Downloaded 211 times
Uploaded byChristian Rodriguez
Workplace Emotions and Attitudes
This document discusses emotions, attitudes, and their relationship to the workplace. It defines emotions as brief psychological episodes directed at objects or events that create a state of readiness. Attitudes are evaluations consisting of beliefs, feelings, and behavioral intentions. A model is presented showing how the perceived environment influences cognitive and emotional processes, which impact feelings, attitudes, and behaviors. The document also discusses concepts like emotional intelligence, job satisfaction, organizational commitment, psychological contracts, and how emotions can impact these workplace attitudes.
More Related Content
Similar to Workplace Emotions and Attitudes
Workplace Emotions and Attitudes
- 1. Workplace Emotions and Attitudes
- 2. Emotions Psychological, behavioral,and physiological episodes experienced toward an object, person or event that create a state of readiness.
- 3. Four Key Elements of Emotions: • Brief events or episodes • Directed toward someone or something • Experiences • State of readiness
- 4. Circumplex Model of Emotions High Low Aroused, Astonished, Stimulated Distressed Fearful Jittery High-activation negative emotions Low-activation negative emotions Enthusiastic Elated Excited High-activation positive emotions Low-activation negative emotions Unhappy Sad Gloomy Bored Tired Drowsy Happy Cheerful Delighted Relaxed Content Calm Quiet, Tranquil, Still Negative Positive Activation Evaluation
- 5. Attitudes are the cluster of beliefs, assessed feelings, and behavioral intentions toward a person, object or event. Attitudes are judgments, whereas emotions are experiences. Attitudes
- 6. Three Components ofAttitude: Beliefs Feelings Behavioral intentions
- 7. Model of Emotions, Attitudes, and Behavior Perceived Environment Cognitive process Emotional process Feelings Emotional Behavior Beliefs Behavioral Intentions Episodes Attitude
- 8. A psychological tensionthat occurs when people perceive an inconsistency between their beliefs, feelings, and behavior. Cognitive Dissonance
- 9. The effort, planning,and control needed to express organizationally desired emotions during interpersonal transactions. Emotional Labor
- 10. A conflict betweena person’s required and true emotions. Emotional Dissonance Surface acting Deep acting
- 11. Emotional Intelligence Abilityto perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others. Dimensions of Emotional Intelligence Perceive, understand, and regulate emotions Self-awareness Self-management Social awareness Relationship management
- 12. • A person’sevaluation of his or Job satisfaction her job and work context. • An appraisal of the perceived job characteristics, work environment and emotional experiences at work. Exit-voice-loyalty-neglect (ELVN) model
- 13. Continuance Commitment Organizational Commitment Employee’s emotional attachment to, identification in a particular organization. A calculative decision to remain with an organization because quitting would be costly.
- 14. Building Organizational Commitment Justice and support Trust Shared values Organizational comprehensions Employee involvement
- 15. The individual’s beliefsabout the terms and conditions of a reciprocal exchange agreement between that person and another party. Psychological Contract Transactional Contracts Relational Contracts
- 16. Workplace Emotions and Attitudes