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Competency-based interviews


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Presentation given by Laura Perrott of Sue Hill REcruitment

Published in: Education, Health & Medicine
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Competency-based interviews

  1. 1. CDG National Conference <ul><li>Competency based interviews - Getting it right ! </li></ul><ul><li>28 th April 2008 </li></ul><ul><li>Laura Perrott MREC </li></ul>
  2. 2. <ul><li>What and why? </li></ul><ul><li>Questions </li></ul><ul><li>The key to success </li></ul><ul><li>Answers </li></ul>Agenda
  3. 3. What, how, why and who? <ul><li>What are Competencies? </li></ul><ul><ul><li>Skills, knowledge and abilities to do the job </li></ul></ul><ul><li>How does it work? </li></ul><ul><ul><li>Real evidence and examples </li></ul></ul><ul><li>Why and Who? </li></ul><ul><ul><li>Level playing field </li></ul></ul><ul><ul><li>More and more employers ! </li></ul></ul>
  4. 4. The questions <ul><li>The good news! </li></ul><ul><ul><li>Based on the JD and PS </li></ul></ul><ul><li>Typical wording of questions </li></ul><ul><ul><li>Describe how… </li></ul></ul><ul><ul><li>Tell me about a time… </li></ul></ul><ul><ul><li>Give an example of… </li></ul></ul><ul><ul><li>How do you deal with… </li></ul></ul><ul><li>Probing – exploring your answer </li></ul>
  5. 5. Planning and organising <ul><li>Initial question: </li></ul><ul><ul><li>Give me an example of a project you’ve been responsible for </li></ul></ul><ul><li>Possible probing questions: </li></ul><ul><ul><li>How did you plan the various tasks? </li></ul></ul><ul><ul><li>How did you allocate responsibilities? </li></ul></ul><ul><ul><li>How did you deal with any obstacles? </li></ul></ul>
  6. 6. Over to you! <ul><li>Identify competencies from the Job Description and Person Specification </li></ul><ul><li>Suggest possible questions that could be asked </li></ul>
  7. 7. Competencies – Experience <ul><li>Evidence of CPD </li></ul><ul><ul><li>How do you keep up to date with developments in the information world? </li></ul></ul><ul><li>Delivering an information service </li></ul><ul><ul><li>Describe a time when you provided a service beyond expectations </li></ul></ul><ul><li>User Education </li></ul><ul><ul><li>How do you ensure training meets users needs? </li></ul></ul><ul><li>Marketing and Promoting </li></ul><ul><ul><li>Describe a time when you have contributed to a marketing initiative or promotion </li></ul></ul>
  8. 8. Competencies – Skills/Abilities <ul><li>Presenting information </li></ul><ul><ul><li>Tell me about a time when you have had to communicate with senior staff </li></ul></ul><ul><li>Organise and Prioritise workload </li></ul><ul><ul><li>How do you plan your time and prioritise? </li></ul></ul><ul><li>Interpersonal skills </li></ul><ul><ul><li>Describe a time when you had to deliver feedback to a colleague </li></ul></ul>
  9. 9. Competencies - Personal <ul><li>Flexible </li></ul><ul><ul><li>Describe how you have dealt with change in your organisation </li></ul></ul><ul><li>Calm under pressure </li></ul><ul><ul><li>Tell me about a time when you have had to work under pressure </li></ul></ul><ul><li>Team worker </li></ul><ul><ul><li>Give me an example of a situation when you were a member of a team; what did you contribute? </li></ul></ul><ul><li>Problem Solving </li></ul><ul><ul><li>Describe a time when you have dealt with a difficult customer </li></ul></ul>
  10. 10. The answers <ul><li>Before the interview - prepare examples </li></ul><ul><li>Be specific not general </li></ul><ul><ul><li>Assume nothing! </li></ul></ul><ul><li>Me, me, me NOT we, we, we! </li></ul><ul><li>The STAR Principle </li></ul><ul><ul><li>Situation, Task, Action, Result </li></ul></ul><ul><li>What if I have no evidence? </li></ul>
  11. 11. When I worked at X I was part of the Information Services team. The team was responsible for the delivery of an enquiry service ( Situation ). I took the leading role in developing an enquiry logging system ( Task ). Through one to one discussions with team members I gathered together user requirements and produced a paper that pulled together what the team needed the system to be able to do. I organised a team meeting and discussed the paper with everyone to answer any questions or concerns. I then sent the paper to the developers and this formed the basis of our user requirements ( Action ). The developers then had a good idea of what our requirements were and it saved time in the development phase of the project ( Result ).
  12. 12. Your turn! <ul><li>Create answers to one or two of your questions </li></ul>
  13. 13. Summary <ul><li>Identify the competencies </li></ul><ul><li>Prepare examples </li></ul><ul><li>Ensure answers are concise and specific </li></ul><ul><li>Good Luck! </li></ul>