1. BERNADETTE P. MENDOZA
241-D St. Francis st., Brgy. Oranbo
Pasig City
Contact No. 09196452730 / 6502812
bernadette_mendoza0630@yahoo.com
bernadette.mendoza@ihg.com
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CAREER OBJECTIVE:
“To obtain a human resources management position that leverages my achievements, skills, energy and talent and
effectively utilize my expertise in employee relations and staff recruitment.”
JOB EXPERIENCE
Position Company Date
Human Resources Associate InterContinental Hotels Group March 2012 - Present
Crowne Plaza Manila Galleria &
Holiday Inn Manila Galleria
Ortigas Avenue, Quezon City
 Performs human resources and administrative duties in support of the hotel’s Human Resources
programs and philosophies. Provide basic employee assistance, often serving as initial point of contact for
human resources-related matters.
 Visa processing for all expatriates, from Tourist Visa to Alien Employment Permit and Commercial (9g)
Visa processing
 Budget reviews particularly on Manning for Direct and Casual employees of the two hotels and HRD
budget
 Expertise on Timekeeping, Compensation & Benefits and Talent Acquisition.
 Interviews Line Associates, Supervisors and Managers
 Liaisons with recruitment agencies and hotel schools
 Co-ordinates work experience programs
 Manages the on-line recruitment through the Hotel Web Site
 Site inspections for schools, colleges, and universities
 Correct and timely placement of internal and external advertisements
 Conducts exit interviews and provide feedback on reasons for turnover
 Adherence to pre, during and post employment checklists
 Ensures Staff and Manager awareness of HR Policies and procedures
 Ensures information relating to industrial instruments is readily available to all Staff and Managers
 Assists managers and director in developing work practices that are in line with OH &S policies
 Manages performance management system and cycle of recruitment, induction, training, development,
and succession for Levels 10 - 8 and ensure process is adhered to for other positions
 Assists with line staff counseling and career management
 Assists line managers in the recruitment, induction, training, development, and succession for levels 3- 6.
 Adheres to time frames established by Head Office
 Initiates programs which foster good work relations such as social club and consultative committees
 Maintenance of employee files

2.  Maintenance and administration of OH&S work place cases, as well as the management of rehabilitation
programs
 Data Base Management
 Manages standardized responses to correspondence
 Assists in maintaining a comprehensive, current and guest focused set of departmental standards and
procedures and oversees their implementation through ongoing training
 Prepares and administers detailed induction program for new staff
 Provides input for probation and formal performance appraisal discussions in line with company
guidelines
 Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
 Regularly communicates with staff and maintains good relations
Human Resources & Admin Assistant Lancaster Hotels, Land & Properties, Inc. March 2011 – March 2012
Shaw Boulevard, Mandaluyong City
 Assists the HR Manager in Hiring and Selection activities. Interviews prospective applicants and prepare
Job Vacancy Announcement
 Maintains and ensures systematic filing and proper safekeeping of employees’ 201 files and other HR
documents.
 Assists the HR Manager in conducting the new employees’ orientation and Training programs. Conducts
New Hire Orientation that covers Organizational chart, Compensation and Benefits, Code of Conduct and
other company policies.
 Registers newly hired employees for membership under SSS, HDMF, BIR and Philhealth.
 Responsible in processing government mandated benefits and company benefits.
 Prepares monthly SSS, Philhealth and HDMF remittance report to be submitted to designated
Government agencies for payment and posting of contribution.
 Prepares reports on Employee Status, maintains transaction trackers and transmittals.
 Updates the Employees’ 201 file history.
 Prepares reports needed for semi-monthly payroll processing.
a. Attendance Summary Report
b. Tardiness Summary
c. OT/NS Differential Report
 Check timesheet of Contractual Staff against Billing.
 Prepares and Distributes Pay Advises to different Department.
 Prepares and initiate employee clearance in case of resignation and separation.
 Prepares Medicare certifications; process sickness benefit claims and maternity notification with
corresponding claims from SSS.
 Monitors and updates employee leave credits (sick, vacation, and compensatory leave).
 Assist the HR Manager in Planning and Organizing Employee Activities.
 Processes Certificate of Employment and Compensation and other certificate of contribution required by
Government agencies for medical claims.
 Maintains and updates employees’ Bulletin Board.
 Performs all other HR duties as may be assigned by the HR Manager.
 Ensure compliance with legislated health and safety requirements within the workplace.
 Comply with all Corporate and Hotel Standards and Procedures.
 Actively promote a work environment which cares for guests and associates alike.
 Attends to employees' concerns as a major part of HR duty.
Human Resources Coordinator Sitel Philippines Corporation July 2010 – March 2011
One Julia Vargas, Ortigas Pasig

3.  Coordinates for HR important functions.
 Maintains employee records, 201 file clean up and updates.
 Works under the superintendence of the human resources director.
 Processes government benefits particularly SSS, Pag-ibig/HMDF, Philhealth and BIR.
 Responsible in processing government mandated benefits and company benefits.
 Prepares reports on Employee Status, maintains transaction trackers and transmittals.
 Coordinates with the recruitment team, coaches and Operations managers for employee referrals and
other concerns regarding the accounts.
 Assist recruitment team during On-site job fair and takes part in cascading and e-mail blasting details on
offsite Job fair as well as initial call outs.
 Coordinates with the Employee Relations team for company events and requirements.
 Responsible in executing company events and programs such as APE (Annual Physical Exam), On-site NBI,
On-site Drug testing, ASAT, HR CSAT and other company events.
 Conducts applicants’ briefing about the company and the account.
 Conducts NHO (New Hires' Orientation) that includes HR organization, Compensation and Benefits, Code
of Conduct and other company policies.
 Conducts and schedules PXT for employee profiling.
 Conducts Exit Interviews and Assessment Tests.
 Conducts clearance process.
 Processes Certificate of Employment.
 Tracks and sends Notices such as RTWO (Return To Work Order) and NDO (Notice of Dismissal) and
conducts other Associate Relations Process.
 Conducts "HR on the floor" to ensure that employees’ concerns are taken care of.
 Assists in cascading important information such as Global Policies and Procedures.
 Attends to employees' concerns as a major part of HR duty.
 Responsible in doing other responsibilities and duties within Human Resources process.
ESL Instructor PowerOne February 2010 – July 2010
Ortigas, Pasig
 Conducts online English tutorial/classes to Korean professionals and students.
Trainer Tongkeun Call Service Corporation June 2008 – Feb 2010
Online English Instructor Ortigas, Pasig
 Conducts end to end recruitment from initial interview, evaluation, endorsement to department heads,
training, final evaluation, endorsement to Operations.
 Conducts On-board training to new employees.
 Evaluates job candidates’ English level according to Company English standard.
 Presents English training material tailored to the needs of the company.
 Conducts lectures about the company’s system considered necessary in performing the job.
 Prepares and serves new employees’ Performance evaluation.
 Updates new teachers’ profiles.
 Conducts online English to Korean professionals and students.
Fraud Analyst Convergys Philippines December 2006 – December 2007
JP Morgan Chase Convergys One Bldg, Makati City
 Responsible for the accurate review and identification of accounts that have been compromised by fraud.
 Responding to customer concerns in relation to fraudulent use of their accounts and ensuring effective
communication with credit and authorization centers to actively approve credit card transactions.

4.  Verifies accounts that are potentially compromised as referred by fraud early warning systems.
 Makes decisive action to prevent money loss because of the use of hot card files, warning bulletins,
merchant alerts or other preventive means as may be appropriate.
 Revokes credit card blocks.
 Verifies transactions that are potentially fraudulent then allowing transactions after proper verification.
 Verifies card holders’ identity through sophisticated security verifications.
Office Staff Philippine Transmarine Carriers Inc. February 200 – August 2001
Bagtican st., Makati City
 Processes the seafarers’ documents before embarking the ship, upon departure and arrival.
 Processes seafarers’ Pag-ibig, Philhealth and SSS documents.
 Prepares bank referrals (Peso and Dollar account)
 Updates seafarers’ profile.
 Handles concerns and answers inquiries of seafarers and seafarers’ allottees.
EDUCATIONAL ATTAINMENT
Masters Degree Polytechnic University of the Philippines - Graduate School
2008 – 2012 M.H. del Pilar Campus, Sta. Mesa, Manila
Masters Degree in Psychology
Tertiary Polytechnic University of the Philippines
1996 Main Campus, Sta. Mesa Manila
Bachelors Degree in Industrial Psychology
Secondary The National Teachers College
1992 – 1996 Quiapo, Manila
Primary A. Mabini Elementary School
1986 – 1992 Quiapo, Manila
PERSONAL DATA
Place of Birth : Gasan, Marinduque
Date of Birth : August 11, 1980
Civil Status : Married
Contact Person : Jayson B. Mendoza 09182841911/6502812
Religion : Catholic
REFERENCES
Mr. Manuel Gregorio De Garriz
Director of Human Resources
InterContinental Hotels Group-Crowne Plaza Manila Galleria and Holiday Inn Manila Galelria
6337111 loc 7505 / 09179013961

5. Ms. Marianne Roca
Senior Human Resources Manager
Forever 21 Retail
8318000 / 09175893061 / 09995282084
Mr. Dave Romano
Cluster Talent Development Champion
Holiday Inn & Suites Makati
09178237471
Ms. Myra Yamsuan
Director of Human Resources
InterContinental Mania and Holiday Inn & Suites Makati
5778147