Parallel session at European Lean Educator Conference 2017

1. Learning Lean / Lean Learning:
Implementing Lean through a Lean
Ambassadors Network (LeAN)
Dr Tammi Sinha, Claire Lorrain, Jane Avery, &
Dr Cindy Wood,
United Kingdom

2. Our 20 min stand up
Continuous improvement and Lean in Higher Education
Changing landscape of HEI in the UK (REF TEF & KEF)
Continuous Improvement Unit at UoW / Embedding CI and Service
Excellence within an HEI
Foundation of LeAN (Lean Ambassadors Network) 1.0
Workshop development and delivery (Lean foundations, Opportunities
for Improvement, Lets get started, Celebration event) + Review + Key
requisites
Sustainable Development Goals & References

3. Continuous Improvement & Higher Education

4. Changing landscape of HEI in the UK (REF TEF & KEF)
or TReKe
(Teaching, Research and Knowledge Exchange))
Astronaut Samantha,Cristoforetti performs,the Vulcan,salute in,homage,of Leonard,Nimoy

5. SO HOW CAN LEAN PRINCIPLES HELP?

6. Continuous Improvement Unit at UoW / Embedding CI
and Service Excellence within an HEI

7. LeAN DEVELOPMENT & DELIVERY

10. WORKSHOP 2

12. GETTING
STARTED….
• Going to the Gemba
• Design thinking and serious play
• Lean projects
• Mentoring, coaching, embedding
– respect for people, continuous
improvement and the eradication
of waste.

13. Lessons learned
• Communication of the network, workshops and benefits
to participation need to be improved.
• The timings and attention paid to overloading and
overburden (muri and mura) may have had a negative
effect on participation.
• A clearer indication of the commitment expected and
needed to sustain a lean ambassadors network.
• Reinforcement of the opportunity to take a lean online
accredited qualification.
• Clear time table for workshops and expectations for
projects.
• Vocal support from SMT (senior management team)
that this initiative supports university values

14. Next steps….
• Link between UN Sustainable
Development Goals and the beauty and
power of lean principles and practice
• Launch of an RKE Centre for Climate
Change Education and Communication
• How to use lean and systems thinking to
mitigate and adapt for climate change.

16. References
• Cristina, D., & Felicia, S. (2012). Implementing lean in a higher education university. Universitatii Maritime Constanta. Analele,
13(18), 279.
• Thirkell E & Ashman I (2014) Lean towards learning: connecting Lean Thinking and human resource management in UK higher
education The International Journal of Human Resource Management, Vol. 25, No. 21, 2957–2977,
http://dx.doi.org/10.1080/09585192.2014.948901:
• Kaplan, R. S., & Norton, D. P. (1995). Putting the balanced scorecard to work. Performance measurement, management, and
appraisal sourcebook, 66, 17511.
• Holweg M & Rich N, (2004) "Learning to evolve: A review of contemporary lean thinking", International Journal of Operations &
Production Management, Vol. 24 Issue: 10, pp.994-1011
• Thirkell, E., & Ashman, I. (2014). Lean towards learning: connecting Lean Thinking and human resource management in UK higher
education. The International Journal of Human Resource Management, 25(21), 2957-2977.
• Wiegel, V & Brouwer-Hadzialic, L. (2015). Lessons from higher education: adapting lean six sigma to account for structural
differences in application domains. International Journal of Six Sigma and Competitive Advantage, 9(1), 72-85.
• http://unfccc.int/cooperation_and_support/education_and_outreach/education_and_training/items/8958.php
• https://sustainabledevelopment.un.org/sdgs

18. Dankje Wel
Nog Vragen?

19. • Dr Tammi J Sinha
• Senior Lecturer in Project and Operations
Management, Programme Leader MSc
Project Management, Continuous
Improvement Unit Academic Officer:
University of Winchester
• Tammi.Sinha@winchester.ac.uk Linkedin
TammiSinha Twitter @ImprovementCoP
and @tammisinha