1. Integrating eLearning in
Organisational L & D
• Building a successful eLearning strategy
• Ensuring organisational readiness
• Dealing effectively with resistance
2. Zero to 31 in 12 months
• No LMS / LCMS
• No eLearning content
• Ineffective strategy
• No experienced staff
= Significant change for IP Australia
3. Staff Profile
• 1000 Staff
• 30 Melbourne Examination Centre
• 67 Home-based workers
• Highly educated
• Preference for face to face & high value
4. Environment & Culture
• Stringent performance metrics
– Quality
– Quantity
• I'm too busy, I’m too important
6. Business Sponsorship
Senior Executive Sponsorship Critical
• Traditionally all about ROI & Compliance
• Benefits realisation – If we agree to this,
what will be the benefits?
7. Business Benefits
Tangible and Intangible benefits
– Help improve staff retention & attraction
– Help improve performance
– Help improve productivity
– Help grow individual & collective capabilities
– Increase learning opportunities for less $
– Reduced administration
8. Business Decisions
How are you going to deliver eLearning?
• LMS or LCMS
Is content going to be:
• Off the shelf and or bespoke?
How is content going to be sourced?
• In-house? Outsourced? Mixed?
9. Business Decisions
What about?
• Maintenance
• Admin/Help Desk
What governance do we need?
• Process
• Procedure
• Approvals/sign off
10. Communication
How do you overcome resistance?
• Sell the positive – What’s in it for ME!
– Less time
– Less cost
– Greater variety
– Easier access
– Greater accountability
– Less administration
– Just-in-time learning
11. Communication Create a Buzz
Get people involved
– Hold auditions for in-house talent
– Launch in style! have a red carpet event
– Have an awards ceremony
– Acknowledge people’s contributions
– Reward people for their efforts
All helps with buy in and support
12. Learner Centric
• Learning/Instructional Design
– Definitely use an expert to maximise
learner engagement & effectiveness
• Caution! Everyone's an expert
– Its easy to think we are
13. Learner Centric
Make it STIMULATING!
• Visually interesting
• Funny
• Interactive
• Non-linear
• Chunk it down
• Avoid sanitised productions
14. Key Messages for Success
• Senior Executive Sponsorship
• Stakeholder buy in (Buzz)
• Communicate, Sell, Communicate, Sell
• Learner Centric
– Eliminate the barriers
– Always involve an instructional expert
– Make it fun and enjoyable
– Chunk it down
