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Heather Newman, CMO & Co-Founder
Content Panda
@heddanewman
GOLDBRONZE/
PRIZES
SILVER
Drive on the Fast Track to SharePoint
and Office 365 End User Adoption
Heather Newman, CMO, Content Panda
Tweet this Talk @heddanewman @contentpanda @SPSNashville
#SPSNashville
@heddanewman
Heather Newman
IMPROVEIT! BOOK - ESSAYS ON SHAREPOINT
ANALYTICS & ADOPTION
The paperback and Kindle
editions are available on Amazon.
The...
IT Unity Women in Tech #IStandByYou
Calling all women in
technology to share your
stores and be heard on the
IT Unity Wome...
Adopt a Panda
Enter to win a
World Wildlife Fund
Adopt a Panda Kit
(Value $55 USD)
Soft plush version of your adopted anim...
Knowledge of Fast Track Program
End User Adoption Checklist
Resources
No Adoption = No Value
Walk Away With
Technology
Acceptance
Model
Perceived Usefulness
The degree to which a person
believes that using a
particular system woul...
Focus on the “Why”
Not on the “What”
Software is used
and consumed by humans
Innovators
Early Adopters
Early Majority
Late Majority
Laggards
Adoption Campaign Checklist
 Define Your Vision
 Choose Executive Sponsors
 Define Key Stakeholders
 Define Use Cases/...
http://fasttrack.microsoft.com/office
End user adoption and governance has not changed in 15 years for
SharePoint or Offic...
Fast Track Resources
Focus on new and updated functionality*
Covers what’s coming in the near-term, and some
longer-term
Offers high-level deta...
 Define Your Vision
 Choose Executive Sponsors
 Define Use Cases
Outline Your Vision
It’s All About Value
Why SharePoint?
What is your vision?
Serves as a role model
Articulate value proposition
Issue future company-wide
announcements and updates
Executive Support
“Use Case” Driven
Look to the Business
Sales and Marketing
R&D, Production and
Operations
Finance and Accounting
Informati...
 Gather Your Champions/Key Stake Holders
 Adoption Communication Plan
 Release in Phases
Champions Rock
Your Project
Top down and bottom up –
gotta have both
The most excited
The biggest critic
Bill of materials
Executive
announcements
Who is your target
audience
Develop Your
communication plan
Release in
Phases
One division at a time
Don’t boil the ocean
One workload
 End User Training
 Look to Experts
End User Training
In-person
In-context
Expert Opinions &
Guidance
There is great information out in the
world that exists through sites like IT
Unity.com and Mic...
 Make it Fun - Gamification
 Measure, Share, Iterate
Make it fun (buck the
company culture)
Use an online scavenger hunt
as a fun way to encourage
usage
Provide recognition fo...
Measure Share
Success and Iterate
Broaden Engagement
Create Surveys
Listen to Issues and Pivot on
Them
Leverage
Leverage
Leverage
http://fasttrack.microsoft.com/office
Q&A
Heather Newman
Heather.newman@contentpanda.com
Blog: www.creativemaven.com/blog
Twitter & Instagram: @heddanewman
Busi...
Thank you!
Toronto Enterprise Collaboration User Group
Change Management, Governance, SharePoint, Office 365, Yammer,
Powe...
Drive On the Fast Track to SharePoint End User Adoption - SPS Toronto 2016
Drive On the Fast Track to SharePoint End User Adoption - SPS Toronto 2016
Drive On the Fast Track to SharePoint End User Adoption - SPS Toronto 2016
Drive On the Fast Track to SharePoint End User Adoption - SPS Toronto 2016
Drive On the Fast Track to SharePoint End User Adoption - SPS Toronto 2016
Drive On the Fast Track to SharePoint End User Adoption - SPS Toronto 2016
Drive On the Fast Track to SharePoint End User Adoption - SPS Toronto 2016
Drive On the Fast Track to SharePoint End User Adoption - SPS Toronto 2016
Drive On the Fast Track to SharePoint End User Adoption - SPS Toronto 2016
Drive On the Fast Track to SharePoint End User Adoption - SPS Toronto 2016
Drive On the Fast Track to SharePoint End User Adoption - SPS Toronto 2016
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Drive On the Fast Track to SharePoint End User Adoption - SPS Toronto 2016

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Slides from Heather Newman's presentation at SharePoint Saturday Toronto 2016

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Drive On the Fast Track to SharePoint End User Adoption - SPS Toronto 2016

  1. 1. Heather Newman, CMO & Co-Founder Content Panda @heddanewman
  2. 2. GOLDBRONZE/ PRIZES SILVER
  3. 3. Drive on the Fast Track to SharePoint and Office 365 End User Adoption Heather Newman, CMO, Content Panda
  4. 4. Tweet this Talk @heddanewman @contentpanda @SPSNashville #SPSNashville @heddanewman Heather Newman
  5. 5. IMPROVEIT! BOOK - ESSAYS ON SHAREPOINT ANALYTICS & ADOPTION The paperback and Kindle editions are available on Amazon. The free eBook is available here: http://www.improveit.how PhotocreditBingImages
  6. 6. IT Unity Women in Tech #IStandByYou Calling all women in technology to share your stores and be heard on the IT Unity Women in Technology community site. #I Stand By You Campaign launched - June 2016 http://www.itunity.com/community/women-in-technology
  7. 7. Adopt a Panda Enter to win a World Wildlife Fund Adopt a Panda Kit (Value $55 USD) Soft plush version of your adopted animal 5" x 7" formal adoption certificate 5" x 7" full-color photo of your species Species spotlight card, full of fascinating information about the animal Shipped to you post-event
  8. 8. Knowledge of Fast Track Program End User Adoption Checklist Resources No Adoption = No Value Walk Away With
  9. 9. Technology Acceptance Model Perceived Usefulness The degree to which a person believes that using a particular system would enhance his or her performance Perceived Ease of Use The degree to which a person believes that using a particular system would be free from effort
  10. 10. Focus on the “Why” Not on the “What”
  11. 11. Software is used and consumed by humans
  12. 12. Innovators Early Adopters Early Majority Late Majority Laggards
  13. 13. Adoption Campaign Checklist  Define Your Vision  Choose Executive Sponsors  Define Key Stakeholders  Define Use Cases/Business Scenarios  Gather Your Champions  Release in Phases  Adoption Communication Plan  End User Training  Look to Experts  Make it Fun - Gamification  Measure, Share, Iterate
  14. 14. http://fasttrack.microsoft.com/office End user adoption and governance has not changed in 15 years for SharePoint or Office 365 People just don’t take the time to do it, because its not easy.
  15. 15. Fast Track Resources
  16. 16. Focus on new and updated functionality* Covers what’s coming in the near-term, and some longer-term Offers high-level details, including name, description, status Not a comprehensive view of all change
  17. 17.  Define Your Vision  Choose Executive Sponsors  Define Use Cases
  18. 18. Outline Your Vision It’s All About Value Why SharePoint? What is your vision?
  19. 19. Serves as a role model Articulate value proposition Issue future company-wide announcements and updates Executive Support
  20. 20. “Use Case” Driven Look to the Business Sales and Marketing R&D, Production and Operations Finance and Accounting Information Technology HR and Internal Communications Legal & Compliance
  21. 21.  Gather Your Champions/Key Stake Holders  Adoption Communication Plan  Release in Phases
  22. 22. Champions Rock Your Project Top down and bottom up – gotta have both The most excited The biggest critic
  23. 23. Bill of materials Executive announcements Who is your target audience Develop Your communication plan
  24. 24. Release in Phases One division at a time Don’t boil the ocean One workload
  25. 25.  End User Training  Look to Experts
  26. 26. End User Training In-person In-context
  27. 27. Expert Opinions & Guidance There is great information out in the world that exists through sites like IT Unity.com and Microsoft MVP or influencers websites. They have been working on user adoption a long time and their best practices are excellent. Sue Hanley, Jennifer Mason, Robert Bogue, Penelope Coventry
  28. 28.  Make it Fun - Gamification  Measure, Share, Iterate
  29. 29. Make it fun (buck the company culture) Use an online scavenger hunt as a fun way to encourage usage Provide recognition for content contribution or usage Gamification
  30. 30. Measure Share Success and Iterate Broaden Engagement Create Surveys Listen to Issues and Pivot on Them
  31. 31. Leverage Leverage Leverage http://fasttrack.microsoft.com/office
  32. 32. Q&A Heather Newman Heather.newman@contentpanda.com Blog: www.creativemaven.com/blog Twitter & Instagram: @heddanewman Business Card Book Launching 9/27
  33. 33. Thank you! Toronto Enterprise Collaboration User Group Change Management, Governance, SharePoint, Office 365, Yammer, PowerBI, etc http://www.meetup.com/TSPBUG/ Toronto SharePoint Users Group http://tspug.com/ THANK YOU & See you next year! Join us for SharePint after the event @ 5:30pm 6982 Financial Dr. and don’t forget to submit feedback after each session for your chance to win great prizes at the end of the day! https://www.surveymonkey.com/r/spstoronto2016

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