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BY
A.KANTHIMATHINATHAN
CEO
WINSYS SMC
winsyssmc@gmail.com
 CUSTOMER PERCEPTION
 ZDQC
 DIFFERENT AUDIT TYPES
 END USE BASED QUALITY REQUIREMENTS
 HAIR SEVERITY
 CO CREATION
CUSTOMERS OF SPINNING MILLS
1. WEAVERS
2. KNITTERS
3. GARMENT MANUFACTUERERS
4. VALUE ADDITION GROUP
 CURRENT SCENERIO OF TEXTILE
INDUSTRY:ONLY THE QUALITY
CONSCIOUS WILL SURVIVE
 BUYING HOUSES ALREADY STARTED
FISHING NET OPERATIONS FOR JOINT
VENTURES/TIE UP ARRANGEMENTS
 QUALITY
LET US NOT GIVE A CHANCE FOR THE
CUSTOMER TO ASSESS OUR QUALITY.
QUALITY-LET US INTERNALISE
 DEFECT IS ANYTHING THAT
DISSATISFIES THE CUSTOMER
 WARP BREAKS-PACKAGE /STRENGTH
 SPLICE QUALITY (Appearance/Strength)
 AIM AT ZERO INTERNAL COMPLAINTS
 IN TQM `ZDQC’ IS A CONCEPT
 DEVELOP INTERNAL AUDIT SYSTEMS-
FOOLPROOF
 BUYER`S EXPERTISE-LET US GIVE VALUE
 DEFECT IS ANYTHING THAT
DISSATISFIES THE CUSTOMER
 QUALITY IS THE CUSTOMER`S
PERCEPTION
Type 1 Type 2
Warping Yarn Scouring
Sizing Yarn Dyeing
Weaving Warping
Fabric Dyeing/Finishing Sizing
Weaving
Fabric Finishing
Appx 450 to 700 ends/beam
Speed : High speed – 600 m/m
Super High Speed-1000 m/m
Breaks/Million Meters
0.25 to 0.4 for Single yarn
0 to 0.2 for Double yarn
Yarn strength: 18 RKM/3000 CSP – Single yarn
20 RKM/3300 CSP - Double
yarn
Consistency in yarn length
NO Crushed cones
NO Cut ends
NO Entanglements
NO Transport damages
Preferred cone weights for single yarn
 Coarse Medium : Upto 3 kg
 60s to 80s : 2.2 kg
 Above 80s : 1.8 kg
Low Hairiness
(Additional process of winding introduces
more hairs. Hence basic yarn should
have less hairiness)
Type 1 Type 2
Knitting Scouring
Scouring Bleaching or Dyeing
Bleaching Knitting
Dyeing/Finishing Fabric finishing
Uniform shade
Contamination free/less
Dyed Vs White bleach standards
Less long term faults
Less slubs/short thick places
Absence of wild yarn
Directly procure sewing threads from
MILLS - Polyester
- Cotton
Requirements:
Less Knots
Less Splice
Near Zero short thick place
(5-6 A2,B2 faults in ply yarn
- called as ELKO)
Doubling (TFO/Ring Doubling)
Gassing
Gassing, Mercerizing and bleaching
Gassing, Mercerizing and dyeing
Grindle yarn
Fancy Yarn
Uniform shade/Homogenous mix Quality
Less long term faults
Less fluff liberation
Less Neps
Good yarn strength (Stress is more
during mercerizing)
Count & : Based on 30 lea weights
Count CV% : Count CV% should be below
1.2%
For 50s, 1.2% count CV% means a range
of 48.8 to 51.2
95% confidence
level
2 σ Limits
2σ
48.8
σ x
50
σ
2σ
51.2
95% of the values will fall between 48.8 to 51.2
5% of the samples can take extreme values i.e. below 48.8 or
above 51.2
 Evenness : U% or mass variation
measure
 Thin : -50% of yarn diameter
 Thick : +50%
 Neps : +200% of yarn diameter with
a size less than 2mm
 Evenness : Single Yarn 9 to 11.5 (20s to 80s)
Double yarn 6.5 to 8
 Evenness of double yarn: Single yarn evenness
--------------------------
2
 20s - 20 60s - 120
 30s - 35 80s - 210
 40s - 65 100s - 280
 50s - 95
TODAY’S CUSTOMER REQUIREMENTS ONTODAY’S CUSTOMER REQUIREMENTS ON
IMPERFECTIONS (COMBED YARN)IMPERFECTIONS (COMBED YARN)
 Uster hairiness index : 20s - 7.0
40s - 5.2
80s - 4.2
 Zwiegle S3 value : 40sCW - 550
HAIRINESSHAIRINESS
HAIRINESS-CONVENTIONAL
 HAIRINESS INDEX
 HAIR COUNT
 H3 OR S3 VALUES
NEW:
HAIR SEVERITY
 HAIR SEVERITY IS AN INDEX
DERIVED FROM HAIR COUNT
DISTRIBUTION
 TWO YARNS HAVING SIMILAR
HAIRINESS INDEX WILL HAVE
DIFFERENT HAIR SEVERITY WHICH
DECIDES THE END USE
PERFORMANCE
R
E
F
HI 3
M
M
4
M
M
5
M
M
6
M
M
7
M
M
>8
M
M
HC HS
A 4.4 123 16 2.6 0.5 0.3 0.1 143 8.9
B 4.5 163 22 2.5 0.6 0.1 0 188 12
 LEA STRENGTH : Lea Tester using 120 yards
lea
 Terminology : Count Strength Product
 CSP for Warp single yarns : 2800+
 CSP for Hosiery yarns : 2300 +
 CSP for “Yarn dyeing” : 2500 +
YARN STRENGTHYARN STRENGTH
 Single yarn strength : Based on 50cm specimen
break
 Instruments : Tensorapid
Tensojet
 RKM : SYS converted to Tex could for easy
memory
 RKM : Single yarn strength(grams)
----------------------
Tex count
YARN STRENGTHYARN STRENGTH
 RKM : Single yarn : 18RKM:Warp S.Y
15RKM:SY Hosiery
 Elongation % : Extension of yarn at the
breaking point as %
 Indian yarns (Single) : 4 – 4.5
 Under spinning of
yarn & import cotton (single) : 4.5 – 5.5
 Raw material faults
 Objectionable faults
 Long thick faults
 Long thin faults
Today’s requirements: Any single yarn: Below 65
Any double yarn:Below 40
CLASSIMAT FAULTSCLASSIMAT FAULTS
1 A4 B4 C4 D4
A3 B3 C3 D3
A2 B2 C2 D2
A1 B1 C1 D1
+400%
+250%
+150%
+100%
+45%
H1 I1
H2 I2
F G
E
- 30%
- 45%
- 75%
0.1 1 2 4 8 32
Single yarn : 8%
Double yarn : 6.5%
(Follows Normal Distribution)
GROUP MINIMUM AVERAGE or
10 Percentile value
SINGLE YARN STRENGTH VARIATIONSINGLE YARN STRENGTH VARIATION
 Shade variation/patta formation
 Needle breaks
 Fabric holes
 Weight shortage
 Fluff liberation
 Contamiations
NORMAL CUSTOMER COMPLAINTS
IN HOSIERY YARN
 Warping breaks
 High level of entanglements in sizing
 High level of warp breaks in loom
 Higher weft breaks
 Fabric neps
 Yarn floats in Fabric
 Contamination
NORMAL CUSTOMER COMPLAINTS
IN WEAVING YARN
 Crushed cones/cone deformation
 Nose damages
 Nose flowering
 Ribboning
COMPLAINTS RELATED TO PACKING/CONES
 Bag packing
 Hollow packing
 Carton packing
 Carton packing covered with bags
 Pallet packing
TYPE OF PACKING
4ο
20’
5ο
57’
9ο
15’
(Depends on end user & our
machinery)
Practices in Indian Ginneries
Jute, Hair
Polypropylene White & Colour
Colour fabrics
Colour Threads
Dyed Fabric : White Polypropylene
Projects
Bleached Fabric: All colour fibers exhibited
Up to 2 colour fiber/Kg is Tolerable
Stringent requirements :0.5 Colour Fiber/20kg
Meeting Customer
Requirements
Customer Satisfaction
Customer Delight
Co Creation
Manufacturing ProductsManufacturing Products
with the Customerswith the Customers
More satisfied customer base
Active involvement of customer with the
producer
Reduced manufacturing cost
Unique experience
Availability of more choices to the customers
Eg: Buying a recorded musical CD Vs recording a
CD with selected songs
Effect:
1st
Scenario
We pay for what we don’t need also
2nd
Scenario
We pay for a product i.e. satisfies 100% of
our needs.
Challenges:
Customers arrive with own dynamic
requirements
Necessity of Re-orientation to joint relation
Managers feel it as a challenge to their own
Bias
Challenges:
Flexibility & Adaptability to changes
Validation of products (Eg:Windows NT
2000) has been validated by Microsoft by its 6
lac customers.
Differently we can call as
tailoring the product to meet the
customer requirements.
 CUSTOMERS INTOLERENCE ON POOR
SERVICE
 GOOD SERVICE BRINGS MORE
CUSTOMERS
 Takes initiative
 Do more than the competition
 Takes responsibility
 Think like a leader
 Learn from the experience
 Constantly strive to meet customer needs
 Exceed expectations
 Deliver on promises
 Make it easy to do business
 Be proactive
 Gets to know customer`s perceptions
 Response to feedback
(Exercise follows)
 It reveals company`s commitments
 It reveals company`s intentions
 It displays a personal touch to everyone
 Identify coffee stains in your company
 How ,as a manager ,are going to remove these
coffee stains?
 GOOD RELATIONSHIP ----WHY?
 LESS THAN SATISFACTORY----WHY?
 UNSATISFACTORY RELATIONSHIP
----WHY?
 Not working for tips
 When we visit next we bring business to the
hotel
 Customer service-Good stories
1. Yarn Quality (30%)
2. End use performance(30%)
3. Quality of Packing (10%)
4. Adherence to Delivery(10%)
5. Quality of Sales Staff (10%)
6. Quality of Agents(10%)
Customer Satisfaction
Index
Yarn quality and customer satisfaction

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Yarn quality and customer satisfaction

  • 2.  CUSTOMER PERCEPTION  ZDQC  DIFFERENT AUDIT TYPES  END USE BASED QUALITY REQUIREMENTS  HAIR SEVERITY  CO CREATION
  • 3. CUSTOMERS OF SPINNING MILLS 1. WEAVERS 2. KNITTERS 3. GARMENT MANUFACTUERERS 4. VALUE ADDITION GROUP
  • 4.  CURRENT SCENERIO OF TEXTILE INDUSTRY:ONLY THE QUALITY CONSCIOUS WILL SURVIVE  BUYING HOUSES ALREADY STARTED FISHING NET OPERATIONS FOR JOINT VENTURES/TIE UP ARRANGEMENTS
  • 5.  QUALITY LET US NOT GIVE A CHANCE FOR THE CUSTOMER TO ASSESS OUR QUALITY. QUALITY-LET US INTERNALISE
  • 6.  DEFECT IS ANYTHING THAT DISSATISFIES THE CUSTOMER  WARP BREAKS-PACKAGE /STRENGTH  SPLICE QUALITY (Appearance/Strength)
  • 7.  AIM AT ZERO INTERNAL COMPLAINTS  IN TQM `ZDQC’ IS A CONCEPT
  • 8.  DEVELOP INTERNAL AUDIT SYSTEMS- FOOLPROOF  BUYER`S EXPERTISE-LET US GIVE VALUE
  • 9.  DEFECT IS ANYTHING THAT DISSATISFIES THE CUSTOMER  QUALITY IS THE CUSTOMER`S PERCEPTION
  • 10. Type 1 Type 2 Warping Yarn Scouring Sizing Yarn Dyeing Weaving Warping Fabric Dyeing/Finishing Sizing Weaving Fabric Finishing
  • 11. Appx 450 to 700 ends/beam Speed : High speed – 600 m/m Super High Speed-1000 m/m Breaks/Million Meters 0.25 to 0.4 for Single yarn 0 to 0.2 for Double yarn Yarn strength: 18 RKM/3000 CSP – Single yarn 20 RKM/3300 CSP - Double yarn Consistency in yarn length
  • 12. NO Crushed cones NO Cut ends NO Entanglements NO Transport damages Preferred cone weights for single yarn  Coarse Medium : Upto 3 kg  60s to 80s : 2.2 kg  Above 80s : 1.8 kg
  • 13. Low Hairiness (Additional process of winding introduces more hairs. Hence basic yarn should have less hairiness)
  • 14. Type 1 Type 2 Knitting Scouring Scouring Bleaching or Dyeing Bleaching Knitting Dyeing/Finishing Fabric finishing
  • 15. Uniform shade Contamination free/less Dyed Vs White bleach standards Less long term faults Less slubs/short thick places Absence of wild yarn
  • 16. Directly procure sewing threads from MILLS - Polyester - Cotton Requirements: Less Knots Less Splice Near Zero short thick place (5-6 A2,B2 faults in ply yarn - called as ELKO)
  • 17. Doubling (TFO/Ring Doubling) Gassing Gassing, Mercerizing and bleaching Gassing, Mercerizing and dyeing Grindle yarn Fancy Yarn
  • 18. Uniform shade/Homogenous mix Quality Less long term faults Less fluff liberation Less Neps Good yarn strength (Stress is more during mercerizing)
  • 19. Count & : Based on 30 lea weights Count CV% : Count CV% should be below 1.2% For 50s, 1.2% count CV% means a range of 48.8 to 51.2
  • 20. 95% confidence level 2 σ Limits 2σ 48.8 σ x 50 σ 2σ 51.2 95% of the values will fall between 48.8 to 51.2 5% of the samples can take extreme values i.e. below 48.8 or above 51.2
  • 21.  Evenness : U% or mass variation measure  Thin : -50% of yarn diameter  Thick : +50%  Neps : +200% of yarn diameter with a size less than 2mm
  • 22.  Evenness : Single Yarn 9 to 11.5 (20s to 80s) Double yarn 6.5 to 8  Evenness of double yarn: Single yarn evenness -------------------------- 2
  • 23.  20s - 20 60s - 120  30s - 35 80s - 210  40s - 65 100s - 280  50s - 95 TODAY’S CUSTOMER REQUIREMENTS ONTODAY’S CUSTOMER REQUIREMENTS ON IMPERFECTIONS (COMBED YARN)IMPERFECTIONS (COMBED YARN)
  • 24.  Uster hairiness index : 20s - 7.0 40s - 5.2 80s - 4.2  Zwiegle S3 value : 40sCW - 550 HAIRINESSHAIRINESS
  • 25. HAIRINESS-CONVENTIONAL  HAIRINESS INDEX  HAIR COUNT  H3 OR S3 VALUES NEW: HAIR SEVERITY
  • 26.  HAIR SEVERITY IS AN INDEX DERIVED FROM HAIR COUNT DISTRIBUTION  TWO YARNS HAVING SIMILAR HAIRINESS INDEX WILL HAVE DIFFERENT HAIR SEVERITY WHICH DECIDES THE END USE PERFORMANCE
  • 27. R E F HI 3 M M 4 M M 5 M M 6 M M 7 M M >8 M M HC HS A 4.4 123 16 2.6 0.5 0.3 0.1 143 8.9 B 4.5 163 22 2.5 0.6 0.1 0 188 12
  • 28.  LEA STRENGTH : Lea Tester using 120 yards lea  Terminology : Count Strength Product  CSP for Warp single yarns : 2800+  CSP for Hosiery yarns : 2300 +  CSP for “Yarn dyeing” : 2500 + YARN STRENGTHYARN STRENGTH
  • 29.  Single yarn strength : Based on 50cm specimen break  Instruments : Tensorapid Tensojet  RKM : SYS converted to Tex could for easy memory  RKM : Single yarn strength(grams) ---------------------- Tex count YARN STRENGTHYARN STRENGTH
  • 30.  RKM : Single yarn : 18RKM:Warp S.Y 15RKM:SY Hosiery  Elongation % : Extension of yarn at the breaking point as %  Indian yarns (Single) : 4 – 4.5  Under spinning of yarn & import cotton (single) : 4.5 – 5.5
  • 31.  Raw material faults  Objectionable faults  Long thick faults  Long thin faults Today’s requirements: Any single yarn: Below 65 Any double yarn:Below 40 CLASSIMAT FAULTSCLASSIMAT FAULTS
  • 32. 1 A4 B4 C4 D4 A3 B3 C3 D3 A2 B2 C2 D2 A1 B1 C1 D1 +400% +250% +150% +100% +45% H1 I1 H2 I2 F G E - 30% - 45% - 75% 0.1 1 2 4 8 32
  • 33. Single yarn : 8% Double yarn : 6.5% (Follows Normal Distribution) GROUP MINIMUM AVERAGE or 10 Percentile value SINGLE YARN STRENGTH VARIATIONSINGLE YARN STRENGTH VARIATION
  • 34.  Shade variation/patta formation  Needle breaks  Fabric holes  Weight shortage  Fluff liberation  Contamiations NORMAL CUSTOMER COMPLAINTS IN HOSIERY YARN
  • 35.  Warping breaks  High level of entanglements in sizing  High level of warp breaks in loom  Higher weft breaks  Fabric neps  Yarn floats in Fabric  Contamination NORMAL CUSTOMER COMPLAINTS IN WEAVING YARN
  • 36.  Crushed cones/cone deformation  Nose damages  Nose flowering  Ribboning COMPLAINTS RELATED TO PACKING/CONES
  • 37.  Bag packing  Hollow packing  Carton packing  Carton packing covered with bags  Pallet packing TYPE OF PACKING
  • 39. Practices in Indian Ginneries Jute, Hair Polypropylene White & Colour Colour fabrics Colour Threads
  • 40. Dyed Fabric : White Polypropylene Projects Bleached Fabric: All colour fibers exhibited Up to 2 colour fiber/Kg is Tolerable Stringent requirements :0.5 Colour Fiber/20kg
  • 42. Manufacturing ProductsManufacturing Products with the Customerswith the Customers More satisfied customer base Active involvement of customer with the producer Reduced manufacturing cost Unique experience Availability of more choices to the customers
  • 43. Eg: Buying a recorded musical CD Vs recording a CD with selected songs Effect: 1st Scenario We pay for what we don’t need also 2nd Scenario We pay for a product i.e. satisfies 100% of our needs.
  • 44. Challenges: Customers arrive with own dynamic requirements Necessity of Re-orientation to joint relation Managers feel it as a challenge to their own Bias
  • 45. Challenges: Flexibility & Adaptability to changes Validation of products (Eg:Windows NT 2000) has been validated by Microsoft by its 6 lac customers.
  • 46. Differently we can call as tailoring the product to meet the customer requirements.
  • 47.  CUSTOMERS INTOLERENCE ON POOR SERVICE  GOOD SERVICE BRINGS MORE CUSTOMERS
  • 48.
  • 49.  Takes initiative  Do more than the competition  Takes responsibility
  • 50.  Think like a leader  Learn from the experience  Constantly strive to meet customer needs
  • 51.  Exceed expectations  Deliver on promises  Make it easy to do business
  • 52.  Be proactive  Gets to know customer`s perceptions  Response to feedback
  • 54.  It reveals company`s commitments  It reveals company`s intentions  It displays a personal touch to everyone
  • 55.  Identify coffee stains in your company  How ,as a manager ,are going to remove these coffee stains?
  • 56.  GOOD RELATIONSHIP ----WHY?  LESS THAN SATISFACTORY----WHY?  UNSATISFACTORY RELATIONSHIP ----WHY?
  • 57.
  • 58.  Not working for tips  When we visit next we bring business to the hotel
  • 59.
  • 61.
  • 62. 1. Yarn Quality (30%) 2. End use performance(30%) 3. Quality of Packing (10%) 4. Adherence to Delivery(10%) 5. Quality of Sales Staff (10%) 6. Quality of Agents(10%)