The Everyday Intranet


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The Everyday Intranet

  1. 1. Ark Group’s 8th Annual Intranets forum brings together case studies and expert advice on intranets that work, and keep on working You have your intranet, now let’s make it work The Everyday Intranet Mon Tues Wed Thurs Fri Sat Sun One-day connected forum and post-forum workshops 11-12 September 2012 Rydges, Melbourne We are fortunate to have on board presenting for us: Post-forum workshops Wednesday, 12th September 2012 (Separately bookable) WORKSHOP A Cleaning up your intranet Facilitated by: Jonathan Peck, Director, KIJO Consulting WORKSHOP B Engaging your intranet stakeholders: Increase intranet usage without even touching your intranet Facilitated by: Andrew Wright, Manager, Worldwide Intranet ChallengeSupported by:: Researched by::
  2. 2. Connected Forum – Tuesday, 11 September 2012The world of intranets is constantly changing. With a plethora of At this forum, you will hear practical case studies from experiencedavailable tools, platforms and technologies, it seems like every week practitioners who face challenges and limitations just like yours, andthere is a new “must have”. Unfortantely it is too expensive, disruptive have achieved success using what they have.and impractical to integrate every new idea and to constantly updatethe platform. You must ask yourself the hard questions; do we need to The forum offers:keep updating indefinitely, or do we want to make what we have work,and get the most out of our existing intranet? • Ask the experts: bring your questions to our panel of industry leaders • Encouraging collaboration and knowledge sharing with the tools youYour intranet is a valuable tool for collaboration, communication, already havedocument management, recordkeeping and much more. This forum • Creating an intranet that works across international bordersencourages you to look at what you can do with what you already • Tips and tricks to improve the look, feel and functionality of yourhave, and will show you how to maximise the capability and functionality intranetof your existing intranet. Once you have a strong foundation, you can • Improving your intranet document management and recordkeepingbegin to strategically integrate the tools that will add real value to yourorganisation, and are worth the investment of your limited time andresources.8:30 Registration and refreshments 1.45 Aligning your intranet with organisational goals and business needs9:00 Chairperson’s opening remarks óó Balancing competing demands and focusing on supporting key organisational goals Shefik Bey, Managing Director, UsabilityOne óó Communicating effectively with key stakeholders on their intranet needs9:15 Establishing a strong intranet foundation óó Delivering useful intranet capability with limited resources óó Creating an intranet specific to your business needs Geri Overberg, Knowledge Management Manager, óó Overcoming the challenges of low budgets and limited resources Medibank óó Getting buy-in from senior management on intranet development initiatives 2:30 Improving document and recordkeeping on your intranet Tamsin Stanford, Head of Internal Channel Communications, óó Using your intranet as an information management tool Australia Post óó Integrating and managing online processes, forms and procedures10:00 Building a successful intranet across international borders: óó Moving from just document management to recordkeeping an AMP case study Katrina Marques, Regional Intranet Services Manager, óó Developing an effective international intranet Brightstar Logistics óó Managing the technological challenges of an international intranet 3.15 Afternoon refreshments and networking óó Encouraging organisational cohesion óó ersonalising the intranet and managing local and P international content 3.45 Utilising your intranet as a tool for cultural change: a dual perspective from Target Australia and the Department of Primary Rebecca Makila, Project Manager (Australia); Industry (VIC) Ben Mabon, Manager, Internal Communications (New Zealand), AMP (2011 Intranet Design Award Winners) óó ow your intranet can transform your organisation’s internal H communications mindset óó Using other communication tools in conjunction with your10:45 Morning refreshments and networking intranet to facilitate change óó How your intranet can tell you whether or not you are11:15 The everyday intranet: Promoting knowledge sharing and engaging your employees! collaboration Ben Fernando, Program Communication Manager, Target Australia óó Supporting real collaboration on your intranet, and developing it as a workflow tool Formerly of Department of Primary Industry (VIC) óó Advancing intranet knowledge sharing capabilities and practice 4.30 Ask the experts: Panel discussion óó Looking at your intranet from a knowledge management This panel brings together leading intranet experts to answer your perspective questions on intranet issues and ideas, sharing their knowledge, Eng Ung, Web Coordinator, La Trobe University experience and best practices. Delegates will have the opportunity to submit questions for the expert panel throughout the day.12.00 Enhancing what you have; building audiences for your existing intranet services Governance and SharePoint Expert: Simon Rawson, Principal, óó You think youve got great intranet services; why do many Microz Australia employees rarely use them? óó How can you encourage employees to visit and use your Business value of the intranet expert: Andrew Wright, Manager, intranet services more frequently? Worldwide Intranet Challenge óó Is there such a thing as "killer content" that will double your usage metrics? Content and quality expert: Lisa Garnsworthy, Director, óó ork-life balance and adding to the social side of your intranet W Virtual Ink Australia óó Case study: Social media and your intranet - 12 months of Yammer within the organisation Facilitator and user experience expert: Shefik Bey, Managing Lyndon Sharp, Senior Consultant, Special Projects, Director, UsabilityOne Board of Studies NSW 5.30 Chairperson’s closing remarks and end of connected forum12.45 Business networking lunch
  3. 3. Post-forum workshops – Wednesday, 12 September 2012 (Separately bookable) Cleaning up your intranet A Registration and refreshments: 8.30 am Workshop time: 9.00am - 12.00 pm Pre-forum workshops: Wednesday, 26 August 2011 Facilitated by: Jonathan Peck, Director, KIJO ConsultingAbout the workshop:So your intranet resembles the spare room in your house. Piles of pdf files have been dumped online with the intention of one day sorting andcategorising them. Portals have become crowded. Material has not been archived that shouldve been archived. Youve begun to forget whatthe original layout and taxonomy was meant to achieve. What can you do about it?In this half day session, Jonathan Peck will use a number of examples to demonstrate how to clean up a site, identify and discard duplicate informationand structure the content you want to keep into a more accessible format. He will examine how to manage content effectively, then go beyondtaxonomy to look specifically at the writing skills required to bring an intranet back to life; covering how to write effective abstracts, metadata, andheadlines for e-newsletter items. About the workshop: Jonathan Peck is the Director of KIJO Consulting, a small consulting firm specialising in communication skills and instructional design in the corporate and government sectors. Jonathan has coached a wide variety of people, from senior policy writers in government departments to managers and staff at major banks, airline executives and front-line staff at major retailers. He has delivered intranet and web-writing workshops in Australia and South East Asia since 1993. Jonathan brings a wealth of practical consulting experience to every workshop. Engaging your intranet stakeholders: Increase B intranet usage without even touching your intranet Registration and refreshments: 12.30 pm Workshop time: 1.00pm - 4.00pm Note: If possible, please bring a laptop or iPad to this workshop. Facilitated by: Andrew Wright, Manager, Worldwide Intranet Challenge There will be some interactive exercises that will be more fun if you have a computer with you.About the workshop:During this workshop you will discover ways to improve engagement of your intranet by three key stakeholder groups: intranet end users, the authoringcommunity and senior management. These tips and strategies are based on leading intranets around the world. The workshop will cover the followingtopics:• How to assess the level of intranet engagement• Use John Kotter’s eight step transformation process to increase intranet uptake• Create effective intranet adoption and training materials• Implement a continuous improvement process: capturing and prioritising intranet improvements• Establish an authoring community• How to win friends and influence senior management: negotiation and persuasion tips to obtain buy-in from the top About the workshop: Andrew Wright runs the Worldwide Intranet Challenge (WIC), a web based intranet benchmarking service. Over 27,000 people from 100 organisations have participated in the WIC. He also manages the two biggest intranet groups on LinkedIn: the Worldwide Intranet Challenge and Intranet Professionals groups. He is a regular blogger about intranets and is a regular contributor to the popular CMS Wire website. He has worked on many intranet projects over the last 10 years using a range of tools such as SharePoint, Lotus Notes, Squiz and I BM Websphere. He has a Masters of Information Systems Engineering from the University of Technology in Sydney (UTS).
  4. 4. 5 way s t o b o o k yo u r p l a ce AT t h i s e v e n tPhone: +61 1300 550 662 Fax: +61 1300 550 663 Email: +61 (02) 8913 4000 +61 (02) 8913 4099 Web: Send the completed registration form to Ark Group Australia Pty Ltd, Main level, 83 Walker Street, North Sydney, NSW 2060 The Everyday Intranet AG-WEB 11 - 12 September 2012, Rydges Melbourne Early Bird offer put your details here (please print): Book before 13 April 2012 Receive a free Kindle Wi-Fi 6 e-Reader Organisation Name postal address state postcode Early Bird offer fax phone Book before 13 April 2012 Receive a free Kindle Wi-Fi 6 e-Reader Please circle the Post-forum workshop(s) you want to Connected forum + Connected forum + Connected forum workshops attend workshops workshop o A o B only oA oB o Save $300 o o o Save $200 Standard pricing $2585+ GST = $1495 + GST = $695+ GST = $1990 + GST = $2189 $2843.50 $1644.50 $764.50 Early bird (exp: o Save $400 o Save $200 o Save $60 o Save $300 17/08/2012) $2485+ GST = $1295+ GST = $ 635+ GST = $1890+ GST = $2079 Not valid with any other offer $2733.50 $1424.50 $698.50 Member discount o Save $500 o Save $250 o Save $100 o Save $350 (exp: 17/08/2012) $2385 + GST = $1245 + GST = $595 + GST = $1840 + GST = $2024 $2623.50 $1369.50 $654.50 Delegate Name Job title Email address 1st 2nd 3rd 4th FREE Event venue and accommodation Signature I have read and accepted the booking conditions Preferential rates are available at Rydges Melbourne. Please note: Payment must be received in full prior to the event to guarantee your place Please contact the hotel directly to make your reservation, o Mastercard o Visa o American Express quoting ‘Ark Group Australia’ as your reference. Card number Expiry date Cardholder’s name Rydges Melbourne Cardholder’s signature 186 Exhibition Street o Payment enclosed (Cheques should be made payable to Ark Group Australia Pty Ltd) o Please invoice me Melbourne VIC 3000 Booking conditions 1. Bookings can be submitted at any stage prior to the ƒƒ For cancellations received less than 30 days prior to (03) 9662 0511 event, subject to availability. A limited allocation is being the event, the full delegate rate must be paid and no held and booking early is therefore recommended. In refunds will be available. the event of the booking not being accepted by Ark 5. All bookings submitted by e-mail, fax, or over the Group Australia the total amount will be refunded. telephone are subject to these booking conditions. 2. Payment must be received in full prior to the course. 6. All cancellations must be received in writing. 3. All speakers are correct at the time of printing, but are 7. Ark Group Australia will not be held liable for subject to variation without notice. circumstances beyond their control which lead to the 4. If the delegate cancels after the booking has been cancellation or variation of the programme. Sponsorship or Exhibition Opportunities accepted, the delegate will be liable to the following 8. All bookings, whether Australian or overseas will be cancellation charges: charged Australian GST at the prevailing rate at the If you are interested in sponsoring or exhibiting at this event ƒƒ Cancellations notified over 45 days prior to the event time of booking. will not incur a cancellation fee. 9. Delegates are responsible for their own travel, ƒƒ In the event of a cancellation being between 45 and accommodation and visa requirements. please contact Bhuwan Rai 30 days prior to the event, a 20% cancellation fee will be charged. Phone: 1300 550 662 We occasionally allow reputable companies to mail details of products we feel may be of interest. If you do not wish to receive this service, please tick this box q E025