This document summarizes Opteon Property Group's first experience with crowd sourcing ideas for innovation. The crowd sourcing initiative generated over 50 ideas with over 900 votes and 500 comments from 401 participants. While there were some challenges around gaming the system and generating workable ideas, over 20 ideas were identified for further development. The document outlines lessons learned around leadership, managing participation and collaboration, and ensuring delivery capabilities match the speed of idea generation. It concludes by asking what next steps Opteon should take with innovation.

1. © Copyright Opteon Property Group Pty. Ltd. All Rights Reserved.
The ‘Pinnacle’ Story
An Innovation Program
Wednesday, 9 May 2018

2. Industry leader, expert & advocate
About Us

3. We are market leaders in valuation &
property advisory services.
Our Network 800+
Employees
500+
Valuers & Property Advisors
Significant Coverage
Significant geographic postcode
coverage in Australia.
65+
Office Locations

4. Commercial Residential Agribusiness Plant & Equipment
Advisory Government Services Tax Depreciation Quantity Surveying Technology
Our Offerings

5. Our Technology
RICS Technology
Innovation Team
of the Year, 2017

6. Goals
Sustainable EPS Growth
Revenue Targets
Great Place to Work
Growth Company
Values Safe | | Positive | Inclusive
Strategy
Enablers Trusted
Partners
One Team
Great
People
DiversificationOrganic
International
Solutions
Mindset
Technology
Platforms & Data
To become a
leading international
provider of diversified
property solutions
to deliver value to our
stakeholders
Innovative

7. 2017 Conference - Thinking Differently.
Reason for change…
Delivering The Vision

8. Our First Crowd
Sourcing Experience

9. Increase our Innovation
management maturity & drive a
culture of innovative thinking to
deliver value to Opteon & its
customers.
Goals

10. Customer Driven
No Failure Approach
Data Enabled
Principles
Results Focused
Implement & Iterate
Supportive & Committed

11. Our Definition

12. Partnering in Innovation

14. Leadership & Commitment…

15. “How can we
improve the client
experience to lead
our industry?”
The Challenge

16. 25% Engagement
53 Ideas
965 Votes
556 Comments
5972 Views
401 Site Visitors 20+ workable ideas
in the pipeline for development
Results

17. Unexpected challenges
• ‘Gaming’ the system – pockets of
interest voting for each others
initiative
– Ensure broad participation
– Moderators to address
• Personal hobby horses with a
tenuous link to the challenge
– Articulate what value means
– Transparent process and hurdles for
progression
– Respond quickly – decisions based on
data

18. Other Challenges
• Delivery Speed
• Idea generation is fast,
delivery capability needs to
operate as same pace
• NWOW required
• Slow start and/or waning
interest
• Committed team and effort
• Executive leadership, no
ego
• Training sessions
• Reward action, not just
outcomes
• ‘Poke’ the team
• Pipeline of 20+ ideas on
top of a big list in
progress
• Prioritisation problem,
commit to execution
• Assessing the benefit
• Too deep = disengaging,
too shallow = no value
• Ownership of delivery
• Easy to develop idea,
harder to implement
• Presentations to Executive

19. Strategy & Leadership
• Leaders must lead
• No place for ego
Expect the
Unexpected
• Respond quickly
• Respect the crowd
• Clear & transparent
assessment/hurdles
Champions
• Broad selection
• Give them capacity
• Maintain momentum
Crowd
• Your crowd is good, an
external crowd is better
• Trust the outcome
Participation &
Collaboration
• Training, support &
communications
• Simple tools
Celebrate &
Reward
• Contribution
not just
outcomes
• Tangible
Delivery &
Outcomes
• Match delivery
capacity
• Maintain
momentum
What we have learnt?

20. What next
for Opteon
& Innovation?

21. Thank you
david.rose@opteonsolutions.com