A one-day comprehensive working module to take you from Concept to Implementation from two of the world leaders in knowledge management Tuesday, 7 March 2017, Melbourne or Thursday, 9 March 2017, Canberra http://www.arkgroupaustralia.com.au/events/the-wheels-of-knowledge-management/

1. www.arkgroupaustralia.com.au @arkgroup
.
MelbourneandCanberraOnly
Dates and Locations of Modules
Tuesday, 7 March 2017, Novotel on Collins, Melbourne, Australia
Thursday, 9 March 2017, Novotel Canberra, Australia
Bill Kaplan,
Founder and Principal Consultant,
Working KnowledgeCSP
The Wheels of
Knowledge Management
Bill has developed the Concept | Strategy
| Practice (CSP) Model for developing a
sustainable KM Strategy and Implementing
Framework. In addition, he co-developed
KMAgile, an agile based approach to
rapidly develop a sustainable knowledge
transfer capability for organizations who
desire to invest significant resources up
frontwhilealsodevelopinganddeliveringa
long term KM Strategy and Implementation
Framework.
A recipient of the 2016 Knowledge
Management Leadership Award, Bill
was recognized as one of the world’s 50
most influential Knowledge Management
professionalsatthe2016GlobalKnowledge
Management Congress and Awards in
Mumbai, India.
Zach Wahl,
CEO,
Enterprise Knowledge (EK)
For the First Time in Australia
A one-day comprehensive working module to take you from
"Concept" to "Implementation" from two of the world leaders
in knowledge management
Zach was recognized as one of the
world’s 50 most influential Knowledge
Management professionals at the 2016
Global Knowledge ManagementCongress
and Awards. Zach has served on the
board of the Washington DC Knowledge
Management Institute and as the
Chairman of the Institute for International
Research (IIR) Enterprise Web, Portals, and
Collaborative Technologies conference.
He also serves as faculty for the Knowledge
Management Institute, providing training
and consulting on taxonomy design and
development.
EK has been recognized by KMWorld as
one of the 50 Companies that Matter in
Knowledge Management.
www.kmaustralia.com @kmaustralia #kmaus
.

2. Combining EA and SOA with BPM strategies
"An organisation must have an idea, a concept, about where it wants to go with
knowledge management, how it’s going to get there, and what it’s going to do
to implement KM in a consistent, sustainable and measurable way to achieve
better operational or business performance . . . that is the promise of knowledge
management.” Bill Kaplan, Founder, Working KnowledgeCSP
"Knowledge and Information Management technologies are pervasive
throughout organisations of all sizes, types, and industries. An inordinate number
of these organisations have struggled to successfully select, design, build, and
maintain these systems." Zach Wahl, CEO, Enterprise Knowledge (EK)
The Wheels of
Knowledge Management
Tuesday, 7 March 2017, Melbourne, Australia & Thursday, 9 March 2017, Canberra, Australia
Melbourne & Canberra Only
Feedback from Bill's Workshop at Knowledge Management Australia 2015
 Great workshop
 Bill is inspirational!
 Thanks Bill, useful & great notes. Well done!!
 The theory was excellent and industry examples on leveraging
 The learning model – peer assists is an excellent idea – social, can be framed as others
helping peers and provides a good entrée into capturing the learning.. This was the
golden nugget for me!
 Loved Everything!
 Step by step help and relevant examples
 Good advice on ‘how to’. Great work!
 So helpful. Would love to implement what I have learned and then check in at the next
conference
 Thanks Bill, useful & great notes!
 Bill you are inspirational, well done!!
 Very informative. It’s a shame we only had 3 hours. Very motivating!
 Practical application of concepts – easily transferrable back into my workspace
 Fantastic session!

3. The CSP Model Workshop is designed to walk with you through the
considerations you will need to understand and the thinking necessary
to develop a KM Strategy and KM Environment (KME) that is a match
for your organisation. Each organisation has a different Business
and Operational Environment (BOE) as well as a unique culture and
workforce dynamic.
As we work through the CSP
Model, you should be reflecting
on your organisation and how to
apply the model in your context.
We will take time in each section for you to do this and to ask questions.
At the completion of the Workshop, you should have a much better
idea about how to approach the development of a KM Strategy and
create a KME that is aligned with your BOE that is also part of the way work gets done.
When KM is part of the business and operational processes of the organisation, it is not
viewed as extra work. This is critical to sustaining the organisation’s investment in KM
and “Creating Value from Your Knowledge.”
There are three sections to the Module:
• Concept: Understanding (1) the future state that you wish to achieve from leveraging
“what you know about what you do” to improve business or operational performance,
and (2) the outcome that you wish to achieve through your investment in Knowledge
Management (KM).
• Strategy: Any KM investment should be grounded in the overall strategic plan of
your organisation. Developing a KM Strategy and codifying this as part of the overall
strategic plan helps to embed KM as an achievable and valued business objective
that is supported by leadership.
• Practice: Identifying and implementing the relevant KM practices, tools, and
techniques that you will embed in your organisation as "part of the way you work" to
consistently capture, adapt, transfer, and reuse the critical and relevant knowledge
needed to drive your strategic outcomes.
8.30am Registration and refreshments
9.00am Introduction and KM Concepts
10.00am KM Strategy Considerations
10.45am Morning refreshments and networking #kmaus
11.00am Implementing Practices and Change Management Considerations
12.00pm Q&A on Practical Application of the CSP Model
.
12.30pm Networking lunch (Please let us know two weeks prior of any dietary
requirements)
day continues on the next page...
Facilitated by: Bill Kaplan, Founder and Principal Consultant, Working KnowledgeCSP
The Wheels of Knowledge Management
Morning

4. This workshop will provide a step-by-step guide, rich with best practices
and real world case studies, to help organisations understand, strategise,
design, and implement Knowledge and Information Management
systems.
Core topics will include:
• Types of Knowledge and Information Systems and their functionality.
• Defining Return on Investment and Developing Business Cases for KM/IM Efforts.
• Engaging Business Users.
• Taxonomy Design and Tagging.
• Agile Methodologies for Design and Development.
• Content Migration and Enhancement.
• System and Content Governance.
• Analytics to Enable Continuous Evolution.
1.30pm Introduction to KM Systems (Functionality, Value, Results)
2.00pm Understanding KMS Needs and Priorities (Benchmarking)
3.00pm Afternoon refreshments and networking #kmaus
2.30pm Foundations of KMS Design (Taxonomy, Content Types, and Workshops)
3.30pm Content Migration, Enhancement, and Governance
4.00pm Measuring Success and Iterative Improvement (Metrics and Analytics)
4.30pm Closing remarks and Q & A
Facilitated by: Zach Wahl, CEO, Enterprise Knowledge (EK)
The Wheels of Knowledge Management
Afternoon

5. Event venue and accommodation
Best available rates are available at
Novotel on Collins
please contact the hotel directly to
make your reservation.
270 Collins Street, Melbourne, VIC
3000
03 96675800
www.novotelmelbourne.com.au
Novotel Canberra
65 Northbourne Ave, ACT 2600
(02)6245 5101
novotelcanberra.com.au
The Wheels of Knowledge Management
Tuesday, 7 March 2017, Melbourne, Australia or Thursday, 9 March 2017, Canberra, Australia
Bookings can be submitted at any stage prior to the1.
event, subject to availability. A limited allocation is being
held and booking early is therefore recommended. In
the event of the booking not being accepted by Ark
Group Australia the total amount will be refunded.
Payment must be received in full prior to the course.2.
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the event, the full delegate rate must be paid and no
refunds will be available.
All bookings submitted by e-mail, fax, or over the5.
telephone are subject to these booking conditions.
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Post: Send the completed registration form to Ark Group Australia Pty Ltd, Unit 2, 69 Carlton Crescent, Summer Hill, NSW 2130
+61 (02) 8913 4000 +61 (02) 8913 4099 Web: www.arkgroupaustralia.com.au
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