Xerox has implemented gamification in its management training program to improve engagement and reduce turnover, introducing a platform called 'stepping up to management.' This gamified application features quests that allow trainees to apply learned skills in real scenarios, with social elements and leaderboards enhancing interaction and competition. By incorporating teamwork and integrating with Yammer, Xerox fosters a collaborative training environment.

1. Xerox Case Study
Gamification in Training & Development

2. Prepared By
Manu Melwin Joy
Assistant Professor
SCMS School of Technology and Management
Kerala, India.
Phone – 9744551114
Mail – manu_melwinjoy@yahoo.com
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3. Xerox Case Study
• Xerox is using
gamification examples
with a social game
mechanic for
management training.

4. Xerox Case Study
• Xerox’s management
training program
embraced gamification
to better engage
trainees and to combat
high turnover.

5. Xerox Case Study
• The company introduced
a gamified application
called “Stepping Up to
Management” to
complement its existing
program.

6. Xerox Case Study
• Stepping Up is a module
and mission-oriented
platform which has
trainees complete on the
job tasks that they would
normally perform after
completing training.

7. Xerox Case Study
• It allows management
trainees to go on quests
to apply their learned
skills to real work
scenarios.

8. Xerox Case Study
• Quests can be done alone or
with others for social
interaction, and progress is
noted on leaderboards,
resulting in a more engaging
training program and a lower
trainee turnover rate for
Xerox.

9. Xerox Case Study
• As they progress,
ratings and progress is
listed on a
leaderboard.

10. Xerox Case Study
• While competition is
powerful, teamwork
can also be applied to
this, and multiple teams
can then compete.

11. Xerox Case Study
• Yammer integration allows
for a higher level of social
interaction as well, thus
cementing the teamwork
concept even further.