The document defines listening as receiving, constructing meaning from, and responding to spoken and nonverbal messages. It identifies key aspects of effective listening as attending, understanding, remembering, critically evaluating, and responding. It also outlines different types of listening including appreciative, discriminative, comprehensive, critical-evaluative, and empathic listening. Finally, it lists 10 steps to effective listening such as maintaining eye contact, keeping an open mind, asking clarifying questions, and paying attention to nonverbal cues.

1. Whisper Down the Lane

2. Listening Effectively Team A Kimberly Adams Debra Aldrich Vittoria Baker Shaynelle Bordley Georgia Dimaano

3. Listening Definition “ The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.”

4. Listening Effectively Attending Understanding Remembering Critically Evaluating Responding

5. Attending Prepare mentally & physically Make complete shifts from speaker to listener roles Resist tuning out Avoid Interrupting

6. Understanding Identify with key points Interpret nonverbal cues Ask clarifying questions Paraphrase

7. Remembering Repeat what was said Create mnemonics Artificial technique used as a memory aid i.e. “Roy G. Biv” Take notes

8. Simon Says

9. Critically Evaluate Separate facts from inferences Facts – Statements whose accuracy can be verified or proven Inferences – Claims or assertions based on the facts presented Probe for information Questions that search for more information

10. Responding Providing back-channel cues Reply when the message is complete Paraphrase Question Agreement/Challenge Advice Support

11. Riddles

12. Types of Listening Appreciative listening Discriminative listening Comprehensive listening Critical-evaluative listening Empathic listening

13. Appreciative Listening Focuses on the enjoyment of what is said. You don’t have to focus in on the specifics Could be used in a casual, social setting

14. Discriminative Listening Gain an accurate understanding of the message Keep a close eye on verbal and non-verbal cues Could be used during a Dr’s exam to understand test results

15. Comprehensive Listening Learning and remembering information Use whenever you are learning a new procedure or during a lecture

16. Puzzles

17. Critical-evaluative Listening Able to judge or evaluate the information Understand and think critically about its intent May need to “read between the lines” Could be used when talking with a salesperson or someone making an apology

18. Empathic Listening Understanding the feelings of others Also called Therapeutic Listening as it’s used in counseling settings Choose when someone speaks of a personal loss or counseling someone in need

19. I Love Lucy

20. Top 10

21. Steps to Effective Listening 1)Face the speaker and maintain eye contact. 2)Be attentive. 3)Keep an open mind to what you’re hearing. 4)Try to picture what the speaker is saying. 5)Don’t interrupt or impose your “solutions.” 6)Wait for the speaker to pause to ask clarifying questions.

22. Steps to Effective Listening 7)Ask clarifying questions, not challenging questions. Wait until discussion time to raise your point of view. 8)Try to feel and understand what the speaker is feeling. 9)Demonstrate you are paying attention to what is being said by providing feedback through nodding your head or saying “Uh huh.”

23. Steps to Effective Listening 10)Pay attention to what isn’t said—feelings, facial expressions, gestures, posture and other nonverbal cues

24. References Scholarly Article Book Website