1.
Drive on the Fast Track to SharePoint
and Office 365 End User Adoption
Heather Newman, CMO, Content Panda

2.
Thank You To Our Sponsors
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3.
ShareFriday Mobile Site
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4.
Tweet this Talk @heddanewman @contentpanda @SPSNashville
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@heddanewman
Heather Newman

5.
IMPROVEIT! BOOK - ESSAYS ON SHAREPOINT
ANALYTICS & ADOPTION
The paperback and Kindle
editions are available on Amazon.
The free eBook is available here:
http://www.improveit.how
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6.
IT Unity Women in Tech #IStandByYou
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stores and be heard on the
IT Unity Women in Technology
community site.
#I Stand By You Campaign
launched - June 2016
http://www.itunity.com/community/women-in-technology

7.
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8.
Knowledge of Fast Track Program
End User Adoption Checklist
Resources
No Adoption = No Value
Walk Away With

9.
Technology
Acceptance
Model
Perceived Usefulness
The degree to which a
person believes that using
a particular system would
enhance his or her
performance
Perceived Ease of Use
The degree to which a
person believes that using
a particular system would
be free from effort

10.
Focus on the “Why”
Not on the “What”

11.
Software is used
and consumed by humans

12.
Innovators
Early Adopters
Early Majority
Late Majority
Laggards

13.
Adoption Campaign Checklist
 Define Your Vision
 Choose Executive Sponsors
 Define Key Stakeholders
 Define Use Cases/Business Scenarios
 Gather Your Champions
 Release in Phases
 Adoption Communication Plan
 End User Training
 Look to Experts
 Make it Fun - Gamification
 Measure, Share, Iterate

14.
http://fasttrack.microsoft.com/office
End user adoption and governance has not changed in 15 years for
SharePoint or Office 365
People just don’t take the time to do it, because its not easy.

15.
Fast Track Resources

16.
Focus on new and updated functionality*
Covers what’s coming in the near-term, and some
longer-term
Offers high-level details, including name,
description, status
Not a comprehensive view of all change

17.
 Define Your Vision
 Choose Executive Sponsors
 Define Use Cases

18.
Outline Your Vision
It’s All About Value
Why SharePoint?
What is your vision?

19.
Serves as a role model
Articulate value proposition
Issue future company-wide
announcements and updates
Executive Support

20.
“Use Case” Driven
Look to the Business
Sales and Marketing
R&D, Production and
Operations
Finance and Accounting
Information Technology
HR and Internal
Communications
Legal & Compliance

21.
 Gather Your Champions/Key Stake Holders
 Adoption Communication Plan
 Release in Phases

22.
Champions Rock
Your Project
Top down and bottom up –
gotta have both
The most excited
The biggest critic

23.
Bill of materials
Executive
announcements
Who is your target
audience
Develop Your
communication plan

24.
Release in
Phases
One division at a time
Don’t boil the ocean
One workload

25.
 End User Training
 Look to Experts

26.
End User Training
In-person
In-context

27.
Expert Opinions &
Guidance
There is great information out in the
world that exists through sites like IT
Unity.com and Microsoft MVP or
influencers websites. They have been
working on user adoption a long time
and their best practices are excellent.
Sue Hanley, Jennifer Mason, Robert
Bogue, Penelope Coventry

28.
 Make it Fun - Gamification
 Measure, Share, Iterate

29.
Make it fun (buck the
company culture)
Use an online scavenger hunt
as a fun way to encourage
usage
Provide recognition for
content contribution or
usage
Gamification

30.
Measure Share
Success and Iterate
Broaden Engagement
Create Surveys
Listen to Issues and Pivot on
Them

31.
Leverage
Leverage
Leverage
http://fasttrack.microsoft.com/office

32.
Lets talk statistics for a minute…

33.
the percentage of organization users
introduced to SharePoint without training…52
percent
the average time spent per day by knowledge
workers searching for information2.5
hours
the percentage of knowledge students
forget 24 hours after training70
percent

34.
The ultimate training, support
and user adoption app
Schedule a demo todaywww.contentpanda.com

35.
Q&A
Heather Newman
Heather.newman@contentpanda.com
Blog: www.creativemaven.com/blog
Twitter & Instagram: @heddanewman