This document discusses emotions, attitudes, and their relationship to the workplace. It defines emotions as brief psychological episodes directed at objects or events that create a state of readiness. Attitudes are evaluations consisting of beliefs, feelings, and behavioral intentions. A model is presented showing how the perceived environment influences cognitive and emotional processes, which impact feelings, attitudes, and behaviors. The document also discusses concepts like emotional intelligence, job satisfaction, organizational commitment, psychological contracts, and how emotions can impact these workplace attitudes.

1. Workplace
Emotions and
Attitudes

2. Emotions
Psychological,
behavioral, and
physiological
episodes
experienced toward
an object, person or
event that create a
state of readiness.

3. Four Key Elements
of Emotions:
• Brief events or
episodes
• Directed toward
someone or
something
• Experiences
• State of readiness

4. Circumplex
Model of
Emotions
High
Low
Aroused, Astonished,
Stimulated
Distressed
Fearful
Jittery
High-activation
negative
emotions
Low-activation
negative
emotions
Enthusiastic
Elated
Excited
High-activation
positive
emotions
Low-activation
negative
emotions
Unhappy
Sad
Gloomy
Bored
Tired
Drowsy
Happy
Cheerful
Delighted
Relaxed
Content
Calm
Quiet, Tranquil,
Still
Negative Positive
Activation
Evaluation

5. Attitudes are the
cluster of beliefs,
assessed feelings,
and behavioral
intentions toward a
person, object or
event.
Attitudes are
judgments, whereas
emotions are
experiences.
Attitudes

6. Three Components
of Attitude:
 Beliefs
 Feelings
 Behavioral
intentions

7. Model of Emotions,
Attitudes, and
Behavior
Perceived Environment
Cognitive process Emotional process
Feelings Emotional
Behavior
Beliefs
Behavioral
Intentions
Episodes
Attitude

8. A psychological tension that
occurs when people
perceive an inconsistency
between their beliefs,
feelings, and behavior.
Cognitive
Dissonance

9. The effort, planning, and
control needed to express
organizationally desired
emotions during
interpersonal transactions.
Emotional
Labor

10. A conflict between a
person’s required and true
emotions.
Emotional
Dissonance
Surface acting
Deep acting

11. Emotional
Intelligence
Ability to perceive and express
emotion, assimilate emotion in
thought, understand and reason
with emotion, and regulate emotion
in oneself and others.
Dimensions of Emotional
Intelligence
Perceive, understand, and regulate
emotions
Self-awareness
Self-management
Social awareness
Relationship management

12. • A person’s evaluation of his or Job satisfaction
her job and work context.
• An appraisal of the perceived
job characteristics, work
environment and emotional
experiences at work.
Exit-voice-loyalty-neglect
(ELVN) model

13. Continuance
Commitment
Organizational
Commitment
Employee’s emotional
attachment to, identification
in a particular organization.
A calculative decision to
remain with an organization
because quitting would be
costly.

14. Building Organizational Commitment
Justice and
support
Trust
Shared values
Organizational
comprehensions
Employee
involvement

15. The individual’s beliefs about
the terms and conditions of a
reciprocal exchange
agreement between that
person and another party.
Psychological
Contract
Transactional Contracts
Relational Contracts

16. Workplace
Emotions and
Attitudes