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Competency-based interviews
Competency-based interviews
Competency-based interviews
Competency-based interviews
Competency-based interviews
Competency-based interviews
Competency-based interviews
Competency-based interviews
Competency-based interviews
Competency-based interviews
Competency-based interviews
Competency-based interviews
Competency-based interviews
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Competency-based interviews

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Presentation given by Laura Perrott of Sue Hill REcruitment

Presentation given by Laura Perrott of Sue Hill REcruitment

Published in: Education, Health & Medicine
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  • Intro self, thank Pauline Bludgen for invite to speak.
  • Transcript

    • 1. CDG National Conference
      • Competency based interviews - Getting it right !
      • 28 th April 2008
      • Laura Perrott MREC
    • 2.
      • What and why?
      • Questions
      • The key to success
      • Answers
      Agenda
    • 3. What, how, why and who?
      • What are Competencies?
        • Skills, knowledge and abilities to do the job
      • How does it work?
        • Real evidence and examples
      • Why and Who?
        • Level playing field
        • More and more employers !
    • 4. The questions
      • The good news!
        • Based on the JD and PS
      • Typical wording of questions
        • Describe how…
        • Tell me about a time…
        • Give an example of…
        • How do you deal with…
      • Probing – exploring your answer
    • 5. Planning and organising
      • Initial question:
        • Give me an example of a project you’ve been responsible for
      • Possible probing questions:
        • How did you plan the various tasks?
        • How did you allocate responsibilities?
        • How did you deal with any obstacles?
    • 6. Over to you!
      • Identify competencies from the Job Description and Person Specification
      • Suggest possible questions that could be asked
    • 7. Competencies – Experience
      • Evidence of CPD
        • How do you keep up to date with developments in the information world?
      • Delivering an information service
        • Describe a time when you provided a service beyond expectations
      • User Education
        • How do you ensure training meets users needs?
      • Marketing and Promoting
        • Describe a time when you have contributed to a marketing initiative or promotion
    • 8. Competencies – Skills/Abilities
      • Presenting information
        • Tell me about a time when you have had to communicate with senior staff
      • Organise and Prioritise workload
        • How do you plan your time and prioritise?
      • Interpersonal skills
        • Describe a time when you had to deliver feedback to a colleague
    • 9. Competencies - Personal
      • Flexible
        • Describe how you have dealt with change in your organisation
      • Calm under pressure
        • Tell me about a time when you have had to work under pressure
      • Team worker
        • Give me an example of a situation when you were a member of a team; what did you contribute?
      • Problem Solving
        • Describe a time when you have dealt with a difficult customer
    • 10. The answers
      • Before the interview - prepare examples
      • Be specific not general
        • Assume nothing!
      • Me, me, me NOT we, we, we!
      • The STAR Principle
        • Situation, Task, Action, Result
      • What if I have no evidence?
    • 11. When I worked at X I was part of the Information Services team. The team was responsible for the delivery of an enquiry service ( Situation ). I took the leading role in developing an enquiry logging system ( Task ). Through one to one discussions with team members I gathered together user requirements and produced a paper that pulled together what the team needed the system to be able to do. I organised a team meeting and discussed the paper with everyone to answer any questions or concerns. I then sent the paper to the developers and this formed the basis of our user requirements ( Action ). The developers then had a good idea of what our requirements were and it saved time in the development phase of the project ( Result ).
    • 12. Your turn!
      • Create answers to one or two of your questions
    • 13. Summary
      • Identify the competencies
      • Prepare examples
      • Ensure answers are concise and specific
      • Good Luck!

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