When I worked at X I was part of the Information Services team. The team was responsible for the delivery of an enquiry service ( Situation ). I took the leading role in developing an enquiry logging system ( Task ). Through one to one discussions with team members I gathered together user requirements and produced a paper that pulled together what the team needed the system to be able to do. I organised a team meeting and discussed the paper with everyone to answer any questions or concerns. I then sent the paper to the developers and this formed the basis of our user requirements ( Action ). The developers then had a good idea of what our requirements were and it saved time in the development phase of the project ( Result ).