The document outlines an interactive forum scheduled for May 28-29, 2013, in Brisbane focused on intranet redesign and improvement strategies, featuring case studies from various organizations. Attendees will learn about building business cases, executing governance strategies, and enhancing user engagement through social media and other technologies. Key components include a post-forum site visit to Oakton and a workshop aimed at practical intranet redesign scenarios while prioritizing user experience.

1. w w w.arkgroupaustralia.com.au
Leave this highly interactive forum with new perspectives on how to
connect, communicate and collaborate in your intranet redesign
Future Proofing Your Intranet
Intranet Change
One-day interactive forum, site visit and workshop
28-29 May 2013, Brisbane, Queensland
$995 plus gst to attend
This interactive forum will demonstrate how, through redesign,
you can implement an intranet that will transform the way your
organisation operates. You will hear about:
Building and presenting a business case to secure support óó
for intranet projects
Executing an intranet strategy and governanceóó
Conducting user research to ensure that the intranetóó
remains fit for purpose
Developing a collaborative culture through social media óó
technology
Best practice guide on developing information architectureóó
Overcoming challenges for intranet change in a largeóó
organisation
Post-forum Site Visit at Oakton
Wednesday, 29th May 2013
Visit the office of Oakton and see the Ozone project, live (SharePoint 2010 collaboration with strong
social features)
Real-life case studies of organisations revitalising their intranets for
Quality before quantity – redesigning your intranet
Facilitated by: Daan Hannessen, Group Knowledge Manager, Sinclair Knight Merz
Post-forum Workshop
University of Southern Queensland
Qantas
Sinclair Knight Merz
Department of Environment, Water and
Natural Resources (SA)
Deloitte
REA Group
Olam
Department of Housing and Public Works
Queensland University of Technology
InfoRED Consulting
Oakton
Forum Partner:

2. COLLABORATIVE FORUM Tuesday, 28 May 2013
Combining EA and SOA with BPM strategies
8:30 Registration and refreshments
9:00 Introduction and welcome
Janet Brimson, Director & Lead Architect, InfoRED Consulting
9:15 Re-designing your intranet: the process – A Qantas case study
Reviewing and identifying new organisational requirementsóó
Recognising when it’s time for a revamp or upgradeóó
Migrating to a new system: Big bang or phase implementation?óó
Michael Curry, Manager Digital Communication;
Jo Boundy, Head Internal and Digital Communications,
Qantas Airways Limited
10:00 Transform your intranet with the power of social – A Deloitte case study
Integrating social functions with your intranet to encourageóó
engagement
Extracting and employing knowledge acquired through Yammeróó
Enticing readers with the opportunity to be part of a news storyóó
Carolyn Ormsby, Head of Internal Communication, Deloitte
10:45 Morning refreshments and networking
11:15 Succeeding with effective information architecture and design –
A DEWNR case study
Balancing the perspectives and expectations of multiple end-usersóó
Develop a useable intranet architecture with integrated EDRMSóó
Maximizing search efficiency and usageóó
Emma Rennie, Online Services Manager,
Department of Environment, Water and Natural Resources (SA)
12:00 Selling intranet redesign to your boss (Interactive discussion)
In this session delegates are able to share their own stories; the
successes and the failures!
Convincing senior management of the value of intranet redesignóó
Promoting the intranet as a core communication, information andóó
collaboration tool
Engaging a high level champion to advocate intranet useóó
What were the success factors and lessons learned?óó
Brett Anderson, Senior Communications Officer,
Department of Housing and Public Works
12:45 Networking lunch (Please let us know two weeks prior of any dietary
requirements)
1:45 Challenges for intranet change in a large organisation – A case study
on the dynamics between different faculties and divisions.
Managing a diverse stakeholder group and cross-organisationalóó
cooperation
Aligning intranet change with complex business processesóó
Technology overlap and end-user attachment to different platformsóó
Getting agreement on governance and information architectureóó
Natalie Ryan, Information Management Coordinator,
Queensland University of Technology
2:30 Sustaining ongoing interest in your intranet – An Olam case study
Producing up-to-date, interesting and relevant contentóó
The importance of continuous improvement, listening to your audienceóó
and flexibility
Developing functionality that stimulates user interactionóó
Building momentum through support from business leaders and anóó
authoring community
Nicole Carver, Manager Human Resources;
Bianca Gilchrist, Business Systems Trainer, Olam
3:15 Afternoon refreshments and networking
3:45 Ensuring good intranet governance and content security in a
social intranet- A REA Group case study
Developing a consistent governance system, while ensuring openóó
user access
Encouraging information ownership among usersóó
Ensuring good information security and controlóó
Melissa Hendry, Internal Communications Manager, REA Group
4:30 Looking at the future: mobile accessibility and other new technologies
Mobile v’s mobile- is it people or is it technology- the medium is theóó
message
What should you consider before moving into this space?óó
Formatting for content on the move; is your content concise and easyóó
to read?
Considering video and audio delivery to boost interestóó
Dr Aidan Burke, Director of Corporate Communication and Public
Relations, University of Southern Queensland
5:15 Wrap-up and end of collaborative forum
Everyone is telling you that they can do it for you! But you know and understand your organisation and its limitations much better than an external consultant or
solution provider. During this one-day interactive forum, attendees will have the opportunity to hear from intranet professionals, on their successes and their failures,
and learn best practice practical solutions.
In both the public and private organisations, intranets are increasingly being used as a corporate communication tool, helping to promote organisational efficiency and
productivity. However, problems persists as many organisations still don’t understand the full capabilities of their intranets, and need to continually make changes to their
intranets in order to progress with rapidly advancing technologies.
Intranet professionals are faced with many challenges during a redesign, including garnering support from senior managers and end users, and developing an information
architecture that is easy to navigate and relevant.
Intranet Change
Real-life case studies of organisations revitalising their intranets

3. POST- FORUM Site Visit
Wednesday, 29 May 2013
POST- FORUM workshop
Wednesday, 29 May 2013
Benefits of site visit
Experience live demonstration host organisation’s Intranet system•
Gain an insight into the look, feel and functionality of Ozone•
Benefit from an interactive course format for an optimum learning•
experience
Explore the areas and applications that are of particular interest to•
Registration: 8.30 am at Oakton
Site Visit starts: 9.00 am
Site Visit ends: 12.00 pm
About the Site Visit:
 The journey of building a social and collaboration intranet
called Ozone
 Live intranet demonstrations of the key features of Ozone
 Information Architecture of Ozone
 Demonstration of the intranet’s mobility
 Lessons learned and ROI to date
.
Facilitators:
Corinna Reeves, Client Manager
Jonathan Whiting, Information Management Consultant
Daniel Pollard, Senior Technical Consultant
Fact file:
Total number of employees: 1145
Number of employees in Intranets division: 1145 employees use the
Intranet (Ozone)
Technology used: SharePoint 2010 with custom web parts
Recent redevelopment project: add on IDT mapping component
Registration: 12.45 pm
Workshop starts: 1.15 pm
Workshop ends: 4.00 pm
About the workshop:
In this workshop we will discuss different scenarios of initiating and rolling out a redesign of your intranet while always keeping the end-user in mind.
Some technical aspects of implementing a redesign will be covered, but a stronger emphasis will be on the organisational aspects involved.
In a group, we will discuss best practices for topics like governance, change management, a new corporate homepage, and using social features around
your new intranet.
How will you keep the end-user’s experience positive on the quality of information and tools available?
The workshop will be practically oriented using many real life examples and scenarios.
A
B
Interactive workshop: Quality before quantity – redesigning your
intranet
Intranet site visit to Oakton: Intranets on the move
About your workshop leader:
Daan Hannessen is a knowledge manager with over 14 years’experience in both engineering and financial sectors, mostly in an
international setting. In his current role as Group Knowledge Manager, within Sinclair Knight Merz (SKM), a global engineering
consultancy, he is the intranet’s business owner, driving collaboration across multiple business units and regions. Throughout his
career, his teams promote the corporate intranet as a springboard for improvements in governance, innovation and collaboration.
He has always been an advocate for customised approaches that fit with the organisation’s culture.

4. Pricing -
circle choice
Whole Event Study Group and Site Visit or
Workshop
A or B
Forum only Site Visit or Workshops
A or B
Standard Pricing qsave $200
$2185 + GST =$2403.50
qsave $100
$1590 + GST = $1749
q$995 + GST = $1094.50 q$695 + GST = $764.50
Early bird
(exp: 19/04/2013)
Not valid with any other offer
qsave $300
$2085 + GST = $2293.50
qsave $200
$1490 + GST = $1639
qsave $50
$945 + GST = $1039.50
qsave $60
$635 + GST = $698.50
Member offer
(exp:19/04/2013)
I am a member of an organisation
supporting this forum Not valid with
any other offer
qsave $400
$1985 + GST = $2183.50
qsave $300
$1390 + GST = $1529
qsave $100
$895 + GST = $984.50
qsave $100
$595 + GST = $654.50
Event venue and accommodation
Preferential rates will be available, once a venue has
been determined.
Sponsorship or Exhibition Opportunities
If you are interested in sponsoring or exhibiting at this event
please contact Ark Group Australia on:
Phone: 1300 550 662
Email:aga@arkgroupasia.com
Intranet Change
28-29 May 2013, Brisbane, Queensland
Delegate Name Job title Email address
1st
2nd
3rd
4th
Bookings can be submitted at any stage prior to the1.
event, subject to availability. A limited allocation is being
held and booking early is therefore recommended. In
the event of the booking not being accepted by Ark
Group Australia the total amount will be refunded.
Payment must be received in full prior to the course.2.
All speakers are correct at the time of printing, but are3.
subject to variation without notice.
If the delegate cancels after the booking has been4.
accepted, the delegate will be liable to the following
cancellation charges:
Cancellations notified over 45 days prior to the eventƒƒ
will not incur a cancellation fee.
In the event of a cancellation being between 45 andƒƒ
30 days prior to the event, a 20% cancellation fee
will be charged.
For cancellations received less than 30 days prior toƒƒ
the event, the full delegate rate must be paid and no
refunds will be available.
All bookings submitted by e-mail, fax, or over the5.
telephone are subject to these booking conditions.
All cancellations must be received in writing.6.
Ark Group Australia will not be held liable for7.
circumstances beyond their control which lead to the
cancellation or variation of the programme.
All bookings, whether Australian or overseas will be8.
charged Australian GST at the prevailing rate at the
time of booking.
Delegates are responsible for their own travel,9.
accommodation and visa requirements.
We occasionally allow reputable companies to mail details of products we feel may be of interest.
If you do not wish to receive this service, please tick this box q
Please note: Payment must be received in full prior to the event to guarantee your place
o Payment enclosed (Cheques should be made payable to Ark Group Australia Pty Ltd)
o Please invoice me
I have read and accepted the booking conditions
Signature
E061
Expiry date
Cardholder’s name
Cardholder’s signature
Booking conditions
o Mastercard o Visa o American Express
Organisation Name
postal address
state postcode
fax phone
put your details here (please print):
Card number
5 ways to book your place AT this event
Phone: +61 1300 550 662 Fax: +61 1300 550 663 Email: aga@arkgroupasia.com
Post: Send the completed registration form to Ark Group Australia Pty Ltd, Main level, 83 Walker Street, North Sydney, NSW 2060
+61 (02) 8913 4000 +61 (02) 8913 4099 Web: www.arkgroupaustralia.com.au
SO-web