CMO Heather Newman of Content Panda presentation at SharePoint Saturday Sacramento speaking on end user adoption checklists. SharePoint & Office 365 @heddanewman

1. Presented by:
Heather Newman CMO Content Panda
The Road to Awesome
SharePoint Adoption
in Your Organization

2. SharePint
The Fun is
Not Over

3. Thank you #SPSAC
sponsors!

4. Tweet this Talk @heddanewman @contentpanda @SPSNashville#SPSNashville@heddanewman

5. IT Unity Women in Tech Community
Calling all women in technology to share your
stores and be heard on our community site. Easy
to sign up all you need to do is write and submit.
http://www.itunity.com/community/women-in-technology

6. ImproveIT! Book - Essays on SharePoint
Analytics & Adoption
The paperback and Kindle
editions are available on Amazon.
The free eBook is available here:
http://www.improveit.how

7. WWF is the primary international
conservation organization protecting
pandas and their habitat. It is estimated
that 1,600 pandas remain in the wild.
Drawing: Adopt a Giant Panda
through the World Wildlife Fund
We love helping our attendees
and fans adopt giant pandas from the
WWF.
If you would like to hear more
about WIT, write WIT on the
back of your card.

8. Walk Away With
References
Reminders
Rock and Roll

10. Industry Watch Results
A failure of senior management to
endorse and enforce SharePoint
was the biggest reason for lack of
success, followed by inadequate
user training and a general lack of
planning.
Nearly two-thirds of SharePoint
installations are somewhat stalled
in their adoption and progress.

11. “Adoption”
The act of taking something on
as your own. Adoption usually
refers to the legal process of
becoming a non-biological
parent, but it also refers to the
act of embracing ideas, habits,
supporting great panda or
taking home free kittens.

12. To give power to; to
promote the self-
actualization or
influence of; helping
someone feel strong,
unstoppable, in control
of their destiny.
“Empower”

13. @heddanewman contentpanda.com
DiscoverSharepoint.com
Is the Fast Track Program - http://fasttrack.office.com/

14. Adoption Campaigns
Vision
Objectives/Goals
Executive Sponsors
Champions
Theme
Communication Vehicles
Roll Out
Gamification
Metrics
@heddanewman contentpanda.com

15. Outline Your Vision
It’s All About Value
Why SharePoint?
What is your vision?

16. Get Sponsored
“Before you roll out SharePoint…”
@heddanewman contentpanda.com
Executive Support

17. “Use Case” Driven
Look to the Business
Sales and Marketing
R&D, Production and
Operations
Finance and Accounting
Information Technology
HR and Internal
Communications
Legal & Compliance

18. Release
Functionality
in Phases
Exposed Active Directory data
in SharePoint search
Slight user interface
customization to out of box
search
Executive communication to
entire org
Case Study: Business Use Case
Focused
Results: Company wide
adoption of SharePoint

19. Champions Rock
Your Project
Top down and bottom up –
gotta have both
The most excited
The biggest critic
@heddanewman contentpanda.com

20. Bill of materials
Executive
announcements
Who is your target
audience
Develop Your
communication plan
@heddanewman contentpanda.com

21. What’s in your
Training Toolbox?

22. Look to Training
Partners
@heddanewman contentpanda.com

23. Expert Opinions &
Guidance
There is great information out
in the world that exists through
sites like IT Unity.com and
Microsoft MVP or influencers
websites. They have been
working on user adoption a
long time and their best
practices are excellent.
@heddanewman contentpanda.com

24. Documentation
FAQ or How-to portal
complete with guides and
videos
Checklists
Knowledge Base
Books
@heddanewman contentpanda.com

25. Implement a
Support Plan

26. Video Services
Training & Support - Now

27. Make it fun (buck the
company culture)
Use an online scavenger hunt
as a fun way to encourage
usage
Provide recognition for
content contribution or
usage
Scale & parameters are key
Gamification
@heddanewman contentpanda.com

28. Measure Success
and Expand
Broaden Engagement
Create Surveys
Listen to Issues and Pivot on
Them
@heddanewman contentpanda.com

29. The ultimate training, support
and user adoption app
Schedule a demo todaywww.contentpanda.com

30. Q&A

31. Thank you for your time!
Heather Newman
CMO, Content Panda
Heather.newman@contentpanda.com
206.234.4337 @heddanewman

32. Resources
Fast Track (the old DiscoverSharePoint.com): http://fasttrack.office.com/drive-adoption
AIIM Industry Watch Feb 2015: http://info.aiim.org/digital-landfill/sharepoint-lover-partner-
skeptic-20-data-points-you-need-to-know
Microsoft Empower Video:
http://www.microsoft.com/enus/empowering/#~pdJgC8ImFyMcQZ
Combined Knowledge: http://www.combined-knowledge.com/
Two Great Yammer Communities: Https://yammer.com/itpronetwork &
Https://yammer.com/spyam
Heather’s Marketing Blog: www.creativemaven.com