Improving Performance Through Business Process Management


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In this brief introduction, we set out 10 steps to building a bridge from process purpose to assessing the adequacy of process performance.The brevity limits us to a discussion of what we need to do - the matter of how will be addressed on other occasion

Read the full story below:
Ten questions to understand Process Performance
Written by: Robert Lamb, Associate, Imre Hegedus Consulting; Lean Six Sigma Facilitator, AGSM Executive Programs; Director and Principal consultant, Process Management International (Australia)

Robert Lamb will be featuring at the annual event:
Improving Performance Through Business Process Management
Maximise, strategise and save through case studies, theories and vision
One-day connected forum and two post-forum workshops

Expert panel of speakers:
Imre Hegedus Consulting
The University of Queensland
Metcash Trading Limited
The Emotional Economy at Work
Department of Agriculture, Fisheries and Forestry
Deutsche Bank (Philippines)
IAIDQ AsiaPacific
Join BPM Asia Pacific on LinkedIn
This group serves as a networking platform for those working with business processes. Please use this group to collaborate, share stories, ask advice and keep in touch!

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Improving Performance Through Business Process Management

  1. 1. 6th Annual Business Process Management Forum 16 - 17 October 2012 One-day connected forum and two post-forum workshops Melbourne Improving Performance through Business Process Management Maximise, strategise and save through case studies, theories and vision (Separately bookable) POST FORUM WORKSHOPS CONNECTED FORUM Wednesday, 17 October 2012 Tuesday, 16 October 2012 Imre Hegedus Consulting WORKSHOP A The University of Queensland Improving performance: practices and perspectives on process and systems Metcash Trading Limited Facilitated by: Imre Hegedus, Managing Director, CSIRO Imre Hegedus Consulting; Director, BPM Link ANZ WORKSHOP B The Emotional Economy at Work Measuring process performance and interpreting variation DAFF Facilitated by:Robert Lamb, Associate, Imre Hegedus Consulting; Lean Six Sigma Facilitator, AGSM Executive Programs; Director and Deutsche Bank (Philippines) Principal consultant, Process Management International IAIDQ Asia Pacific BPM LInk SUPPORTED BY:
  2. 2. Connected Forum – Wednesday, 16 October 2012Business Process Management (BPM) is about improving a particular This interactive forum is for all professionals working to improve businessbusiness process and making it as efficient as possible to reduce any processes and overcome challenges associated with it. There willunnecessary re-work. A robust BPM within the organisation promotes be opportunities to hear practical case studies and network withefficiency and effectiveness by optimising value-adding activities and professionals who have achieved BPM success, to help you tackleeliminating stagnant ones. It provides a platform for continuous process challenges such as:improvement and excellence ensuring that the organisation is at theforefront of market innovation, creating a sustainable competitive • Gaining senior management buy-in and demonstrating business valueadvantage. • Breaking down the barriers of successful BPM implementation • Dealing with change resistors and getting supportBPM practitioners across all departments face the ongoing challenges • Effectively aligning BPM methodologies with business objectivesof educating senior management of the value and benefits of BPM andsuccessfully managing the change in business processes to achieveeffective results.8:30 Registration and refreshments 1:15 BPM and managing change within the organisation: Optimising BPM through effective change management9:00 Chairperson’s opening remarks óó Creating the best environment for BPM through effective key sponsorship, project management and change management Imre Hegedus, Managing Director, Imre Hegedus strategies Consulting; Director, BPM Link óó Building effective communication strategies for BPM success as part of the change strategy9:15 Opening Keynote presentation: Breaking down the silo mentality to óó Identifying and managing key stakeholders (advocates and promote enterprise-wide BPM adversaries) for successful change óó Effective visualisation insights for process professionals óó Maintaining stakeholder support and acceptance post- óó Communicating the value of BPM to different department implementation executives Simon Lynch, Executive Manager, HR & Organisational óó Enterprise Architecture (EA) as an organising construct Development; Robert Holland, Manager, Project Improvement and Change, CSIRO Imre Hegedus, Managing Director, Imre Hegedus Consulting; Director, BPM Link 2:00 Understanding the role of BPM for managing regulatory compliance óó Aligning business processes with compliance obligations9:45 Best practice models for creating a BPM Centre of Excellence óó Overcoming the evident disconnect between business and óó Best practice framework for creating a BPM Centre of compliance functions Excellence óó How shared understanding can promote synergy between the óó Change management functional hierarchy and the four pillars two functions of BPM (people, process, governance and technology) Shazia Sadiq, Associate Professor, School of Information óó Assessing the success factors as well as some of the more Technology and Electrical Engineering, The University of common pitfalls to avoid Queensland; Director Communications, IAIDQ Asia Pacific Theodore Panagacos, Senior Manager, Business Architecture team, ANZ 2:45 Afternoon refreshments and networking10:30 Morning refreshments and networking 3.15 Practical application of process model in DAFF11:00 Successfully aligning Agile, Lean, Six-Sigma methodologies: óó Examining the Enterprise-Wide Business Model International case study óó Analysing and improving processes óó Examining the multiple methods or frameworks available to óó Improving process efficiency and managing change steer change practitioners towards meeting their business Chris Miller, Director, Process Improvement, objectives Department of Agriculture, Fisheries and Forestry óó Managing conflict of methodologies and implementation process for best result 4.00 It Is Time We Reframed Our BPM Lens from Diagnosing óó Reviewing the experience gained in a large BPM & Eradicating Waste to Discovering & Extending Strengths implementation and discussing how the key methodologies - process engineering, organisational development, Lean, óó Engaging people on the BPM Journey six-sigma and agile software development techniques can co- óó The emergence of strengths based management (SBM) - what exist and compliment each other can we learn from SBM in our efforts to engage people in BPM? David Bell, uPraxis Global Limited, former Head of BPM Technology óó Mapping what works in our processes and organisation systems, at Deutsche Bank (Philippines) not what is broken or wasteful óó The story of Big Mountain Shire 11:45 Making BPM relevant and incorporating it in to the fabric of the Jeremy Scrivens, Director, The Emotional Economy at work organisation: a Metcash Trading Limited case óó Understanding what’s relevant and why – the importance of 4.45 Concluding interactive discussion and closing remarks ‘Values’ óó eflecting on what you’ve learnt during the forum R óó Connecting what you do and how you do it, to why you do it, óó Discussing and summarising the best practices in BPM what you value, and how you measure it óó Sharing practical take-away tips and tools to apply in your own óó Effective ways to model and capture what’s relevant that the organisation foundation for value creation Facilitated by: Imre Hegedus, Managing Director, Imre Hegedus óó Value-adding BPM - moving beyond process definition and Consulting; Director, BPM Link documentation Russell Parker, Enterprise Solutions Manager, Metcash Trading Limited 5:15 End of Forum Business value of the intranet expert: Andrew Wright, Manager,12.30 Business networking lunch
  3. 3. Post-forum workshops – Thursday, 17 October 2012 (Separately bookable) Improving performance: practices and A perspectives on process and systems Registration and refreshments: 9.00 am Workshop time: 9.30am - 12.30 pm Facilitated by: Imre Hegedus, Managing Director, Imre Hegedus Consulting; Director, BPM Link About the workshop: This workshop complements the new Ark Group Industry Report "Improving Performance - Managing the Enterprise as a Dynamic System" published in July 2012. Taking a systems thinking (process) approach to visualising, managing, and improving an organisation is a significant undertaking and many of todays process professionals (BPM and PI) are not aware of the complex foundations upon which todays process improvement and management practices are based. This workshop will provide an engaging overview of some select concepts and methods including: • Introduction to Visualisation - concepts and implications • Systems theory - principles and their application to BPM • Pre-forum workshops: Wednesday, 26 August 2011 How the Enterprise Maturity Cycle influences change interventions - improvement, management and transformation • BPM, BPI, and Enterprise Architecture • How cultural perspectives impact upon BPM and change initiatives The workshop will be highly interactive and engaging providing new and innovative content and building upon foundational improvement principles in insightful ways. For those who have a role in change management, process management, process improvement, and enterprise architecture.About the workshop leader: Imre is an internationally recognised process professional; he is passionate about improving business performance. He has assisted some of Australasia’s largest companies including Toyota, Australia Post, Telecom NZ, BHP Billiton, Fonterra, and University of Sydney in their process endeavours, has led the development of a number of Australian and international quality/process forums and is the founder and convenor of BPM Link – Australia’s largest network of process and change management professionals. Fifteen years of corporate experience as a Business Process Management (BPM) practitioner and senior executive has seen Imre successfully influenceat the most senior organisational levels on the case for process focused transformational change.Imre has authored two industry reports: ‘Improving Performance - Managing the Enterprise as a Dynamic System’ (2012) and ‘Business Process Man-agement- Insights and Practices for Sustained Transformation’ (2008) Measuring process performance and interpreting variation B Registration: 1.00pm Workshop time: 1.30pm - 4.30pm Facilitated by: Robert Lamb, Associate, Imre Hegedus Consulting; Lean Six Sigma Facilitator, AGSM Executive Programs; Director and Principal Consultant, Process Management International (Australia) About the workshop: BPM is set out to synthesise ideas from IT development, process improvement, and change management. However, many BPM practitioners have had limited exposure to process improvement thinking and methodologies. In this workshop, Robert will discuss topics including: • Building the chain from process to data analysis • Exploring what and how to measure • Effectively interpreting the variations This workshop is highly interactive and will include case studies and participative exercises including Dr Deming’s famous "the red beads experiment".About the workshop: Robert is an independent consultant and management trainer, primarily using a Deming based process improvement approach that has evolved over time to cover various related fields including quality management, TQM, systems thinking, six sigma, Lean, and Business Performance Management. Robert is a co-author of the ArkGroup Industry Report "Improving Performance - Managing the enterprise as a dynamic system".
  4. 4. 5 way s t o b o o k yo u r p l a c e AT t h i s e v e n tPhone: +61 1300 550 662 Fax: +61 1300 550 663 Email: +61 (02) 8913 4000 +61 (02) 8913 4099 Web: Send the completed registration form to Ark Group Australia Pty Ltd, Main level, 83 Walker Street, North Sydney, NSW 2060 Business Process Management AG-WEB 16 - 17 October 2012, Melbourne Early Bird offer put your details here (please print): Book before 13 April 2012 Receive a free Kindle Wi-Fi 6 e-Reader Organisation Name postal address state postcode Early Bird offer fax phone Book before 13 April 2012 Receive a free Kindle Wi-Fi 6 e-Reader Please circle the Post-forum workshop(s) you want to Connected forum + Connected forum + Connected forum workshops attend workshops workshop o A o B only oA oB o Save $300 o o o Save $200 Standard pricing $2785+ GST = $1695 + GST = $695+ GST = $2190 + GST = $2409 $3063.50 $1864.50 $764.50 Early bird (exp: o Save $400 o Save $200 o Save $60 o Save $300 17/09/2012) $2685+ GST = $1495+ GST = $ 635+ GST = $2090+ GST = $2299 Not valid with any other offer $2953.50 $1644.50 $698.50 Member discount o Save $500 o Save $250 o Save $100 o Save $350 (exp: 17/09/2012) $2585 + GST = $1445 + GST = $595 + GST = $2040 + GST = $2244 $2843.50 $1589.50 $654.50 Delegate Name Job title Email address 1st 2nd 3rd 4th FREE Signature I have read and accepted the booking conditions Please note: Payment must be received in full prior to the event to guarantee your place o Mastercard o Visa o American Express Card number Expiry date Cardholder’s name Sponsorship or Exhibition Opportunities Cardholder’s signature If you are interested in sponsoring or exhibiting at this event o Payment enclosed (Cheques should be made payable to Ark Group Australia Pty Ltd) please contact Bhuwan Rai o Please invoice me Phone: 1300 550 662 Booking conditions 1. Bookings can be submitted at any stage prior to the ƒƒ For cancellations received less than 30 days prior to event, subject to availability. A limited allocation is being the event, the full delegate rate must be paid and no held and booking early is therefore recommended. In refunds will be available. the event of the booking not being accepted by Ark 5. All bookings submitted by e-mail, fax, or over the Group Australia the total amount will be refunded. telephone are subject to these booking conditions. 2. Payment must be received in full prior to the course. 6. All cancellations must be received in writing. 3. All speakers are correct at the time of printing, but are 7. Ark Group Australia will not be held liable for subject to variation without notice. circumstances beyond their control which lead to the 4. If the delegate cancels after the booking has been cancellation or variation of the programme. accepted, the delegate will be liable to the following 8. All bookings, whether Australian or overseas will be cancellation charges: charged Australian GST at the prevailing rate at the ƒƒ Cancellations notified over 45 days prior to the event time of booking. will not incur a cancellation fee. 9. Delegates are responsible for their own travel, ƒƒ In the event of a cancellation being between 45 and accommodation and visa requirements. 30 days prior to the event, a 20% cancellation fee will be charged. We occasionally allow reputable companies to mail details of products we feel may be of interest. If you do not wish to receive this service, please tick this box q E028