This document provides guidance on driving adoption of new technologies within organizations. It recommends working closely with business users to understand needs, identifying simple initial use cases, focusing on user experience, and designating champions to promote the solutions. It also emphasizes the importance of communication, feedback, and measuring progress over time to improve adoption rates.

1. Video: http://youtu.be/Xl6RKzCK79k

2. dux.sy@avepoint.com
csimeone@microsoft.com
steve.caravajal@microsoft.com

3. Developer
Executive
IT Professional
Other
Power User

4. Deployment is not enough
Training alone is not working
Driving adoption is hard and it takes time

5. What do you need to be successful
Where to begin and how to proceed
Resources and programs available

8. Work closely with the business
Translate technology into business value
Map capabilities into a solution

9. Envision where you want to be
Identify business challenges

11. Yammer Success Center Resources
• Vision Template

13. Focus on the user experience
Make the solution belongs to users
Ask people about areas for improvements

14. Identify “low hanging fruits” to begin with
Keep it simple to avoid overwhelming people
Get the right team for your pilot

16. communication
scholar sociologist
diffusion of innovations early adopter
Diffusion of innovations
1
2
3
4
5
Yammer Success Center Resources
• Use Case Template

18. SharePoint End-Users Study, April 2013
4 4 6 800
End Users
Focus Groups
(8 people/each)
IT Pros
Focus Groups
(8 people/each)
IT Pros IDIs
(1:1)
Online Survey
(users)

19. QUALITATIVEImportanceRating
A new and simplified user
experience
Store and sync your
documents
Share your stuff
Keep projects on track
Organize and keep teams in
sync
Find what you need
Find the right people
Access your stuff from
anywhere
125
150
175
200
225
0%
10%
20%
30%
40%
50%
60%
X-Axis: L12. Please select up to three features that are MOST appealing. Y-Axis: Qualitative Assessment based on Focus Groups
Base: Total Respondents (N = 783)
QUANTITATIVE Appeal Rating

20. Engineering, Research & Development Operations, Manufacturing & Logistics Sales, Marketing, PR & Communications
Administration, HR & Legal Services Accounting, Finance & Procurement All
Share best practices across geographies
Gather & process forms from employees
Improve and monitor business processes
Pull data and build financial reports
Align Sales and Marketing teams
Store, sync and share your documents

21. U1. Think of types of business activities that you and your coworkers from within your department accomplish on a regular basis and select them from the list below.
U2. Which of the following tasks do you and your coworkers need to accomplish, at least on a monthly basis? Again, please only consider the coworkers that you regularly work with.
Base: Total Respondents (N = 783)
Engineering, Research & Development
Stay on top of things (insights, monitoring)
72%
Meet your deadlines and stay on your timelines
68%
Share best practices across geographies
47%
Improve and monitor business processes
45%
Organize teams, and manage calendars and
training assignments
31%
Operations, Manufacturing & Logistics
Meet your deadlines and stay on your timelines
41%
Stay on top of things
40%
Improve and monitor business processes
37%
Store, sync and share your documents
36%
Find and organize your stuff in one place
33%
Sales, Marketing, PR & Communications
Access your stuff from anywhere
48%
Align your company's Sales and Marketing teams
38%
Hit your quotas and efficiently manage your
forecasts
32%
Manage and respond to leads
32%
Review and publish external communications
on-time
31%
Administration, HR & Legal Services
Ensure consistency and uniformity
44%
Organize teams, and manage calendars and
training assignments
40%
Store, sync and share your documents
30%
Gather data and process forms from employees
29%
Keep your projects on track
25%
Accounting, Finance & Procurement
Pull data and build financial reports
43%
Manage budgeting and forecasting
35%
Scan documents and securely store digital assets
31%
Manipulate data and share your insights, all from
one place
29%
Share your stuff, knowledge, and expertise
25%
Other Departments
Ensure consistency and uniformity
46%
Share your stuff, knowledge, and expertise
46%
Organize teams, and manage calendars and
training assignments
45%
Store, sync and share your documents
45%
Keep your projects on track
44%

22. Getting Started
Use cases by functions
1.
2.
3.
4.
5.
6.
Summary: Top scenarios

25. Show people what’s in it for them
Involve corporate communications
Leverage sponsors and early adopters

27. Establish communication avenues
Seek feedback and act on it
Clearly communicate goals & timeline

29. Deliver simple and engaging training
One size doesn’t fit all
Bring people together

31. Groom
Champions
Champions are not only
passionate about what they
do, but are also excited to
evangelize solutions, and
help their peers to learn
how to use them.

35. http://aka.ms/spuc

36. http://aka.ms/spuc

41. http://aka.ms/o365learning

43. Measure progress against benchmark
Improve solution based on user feedback
Add more scenarios, one step at a time

44. Yammer Success Center Resources
• Success Booklet: 31 days of Yammer
Office 365 Adoption Kit
• http://aka.ms/o365kit (Employee Satisfaction Survey templates)

45. What Do I Need?
Why?
Business Relevant Problem
Need For Change
Solution to Problem
Path to Change
Champions & Sponsors
To Inspire and Drive Change
Implementation and Adoption Plan
How to change

46. http://aka.ms/fasttrackspc

47. Visit the Office 355 Learning Center
Download the Office 365 Adoption Kit
Browse through the Social Journey Resources
It’s all in FastTrack…
Visit www.DiscoverSharePoint.com
Don’t miss the new Discover SharePoint app!
http://aka.ms/dspapp
http://aka.ms/o365learning
http://aka.ms/o365kit
http://aka.ms/socialkit

48. Session Code
Title
Speaker(s)
Time
Room
SPC100
Beyond Deployment: How IT Can Transform the Business and
Drive User Adoption?
Cyrielle Simeone (Microsoft)
Dux Raymond Sy (AvePoint)
Steve Caravajal (Microsoft)
Monday, March 03 2014
3:45 PM - 5:00 PM
Veronese 2401-2506
SPC277
Lessons learned from a support engineer: where there was no
planning, there was no adoption
Eric Harlan (Microsoft)
Tuesday, March 04 2014
9:00 AM - 10:15 AM
Veronese 2401-2506
SPC209
Showcase: Customer Panel on User Adoption
Dux Raymond Sy (AvePoint)
Matthew Ruderman (Best Buy)
Sarah Haase (Best Buy)
Steve Novoselac (Trek Bicycle Corporation)
Chris Plescia (Nationwide Insurance)
Tuesday, March 04 2014
1:45 PM – 3:00 PM
Murano 3204-3306
SPC217
Making SharePoint Collaboration Rock by Increasing
Discoverability
Scott Jamison (Jornata)
Wednesday, March 05 2014
9:00 AM – 10:15 AM
Marcello 4401-4506
SPC215
Tips & Tricks to make the most out of your SharePoint site and
maximize adoption
Laura Rogers (Rackspace Hosting)
Jennifer Ann Mason (Rackspace Hosting)
Wednesday, March 05 2014
3:15 PM – 4:30 PM
Marcello 4401-4506
Post-Event
SharePoint Power User training: building configurable solutions
Laura Rogers (Rackspace Hosting)
Jennifer Ann Mason (Rackspace Hosting)
Thursday, March 6 2014
1:00 PM – 5:00 PM

49. Session Code
Title
Speaker(s)
Time
Room
SPC106
A comprehensive strategy to drive business value with
SharePoint
Naomi Moneypenny
Tuesday, March 4, 2014,
9:00 AM-10:15 AM
Marcello 4401-4506
SPC107
Overcoming barriers to achieve social business success and
adoption
Sue Hanley
Tuesday, March 4, 2014,
5:00 PM-6:15 PM
Lando 4204-4306
SPC276
Lead the BYOD Revolution: Effectively Manage a Multi-Device &
Multi-Generational Workforce
Dux Raymond Sy
Tuesday, March 4, 2014,
5:00 PM-6:15 PM
Lando 4201-4303
SPC295
Cargill: Real-world challenges and value in introducing enterprise
social
Melanie Hohertz
Tuesday, March 4, 2014,
10:45 AM-12:00 PM
Delphino 4001-4102
SPC100
Trek Bikes: pedaling past complex collaboration problems in the
enterprise
Steve Novoselac
Monday, March 03 2014
3:45 PM - 5:00 PM
Delphino 4005-4106
SPC311
Nationwide: Building a World-Renowned Intranet with
SharePoint 2013 and Yammer
Chris Plescia ; James Tsai ; Jeff Schumann ;
Matt Huber ; Shawn Domer
Tuesday, March 04 2014
9:00 AM - 10:15 AM
Murano 3204-3306
SPC296
Best Buy: The rise of the ninjas—a SharePoint 2013 user adoption
story
Matthew Ruderman; Sarah Haase
Tuesday, March 4, 2014,
3:15 PM-4:30 PM
Lando 4204-4306

51. www.yammer.com/itpronetwork
Yammer