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Ten Years of TechSoup Canada: Insights, ideas, and tips from a decade of #nptech

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In 2019, TechSoup Canada turns 10! The past decade has taught us a lot about using technology as a tool for social impact, and we are eager to share that knowledge with you.

In our team's special 10 Year Anniversary webinar we explore the lessons of the past decade, trends shaping nonprofit technology today, and tips and tricks for making the most of your TechSoup Canada membership.

What you will learn:
-Key lessons from a decade of helping Canadian nonprofits use tech more effectively
-Tech trends to embrace and which ones to approach more cautiously
-Tips and tricks for maximizing your TechSoup Canada membership

Published in: Government & Nonprofit
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Ten Years of TechSoup Canada: Insights, ideas, and tips from a decade of #nptech

  1. 1. Ten Years of TechSoup Canada Insights, ideas, and tips from a decade of #nptech
  2. 2. Hi,We’re from TechSoup Canada. Our mission is to help nonprofits use tech effectively.
  3. 3. Nonprofits can save money on tech products through the Technology Donations Program. Register your charity, nonprofit or library for free and see which products you’re eligible for: www.TechSoupCanada.ca/Getting_Started
  4. 4. You have access to free nonprofit tech resources. We also do in-person workshops and speaking engagements! Learn more at www.TechSoupCanada.ca/Community/Get_Involved techsoupcanada.ca/learning_centre facebook.com/techsoupcanada @techsoupcanada techsoupcanada.ca/blog techsoupcanada.ca/newslettersubscribe techsoupcanada.ca/webinar
  5. 5. Zoom Logistics 1. Use “Audio Settings” to select audio options and adjust volume, etc. 2. Use “Chat” to send us comments and “Q&A” to send us questions 3. “Raise Hand” lets us know you have a concern ● You can hear us, but we can’t hear you! ○ Can’t hear? Try switching to “Phone call” in your Audio menu ○ Have a question? Use the Q&A box ● Recording & slides will be available post-webinar ● Please fill in the post-webinar survey!
  6. 6. Speakers and topics Gloria Torku, account manager Managing your TechSoup Canada account with ease Yasmine Abu-Ayyash, communications coordinator Data visualization and infographics: powerful storytelling with data Ruth-Anne Seburn, investigative writer #nptech-focused strategies for positive deviance
  7. 7. Speakers and topics Jane Zhang, executive director Digital transformation and the nonprofit sector Wayne Miranda, managing director How can TSC evolve to meet your needs?
  8. 8. Managing your TechSoup Canada account with ease Gloria Torku, Account Manager
  9. 9. Purpose ACCESS TRANSITION SECURITY
  10. 10. How often do your lose/forget your login information?
  11. 11. Barriers to accessing your account Delayed access to the account Loss of time/money
  12. 12. PASSWORD MANAGEMENT LastPass, Dashlane, 1Password
  13. 13. What can happen with poor password management? ● Barrier to placing an order ● Delayed access to account ● Insecure login credentials: leaving your account vulnerable
  14. 14. What does a good password manager do? ● Assesses the security of your credentials ● Suggests more secure passwords/ password alternatives ● Auto-fill login credentials
  15. 15. Walkthrough of a password manager
  16. 16. Walkthrough of a password manager
  17. 17. EMAIL MANAGEMENT
  18. 18. What are some common issues with emails on TechSoup Canada accounts? ● Tying organization’s software to personal emails ● Loss of access to software during staff turnover ● Inconvenient license retrieval process
  19. 19. Benefits of “generic email” ● Generic email eg: yourorganization@gmail.com ● Your organization’s continued access to software ● Multiple team members accessing software ● Special hack! *Email forwarding
  20. 20. INVENTORY TRACKING
  21. 21. Why do you need an Inventory Tracking System? ● Can simplify tracking of licenses in use and to enable your organization stay within the limits of purchased software ● Can prevent loss of purchased licenses, particularly during staff turnover ● Enables your organization avoid unforeseen punitive charges associated with breach of license agreements
  22. 22. Inventory Tracking Template
  23. 23. Learning points → How best to manage account login information → To help track licenses with ease → Encourage organization’s ownership of licenses
  24. 24. Now you’re set!
  25. 25. Data Visualization & Infographics Powerful storytelling with data Yasmine Abu-Ayyash, comms coordinator
  26. 26. DATA VISUALIZATION
  27. 27. Sets of data Graphic interface
  28. 28. Infographics
  29. 29. Story / Concept / Case
  30. 30. What do you want to show and share?
  31. 31. Graphs: To visualize a pain point or problem Source: https://www.neoncrm.com/nonprofit-data-visualization-and-infographics-the-definitive-guide/
  32. 32. Maps: To keep donors engaged and up to date Source: http://map.feedingamerica.org/
  33. 33. Impact reports: To display campaign status updates Source: https://venngage.com/blog/5-must-have-infographics-templates-to-supercharge-your-nonprofit/
  34. 34. Source: https://venngage.com/blog/5-must-have-infographics-templates-to-supercharge-your-nonprofit/
  35. 35. Timeline: To display your mission & impact Source: https://blog.elevationweb.org/nonprofit-data-visualization
  36. 36. Journey Map: To personalize fundraising Source: https://venngage.com/blog/5-must-have-infographics-templates-to-superch arge-your-nonprofit/
  37. 37. Storytelling: To walk donors/supporters through a journey Source: https://www.classy.org/blog/infographic-nonprofit-storytelling/
  38. 38. Graphic Tools
  39. 39. Canva Source: https://www.canva.com/
  40. 40. Venngage Source: https://venngage.com/
  41. 41. The Noun Project Source: https://thenounproject.com/
  42. 42. Tableau Public Source: https://public.tableau.com/en-us/s/
  43. 43. Quick Tips! Average data in order (highest value to lowest value, not alphabetically) Shorten labels (ex: $1,000,000 to $1M) Keep styling simple (No shadows, brevels, or 3D effects) Stick to colour themes (in line with branding & content strategy) Search for templates and samples (Pinterest.com or Scoop.it)
  44. 44. “Show, don’t tell!”
  45. 45. #NPtech-Focused Strategies For Positive Deviance Ruth-Anne Seburn, investigative writer
  46. 46. Positive deviance (PD): ● creative and innovative solutions ● discovered/ built by individuals & organizations ● same constraints as the rest of the sector
  47. 47. Big Picture ● What is the impact of the external constraints on our ability to find these positive deviance strategies? ● Political Sector - CRA regulations on political activities by charities, changes in provincial governments ● Tech Sector - Movement to Cloud-based Computing and Software as a Service (SaaS), data privacy concerns
  48. 48. Identified Strategies ● Tapping into the power of networks ● Developing clear ethical guidelines for when to say no to a donation ● Modeling exemplary privacy standards for our own user data, while pushing tech companies to do the same
  49. 49. Digital transformations and your nonprofit Jane Zhang, Executive Director
  50. 50. Poll time! Is digital transformation a new term for you?
  51. 51. What is Digital Transformation? The integration of digital technology into all areas of a organization resulting in fundamental changes to how it operate and how they deliver value to members and customers
  52. 52. Path to Digital Transformation Digitization Transferring paper based information to digital information Excel Technical Conversion Digital Using technology to solve particular issues for the organization CRM Newsletter tool Business process Digital Transformation Transforming all organizational strategies and operations across all areas of an organization into cohesive digital ecosystem Societal Effect of Digitization
  53. 53. Digital Organizational Strategy & Culture Staff & member/ client Engagement Process & Innovation Technology Data & Analytics Digital Transformation If strategy and culture aren’t right, it leads to silo’ed digitization of services If engagement with stakeholders are wrong, leads to resistance Without process & innovation, incoherent actions occur Must embrace the right technology, especially ones that allow for ease of integration Data and evidence based decision making. Cannot be agile if this is missing
  54. 54. Nonprofit Digital Pulse 2018
  55. 55. Nonprofit Digital Pulse 2018
  56. 56. Nonprofit Digital Pulse 2018 3 Key Barriers to Full Digital Optimization ● Organizational Structure and Ownership ○ Place within the organization (30%) ○ Ownership on the senior management team (40% CEO) ○ Representation on the board (56% don’t have board representation) ● Organizational Culture (44% org inertia, 42% insufficient investment) ● Access to and Availability of Talent (42% lack talent)
  57. 57. Unlocking Success in Digital Transformations
  58. 58. Digital Organizational Strategy & Culture Staff & member/ client Engagement Process & Innovation Technology Data & Analytics Digital Transformation If strategy and culture aren’t right, it leads to silo’ed digitization of services If engagement with stakeholders are wrong, leads to resistance Without process & innovation, incoherent actions occur Must embrace the right technology, especially ones that allow for ease of integration Data and evidence based decision making. Cannot be agile if this is missing
  59. 59. Learning Articles on Digital Transformation: Strategy & Culture Tools to Help Foster a Culture of Communication at Your Nonprofit Finding Meaning in the Numbers: Making Data-Informed Decisions Across Your Organization What Is A Web User Journey & What It Means For Your Organization Why Nonprofits Need Public Relations – Leveraging Helpful PR Tools and Strategies Create a Content Strategy for your Nonprofit Website Staff & Members 4 Tech Tools for Dealing with Turnover at Your Nonprofit How to Find Digital Ambassadors for Your Nonprofit’s Cause 9 Effective Apps to Help You Overcome Stress & Anxiety
  60. 60. Learning Articles on Digital Transformation: Process & Innovation Do you have a CRM? (part 1 in 5 part series) Protect Yourself: Preparing Your Nonprofit’s Workplace For Cybersecurity 5 Ways Artificial Intelligence Can Boost Nonprofit Fundraising Why Software is the Future of Volunteer Management Data & Analytics Data is Everything & Everything is Data Data Privacy & the Law: Understanding Legal Obligations The Nonprofit's Guide to Google Analytics Dashboards 5 Tips to Use Data to Drive Your Mission Forward How Your nonprofit Can Avoid Data Breaches and Esure Privacy (2 part series) Using Data To Improve Performance in Nonprofits (2 part series)
  61. 61. How can TechSoup Canada evolve to meet your needs? Wayne Miranda, Managing Director
  62. 62. Our strategy to expand our catalogue Add new global technology partners03 ● Exploring Asana project management, Teamviewer remote desktop, Hootsuite social media management, Dell/HP hardware, Samsung phones Add new Canadian technology partners02 ● Launched CNB refurbished hardware ● Exploring Antidote for English-French translation, fundraising databases, video-conferencing, volunteer management, web hosting, VoIP phone systems Expand technology partner offers from the USA into Canada 01 ● Launched Lenovo brand new hardware, Zoom video-conferencing, Netsuite enterprise resource planning ● Exploring Intuit Quickbooks Online accounting and payroll
  63. 63. Our principles for our catalogue 1. Best-in-class offers for nonprofits 2. Maximum Breadth: Comprehensive across technology categories 3. Manageable Depth: 2-3 alternatives within each category Over the coming months, we ask that you help us better help you!
  64. 64. What if... ...we could offer resources that any nonprofit needs but would not necessarily be “technology”? Banking & insurance? Office supplies and furniture? Travel & accommodation? Services (e.g. accounting, legal, energy, maintenance, etc)?
  65. 65. Questions? techsoupcanada.ca facebook.com/techsoupcanada @techsoupcanada yasmine@techsoupcanada.ca

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