slides from Nicola's session

1. The UK’s European university
Using Coaching Skills in 1:1 Interactions
Nicola Urquhart, The University of Kent
Careers Adviser and Co-Active Coach

2. My Background
• 1988-1998 Finance
• 1998-2002 BA (Hons) English
• 2002-2003 QCG Qualification in Career
Guidance
• 2004-2005 SQV in Advice and Guidance
• 2005-2006 MSc in Career Guidance
• 2008 Certificate in Supervision
Studies
• 2018 CTI Core Curriculum
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3. What is coaching ?
• “Coaching is unlocking a person’s potential to
maximize their own potential. It is helping them
to learn rather than teaching them.” (Whitmore,
1992)
• “Coaching – the art of facilitating the
performance and development of another – a
facilitation approach” (Downey, 1999)
• “Helping people to become the best version of
themselves.”
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4. Co-Active Model
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5. GROW MODEL
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6. How coaching techniques have helped me
• Understand the complexity of what I do
• More confidence in one to ones
• Less anxiety to ‘sort it’
• Improved feedback from students
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7. Importance of Values
You are fulfilled when we are true to yourself
Live in alignment with your values
Finding your element
• Peak Experience
• Visioning
• Magic Wand
• What do you rescue?
• What is your favourite film?
• What makes you happy?
• Who are your role models?
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8. Coaching Tools
• Accountability
• Acknowledgment
• Articulate what’s going
On
• Asking Permission
• Bottom-lining
• Challenging
• Championing
• Dancing in the moment
• Holding the clients
agenda
• Holding the focus
• Inquiry
• Intrude
• Intuition (Blurting)
• Metaphor
• Listening
• Meta-view
• Powerful questions
• Reframing
• Requesting
• Taking charge
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9. Accountability
• Accountability is having your clients account
for furthering their vision or commitment to act,
and for the results of the intended action.
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10. Acknowledgment
• Acknowledgement address the self and whom
the client had to be in order to accomplish
whatever action he or she took or awareness
he or she achieved.
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11. Articulate What’s Going on
• Articulating to the client what you see them
doing, what you’re hearing, or what you are
sensing as you listen at Level 2 and 3.
Sometimes, it’s powerful to simply articulate a
client’s words back to them so that they can
really hear themselves.
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12. Asking Permission
• Enables the client to grant the coaching
relationship access to unusually intimate or
sometimes impolite area of focus.
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13. Bottom lining
• Brevity and succinctness on both the part of the
coach and the client. Helping the client to get to
the essence of their communication.
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14. Challenging
• Challenging is requesting that clients stretch
way beyond their self imposed limits and
shakes up the way they see themselves.
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15. Championing
• Standing up for clients when they doubt or
question their abilities.
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16. Dance in this Moment
• Being completely present with the client and
working with what arises in the moment rather
than from a fixed and rigid plan.
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17. Hold the Client’s Agenda
• When holding the client’s agenda the coach,
lets go of their own opinions, judgements
answers and possible solutions in support of
facilitating the client’s fulfilment, balance and
process.
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18. Holding the Focus
• Once the client has determined a direction or
course of action, the coaches job is to help the
client stay on track and true to that course.
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19. Inquiry
• A powerful question intended to be considered
over a period of time, to deepen the client’s
learning and provoke further reflection.
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20. Intrude
• On occasion the coach may need to intrude, to
interrupt or wake up a client who is going on
and on, who is kidding himself or herself, or
who has lost connection with what they truly
want.
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21. Intuition (Blurting)
• Intuiting is the process of accessing and
trusting one’s inner knowing.
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22. Metaphor
• Metaphors are used to illustrate a point and
paint a verbal picture for the client.
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23. Meta-view
• Meta-view is the big picture or extended
perspective.
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24. Powerful Questions
• A powerful questions is an open ended
question that evokes, clarity, action, insight or
commitment. A powerful question forwards the
client’s learning and/or deepens the learning.
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25. Example of Powerful Questions
• What do you want?
• What does success look like?
• What’s holding you back?
• What about this is important to you?
• What else?
• What matters here?
• What drains you?
• How will you do that ?
• What will you do?
• What’s here now?
• When will you do it?
• How will you do it?
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26. Reframing
• Reframing involves providing a client with
another perspective.
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27. Requesting
• The request is based on the clients agenda, it
is designed to forward the client’s action, The
request includes a specific action, conditions of
satisfaction, and a date by which it will be done.
A request generally begins with the words, “Will
you …..” There are three possible responses to
a request: Yes, No, Counter-offer.
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28. Taking Charge
• The coach chooses and directs the path of the
coaching in service of the client’s agenda.
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29. Practical application
• Choose one of the 19 skills and discuss how it
could help you in your one to one interactions
with students or colleagues.
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30. Further Resources
• www.prospects.ac.uk/job-profiles/life-coach
• https://coactive.com/training/coach-training/
• n.j.urquhart@kent.ac.uk
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31. THE UK’S
EUROPEAN
UNIVERSITY
www.kent.ac.uk