The document is an agenda and information for Ark Group's 8th Annual Intranets forum being held in Melbourne, Australia from September 11-12, 2012. The forum will bring together case studies and expert advice on effective intranets. It will include presentations and workshops on topics such as engaging stakeholders, improving documentation, and utilizing intranets for organizational change. Attendees will learn practical strategies for optimizing existing intranet platforms and tools.

1. Ark Group’s 8th Annual Intranets forum brings together case studies and
expert advice on intranets that work, and keep on working
You have your intranet, now let’s make it work
The Everyday Intranet
Mon Tues Wed Thurs Fri Sat Sun
One-day connected forum and post-forum workshops
11-12 September 2012
Rydges, Melbourne
We are fortunate to have
on board presenting for us:
Post-forum workshops
Wednesday, 12th September 2012
(Separately bookable)
WORKSHOP A
Cleaning up your intranet
Facilitated by:
Jonathan Peck, Director, KIJO Consulting
WORKSHOP B
Engaging your intranet stakeholders:
Increase intranet usage without even touching your intranet
Facilitated by:
Andrew Wright, Manager, Worldwide Intranet Challenge
Supported by:: Researched by::

2. Connected Forum – Tuesday, 11 September 2012
The world of intranets is constantly changing. With a plethora of At this forum, you will hear practical case studies from experienced
available tools, platforms and technologies, it seems like every week practitioners who face challenges and limitations just like yours, and
there is a new “must have”. Unfortantely it is too expensive, disruptive have achieved success using what they have.
and impractical to integrate every new idea and to constantly update
the platform. You must ask yourself the hard questions; do we need to The forum offers:
keep updating indefinitely, or do we want to make what we have work,
and get the most out of our existing intranet? • Ask the experts: bring your questions to our panel of industry leaders
• Encouraging collaboration and knowledge sharing with the tools you
Your intranet is a valuable tool for collaboration, communication, already have
document management, recordkeeping and much more. This forum • Creating an intranet that works across international borders
encourages you to look at what you can do with what you already • Tips and tricks to improve the look, feel and functionality of your
have, and will show you how to maximise the capability and functionality intranet
of your existing intranet. Once you have a strong foundation, you can • Improving your intranet document management and recordkeeping
begin to strategically integrate the tools that will add real value to your
organisation, and are worth the investment of your limited time and
resources.
8:30 Registration and refreshments
1.45 Aligning your intranet with organisational goals and business needs
9:00 Chairperson’s opening remarks óó Balancing competing demands and focusing on supporting
key organisational goals
Shefik Bey, Managing Director, UsabilityOne
óó Communicating effectively with key stakeholders on their
intranet needs
9:15 Establishing a strong intranet foundation
óó Delivering useful intranet capability with limited resources
óó Creating an intranet specific to your business needs
Geri Overberg, Knowledge Management Manager,
óó Overcoming the challenges of low budgets and limited
resources Medibank
óó Getting buy-in from senior management on intranet
development initiatives 2:30 Improving document and recordkeeping on your intranet
Tamsin Stanford, Head of Internal Channel Communications, óó Using your intranet as an information management tool
Australia Post óó Integrating and managing online processes, forms and
procedures
10:00 Building a successful intranet across international borders: óó Moving from just document management to recordkeeping
an AMP case study Katrina Marques, Regional Intranet Services Manager,
óó Developing an effective international intranet Brightstar Logistics
óó Managing the technological challenges of an international
intranet
3.15 Afternoon refreshments and networking
óó Encouraging organisational cohesion
óó ersonalising the intranet and managing local and
P
international content 3.45 Utilising your intranet as a tool for cultural change: a dual
perspective from Target Australia and the Department of Primary
Rebecca Makila, Project Manager (Australia); Industry (VIC)
Ben Mabon, Manager, Internal Communications (New Zealand),
AMP (2011 Intranet Design Award Winners) óó ow your intranet can transform your organisation’s internal
H
communications mindset
óó Using other communication tools in conjunction with your
10:45 Morning refreshments and networking intranet to facilitate change
óó How your intranet can tell you whether or not you are
11:15 The everyday intranet: Promoting knowledge sharing and engaging your employees!
collaboration
Ben Fernando, Program Communication Manager, Target Australia
óó Supporting real collaboration on your intranet, and developing
it as a workflow tool Formerly of Department of Primary Industry (VIC)
óó Advancing intranet knowledge sharing capabilities and
practice 4.30 Ask the experts: Panel discussion
óó Looking at your intranet from a knowledge management This panel brings together leading intranet experts to answer your
perspective questions on intranet issues and ideas, sharing their knowledge,
Eng Ung, Web Coordinator, La Trobe University experience and best practices. Delegates will have the
opportunity to submit questions for the expert panel throughout the
day.
12.00 Enhancing what you have; building audiences for your existing
intranet services
Governance and SharePoint Expert: Simon Rawson, Principal,
óó You think you've got great intranet services; why do many Microz Australia
employees rarely use them?
óó How can you encourage employees to visit and use your Business value of the intranet expert: Andrew Wright, Manager,
intranet services more frequently? Worldwide Intranet Challenge
óó Is there such a thing as "killer content" that will double your
usage metrics? Content and quality expert: Lisa Garnsworthy, Director,
óó ork-life balance and adding to the social side of your intranet
W Virtual Ink Australia
óó Case study: Social media and your intranet - 12 months of
Yammer within the organisation Facilitator and user experience expert: Shefik Bey, Managing
Lyndon Sharp, Senior Consultant, Special Projects, Director, UsabilityOne
Board of Studies NSW
5.30 Chairperson’s closing remarks and end of connected forum
12.45 Business networking lunch

3. Post-forum workshops – Wednesday, 12 September 2012
(Separately bookable)
Cleaning up your intranet
A Registration and refreshments: 8.30 am
Workshop time: 9.00am - 12.00 pm
Pre-forum workshops: Wednesday, 26 August 2011
Facilitated by: Jonathan Peck, Director, KIJO Consulting
About the workshop:
So your intranet resembles the spare room in your house. Piles of pdf files have been dumped online with the intention of one day sorting and
categorising them. Portals have become crowded. Material has not been archived that should've been archived. You've begun to forget what
the original layout and taxonomy was meant to achieve. What can you do about it?
In this half day session, Jonathan Peck will use a number of examples to demonstrate how to clean up a site, identify and discard duplicate information
and structure the content you want to keep into a more accessible format. He will examine how to manage content effectively, then go beyond
taxonomy to look specifically at the writing skills required to bring an intranet back to life; covering how to write effective abstracts, metadata, and
headlines for e-newsletter items.
About the workshop:
Jonathan Peck is the Director of KIJO Consulting, a small consulting firm specialising in communication skills and instructional design
in the corporate and government sectors. Jonathan has coached a wide variety of people, from senior policy writers in government
departments to managers and staff at major banks, airline executives and front-line staff at major retailers. He has delivered intranet
and web-writing workshops in Australia and South East Asia since 1993. Jonathan brings a wealth of practical consulting experience to
every workshop.
Engaging your intranet stakeholders: Increase
B intranet usage without even touching your intranet
Registration and refreshments: 12.30 pm
Workshop time: 1.00pm - 4.00pm Note: If possible, please bring a
laptop or iPad to this workshop.
Facilitated by: Andrew Wright, Manager, Worldwide Intranet Challenge There will be some interactive
exercises that will be more fun if
you have a computer with you.
About the workshop:
During this workshop you will discover ways to improve engagement of your intranet by three key stakeholder groups: intranet end users, the authoring
community and senior management. These tips and strategies are based on leading intranets around the world. The workshop will cover the following
topics:
• How to assess the level of intranet engagement
• Use John Kotter’s eight step transformation process to increase intranet uptake
• Create effective intranet adoption and training materials
• Implement a continuous improvement process: capturing and prioritising intranet improvements
• Establish an authoring community
• How to win friends and influence senior management: negotiation and persuasion tips to obtain buy-in from the top
About the workshop:
Andrew Wright runs the Worldwide Intranet Challenge (WIC), a web based intranet benchmarking service. Over 27,000 people from 100
organisations have participated in the WIC. He also manages the two biggest intranet groups on LinkedIn: the Worldwide Intranet
Challenge and Intranet Professionals groups. He is a regular blogger about intranets and is a regular contributor to the popular CMS Wire
website. He has worked on many intranet projects over the last 10 years using a range of tools such as SharePoint, Lotus Notes, Squiz and I
BM Websphere. He has a Masters of Information Systems Engineering from the University of Technology in Sydney (UTS).

4. 5 way s t o b o o k yo u r p l a ce AT t h i s e v e n t
Phone: +61 1300 550 662 Fax: +61 1300 550 663 Email: aga@arkgroupasia.com
+61 (02) 8913 4000 +61 (02) 8913 4099 Web: www.arkgroupaustralia.com.au
Post: Send the completed registration form to Ark Group Australia Pty Ltd, Main level, 83 Walker Street, North Sydney, NSW 2060
The Everyday Intranet AG-WEB
11 - 12 September 2012, Rydges Melbourne
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Delegate Name Job title Email address
1st
2nd
3rd
4th FREE
Event venue and accommodation
Signature
I have read and accepted the booking conditions Preferential rates are available at Rydges Melbourne.
Please note: Payment must be received in full prior to the event to guarantee your place
Please contact the hotel directly to make your reservation,
o Mastercard o Visa o American Express
quoting ‘Ark Group Australia’ as your reference.
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o Please invoice me Melbourne VIC 3000
Booking conditions
1. Bookings can be submitted at any stage prior to the ƒƒ For cancellations received less than 30 days prior to (03) 9662 0511
event, subject to availability. A limited allocation is being the event, the full delegate rate must be paid and no
held and booking early is therefore recommended. In refunds will be available.
the event of the booking not being accepted by Ark 5. All bookings submitted by e-mail, fax, or over the
Group Australia the total amount will be refunded. telephone are subject to these booking conditions.
2. Payment must be received in full prior to the course. 6. All cancellations must be received in writing.
3. All speakers are correct at the time of printing, but are 7. Ark Group Australia will not be held liable for
subject to variation without notice. circumstances beyond their control which lead to the
4. If the delegate cancels after the booking has been cancellation or variation of the programme. Sponsorship or Exhibition Opportunities
accepted, the delegate will be liable to the following 8. All bookings, whether Australian or overseas will be
cancellation charges: charged Australian GST at the prevailing rate at the If you are interested in sponsoring or exhibiting at this event
ƒƒ Cancellations notified over 45 days prior to the event time of booking.
will not incur a cancellation fee. 9. Delegates are responsible for their own travel,
ƒƒ In the event of a cancellation being between 45 and accommodation and visa requirements. please contact Bhuwan Rai
30 days prior to the event, a 20% cancellation fee
will be charged.
Phone: 1300 550 662
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