfolio management using different set of prepaid KPI’s
• Segmented benefit posting to the customers through Magic
• Circle communication management with product info sharing
• Daily communication trackers sharing with the circle.
• Active participant in SVV Automation Process and Sunday MAMO National launches
• Handled Roaming Automation Process for UPW circle to increase operational efficiency
• Handling entire product configurations and revenue dashboards
• Managing the MNP, 3G and magic rule failure base movement on a daily basis with both
the circles
• Weekly conversion trackers creation
Worked As a Floor Supervisor at Bharti Airtel Services Limited (Department CSD) In Brand shop (Sahara
mall)
Job profile : Floor Manager
Gurgaon from 5 Jan 09 to till 4 feb-2012.
Key Responsibilities
• Handled end to end operation at Airtel Relationship Centre and Airtel Lounge.
• Updating the Team on Daily Updates.
• Implementing new initiatives.
• Know-how in sales and front end support on New Connections Prepaid / Postpaid Mobile
& Blackberry, Data Card, GPRS, MMS, Airtel Live,
• Tracking and monitoring day on day Handset Sales figures and planning strategy
accordingly
• Up selling VAS, Airtel Money services.
• Effectively handling complaints & query of customer online.
• Responsible for the Activation or Deactivation of various services as per Customer request
• Customer relationship management.

3. Experience-5
• Maintaining backend provisioning.
• Maintaining regular MIS to facilitate decision-making
Worked As a retention corporate officer on Kou-Chan knowledge Convergence Pvt Ltd as associate of
Bharti Airtel Limited from 8 May 08 To 5 jan09.
Key Responsibilities
• Effectively handling complaints & query of Corporate Clients
• Effectively handling corporate churn and VAS up selling.
• Churn handling of high ARPU Base.
• Customer relationship management
• Maintaining regular MIS to facilitate decision-making
• Personally visiting corporate clients.
• Maintaining backend provisioning for all retained accounts.
Experience-6 Work As a Customer Support Executive in ( Shore to Shore brand packaging solutions ( M.N.C) B-80,
Okhla
Industrial Area, Phase-II February 08 to till May 08.
Key Responsibilities
 Sending order acknowledgment to client by Email/courier of fax within an hour.
 Order processing within 4 hours maximum.
 Providing ESD of orders to customers on daily basis in the first half except some exceptional cases.
 Providing Dispatch details to Customer on daily basis in the First half except some exceptional cases.
 Providing late Delivery Information to Customer in the first half.
 Maintaining Catalogue Whenever new ID setup is there.
 Attending Customer Complaint with top Priority and Informing to Manager.
 Working on Open Order/Performa Order/late Order /Urgency Report & Reporting the same to
Manager.
Experience-7 WorkedAs aExecutive (A -TL) inoutbound Retention Customer care withpage point Services, as anassociate of
BhartiAirtelfrom June 06to till 31Jan08.
Key Responsibilities
 Handling the corporate service request for disconnection, which is having more then 4 numbers for
disconnection?
 Effectively Handling Escalations.
 Handle issues of the team and problem solving.
 Handling Hi Value Customers.
 Handling Daily Visit allocation & Feedback (Visit process).
 Maintaining High Level Retention Percentage from the Past Quarter.
 Updating the Team on Daily Updates.
 Data Distribution & Functioning as a floor Support.
 Ensuring backend provisioning.
 Doing Visits in High ARPU Companies

4. Academic
Qualifications
* 10th passed form CBSE in 2001 From Vidya Bhawan Mahavidalya, New Delhi
* 12th passed from CBSE in 2003 From Vidya Bhawan Mahavidalya, New Delhi
* Graduation (B.A) From Delhi University (Dyal Singh collage)
* Pursuing MBA from NIMS
Computer Skill
 Well versed with the software such as Windows, MS Excel, MS Word, internet & emails
My Strengths
 Process driven and result oriented
 Ready to accept challenges and meeting deadlines
 Positive approach / Leadership Qualities
 Good Communication Skill / Decent Personality
 Excellent Interpersonal Skill
Hobbies
 Listening Music
 Playing Cricket
 Cooking
 Driving

5. Jeevan Chand

6. Jeevan Chand