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Learn the Secret to Driving Performance
The document summarizes a webinar on driving performance through learning. It provides an agenda that includes discussing trends in corporate learning and performance, investments in formal and informal learning, using learning to retain top talent, and measuring learning program success through performance. It also provides an example of how Arrow Electronics implemented a learning program that led to improved productivity, better ability to use new skills on the job, and increased ability to assist others.
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Learn the Secret to Driving Performance
- 1. You can listento today’s webinar using your computer’s speakers or you may dial into the teleconference. If you would like to join the teleconference, please dial 1.650.479.3208 and enter access code: 920 846 526 #. You will be on hold until the seminar begins. #TMwebinar
- 2. Speakers: Camilla Edberg EMEADirector, Talent Recruitment and Management Arrow Electronics Claire Schooley Senior Analyst Forreseter Research #TMwebinar
- 3. • Q&A – Clickon the Q&A icon on your floating toolbar on the top of your screen. – Type in your question in the space at the bottom. – Click on “Send.” #TMwebinar
- 4. Polling Pollingquestion will appear in the “Polling” panel. Select your response and click on “Submit.” #TMwebinar
- 5. 1. Will Ireceive a copy of the slides after the webinar? YES 2. Will I receive a copy of the webinar recording? YES Please allow up to 2 business days to receive these materials. #TMwebinar
- 6. 6 | CONFIDENTIAL 6 CONFIDENTIAL Learnthe Secret to Driving Performance Moderated by Emilie Colker, GlobalEnglish Guest Speakers Claire Schooley, Forrester Research Inc Camilla Edberg, Arrow Electronics
- 7. 7 | CONFIDENTIAL 7| Confidential Guest speakers from: Sponsored by: Today’s Guest Speakers Claire Schooley Senior Analyst Forrester Research Inc. Camilla Edberg HR Director EMEA – Talent Recruitment & Management Arrow Electronics
- 8. 8 | CONFIDENTIAL 8| Confidential Guest speakers from: Sponsored by: Agenda Today’s corporate learning environment Top 3 trends in learning affecting performance Investments in both formal and informal learning Using learning to actively retain top talent Measuring learning program success by way of performance In practice: Arrow Electronics Live Q&A
- 9. 9 | CONFIDENTIAL 9| Confidential Guest speakers from: Sponsored by: Many and varied learning experiences increase employee performance results
- 10. © 2013 ForresterResearch, Inc. Reproduction Prohibited Generations and Cultures Have Different Characteristics But… 10 …everyone wants to perform well
- 11. © 2013 ForresterResearch, Inc. Reproduction Prohibited Why Align Performance and Learning? Helps you achieve performance goals through formal and informal learning 11
- 12. © 2013 ForresterResearch, Inc. Reproduction Prohibited Source: March 2, 2011, “Recruitment Aligns With Talent Management” Forrester report HR Strategic Processes 12 8% 7.9% 16.5% 7.0% Recruitment Learning management system (LMS) Performance Compensation • Requisition management • Sourcing • Applicant tracking • Interview management • Onboarding • Workforce planning • Training administration • Online learning delivery • Learning reports • Course catalog • Learning content management • Individual learning plans • Compliance • Skills and competencies • Goal management • Performance appraisals • Multirater appraisals (360) • Succession planning • Career planning • Pay for performance • Salary administration • Market pricing • Commission plans • Pay-equity analysis • Stock programs • Recognition and rewards HRMS transaction system
- 13. 13 | CONFIDENTIAL 13 CONFIDENTIAL Trend#1: Investments in Both Formal and Informal Learning Trend #2: Using Learning to Actively Retain Top Talent Trend #3: Measuring Learning Program Success By Way Of Performance
- 14. © 2013 ForresterResearch, Inc. Reproduction Prohibited Performance Management Goals, Appraisals, Succession, Career development Integration of Performance and Learning Learning Management Formal and Informal Learning 14
- 15. © 2013 ForresterResearch, Inc. Reproduction Prohibited Social Tools are Transforming the Way We Work Employees are learning and working with social media. Networks of people are solving problems faster across distances by engaging with peers, partners, and customers. Work culture is experiencing the rise of a culture of sharing. Work and learning are blending together. 15
- 16. © 2013 ForresterResearch, Inc. Reproduction Prohibited Source: July 14, 2011, “Informal Learning Garners Acceptance As A Legitimate Learning Approach” Forrester report Examples of Formal and Social Learning Tools 16 • Wikis • Podcasts • Blogs • Videos • Content rating • Interactive learning games • Virtual world • Smartphones • Blogs • Communities • Internet • Intranets • Expertise location • Online mentoring • Community of practice • EPSS (electronic performance support system) • Simulated learning • Intelligent search (results based on role) • Smartphones • Tablets • RSS feeds • User-generated content Structured formal learning LEARNER Search and learn Contextual learning Social learning communities Mentor advisory learning
- 17. © 2013 ForresterResearch, Inc. Reproduction Prohibited Today, Employees Initiate Their Own Learning 17 Communities of practice Search Expertise location Podcasts, Vodcasts, YouTube Blogs and wikis Employee Social networks Document libraries Mentors Instant messaging
- 18. 18 | CONFIDENTIAL 18 CONFIDENTIAL Trend#1: Investments in Both Formal and Informal Learning Trend #2: Using Learning to Actively Retain Top Talent Trend #3: Measuring Learning Program Success By Way Of Performance
- 19. © 2013 ForresterResearch, Inc. Reproduction Prohibited Retaining the best employees in today’s multigenerational workforce is a goal but also a major challenge for executives Companies Need to Keep the Best Employees 19
- 20. © 2013 ForresterResearch, Inc. Reproduction Prohibited Stages of Honing Employee Performance 20 Employee career planning Management review and discussions Competencies, goals and skill development 1 2 3
- 21. © 2013 ForresterResearch, Inc. Reproduction Prohibited Learning Has Come a Long Way 21 Classroom • Instructor-led, scheduled classroom event • Skills-based • Tactical, technical, and personal skills Online • eLearning • Anywhere, anytime access • One-size-fits-all • Classroom content online Blended • Blend depends on content • Self-paced, online classroom • Competency- based • Aligned with enterprise goals Contextual • Contextual, continuous delivery • Just-in-time and embedded • Learning built into the application • Course ratings, learner forums, blogs • Mapped to real world Learner-driven • Collaboration with other learners • Efficient self- service learning • Personalized for an by the learner • Integration of learning and work • Social networks Learning and the business process must be intertwined
- 22. 22 | CONFIDENTIAL 22 CONFIDENTIAL Trend#1: Investments in Both Formal and Informal Learning Trend #2: Using Learning to Actively Retain Top Talent Trend #3: Measuring Learning Program Success By Way Of Performance
- 23. 23 | CONFIDENTIAL 23| Confidential Guest speakers from: Sponsored by: How do you measure achievement as a result of learning and performance?
- 24. 24 | CONFIDENTIAL 24| Confidential Guest speakers from: Sponsored by: Arrow Electronics Industry: Electronics Head quartered: USA Employees: 16,500 Countries: 55 Locations: 470 The secret of our success is the phone-based coaching, which we find invaluable--individuals are provided with personalized practice, feedback and materials to read and discuss. This makes the learning come alive, and the learners come back! — Camilla Edberg, HR EMEA Director, Talent Recruitment and Management, Arrow Electronics
- 25. 25 | CONFIDENTIAL 25| Confidential Guest speakers from: Sponsored by: Arrow Electronics Challenge • Need to communicate and connect with colleagues, customers, and channel partners wherever they are in EMEA • Consistent and quality learning and deployment across the region Solution • Learning program addresses relevant business situations • Personalizing levels of study for each individual • Combining online instruction with a dedicated virtual coach over the phone • Enable managers to add English skills improvement as individual development goals Results •Approximately 3000 person days in improved productivity annually •93% have been able to use what they’ve learned on the job •76% are better able to offer assistance
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- 27. © 2013 ForresterResearch, Inc. Reproduction Prohibited Integrate Performance and Learning to Achieve Performance Goals Through Formal and Informal Learning: Integrate learning programs into employee annual performance goals and expectations Review employee learning progress in relation to goals regularly (at the individual and group level) Involve managers – manager involvement is essential to encourage learning and reinforce positive behavior Always develop a mechanism to measure success at the start of a program Ensure selected learning solutions or programs can be personalized to the needs of the employee for maximum motivation and engagement 27
- 28. 28 | CONFIDENTIAL 28 CONFIDENTIAL ThankYou! GlobalEnglish Emilie Colker ecolker@globalenglish.com @globalenglish Forrester Research Inc. Claire Schooley cschooley@forrester.com @forrester
- 29. Join Our NextTM Webinar Talent Analytics: Building Actionable Business Intelligence Across the Employee Lifecycle Thursday, May 30, 2013 TM Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for upcoming TM Webinars at www.talentmgt.com/webinars Join the Talent Management magazine Network http://network.talentmgt.com/ #TMwebinar