User Experience (UX) Research in HealthcareDan Berlin
Healthcare companies should embrace iterative user research so that they may design products that aligns with their customers' wants and needs. UX research studies are not clinical trials - they are a means of learn how to best design a product for customers.
Biometrics in UX Research: The Next Big StepDan Berlin
My talk from the 2015 Big Design Conference in Dallas, TX. Discusses how the use of biometric capture devices may give us a new tool in our user experience research toolkit.
UX in Healthcare Tech: Humanistic Design to Motivate User BehaviorTryMyUI
Aimee Richardson, Lead UX Researcher at Kaiser Permanente, presents on user research and design in healthcare tech, using a Prediabetes patient app she worked on as an example.
UX in healthcare tech necessitates sensitive in-depth user research, understanding and empathy with users, and design sense for creating software that meets their needs and motivates behavioral change, whether to eat better or keep to their medication schedule.
Aimee's presentation was part of the UX in Healthcare Tech webinar hosted by TryMyUI. Learn more at www.trymyui.com/webinar
Buttons on forms and surveys: a look at some research 2012Caroline Jarrett
Does 'Submit' or 'Send' or 'OK' go to the left or right of 'Cancel'? Does 'Next' go to the left or right of 'Previous'? This talk at the Information Design Conference 2012 discusses three research studies on forms and surveys.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Usability Testing for Survey Research:How to and Best Practicesegeisen
This presentation describes how usability testing of surveys can be used to improve data quality and reduce respondent burden. We describe what kind of surveys can be tested and when. We also provide practice advice for planning, conducting, and analyzing usability tests of surveys.
An Introduction to the World of User ResearchMethods
What is user? Why do we do it? How do we do it? User Research Consultants, Dr Jennifer Klatt and Ben Smith from Methods Digital (https://methodsdigital.co.uk/) have kindly put together this slide deck to take you through the basics.
User Experience (UX) Research in HealthcareDan Berlin
Healthcare companies should embrace iterative user research so that they may design products that aligns with their customers' wants and needs. UX research studies are not clinical trials - they are a means of learn how to best design a product for customers.
Biometrics in UX Research: The Next Big StepDan Berlin
My talk from the 2015 Big Design Conference in Dallas, TX. Discusses how the use of biometric capture devices may give us a new tool in our user experience research toolkit.
UX in Healthcare Tech: Humanistic Design to Motivate User BehaviorTryMyUI
Aimee Richardson, Lead UX Researcher at Kaiser Permanente, presents on user research and design in healthcare tech, using a Prediabetes patient app she worked on as an example.
UX in healthcare tech necessitates sensitive in-depth user research, understanding and empathy with users, and design sense for creating software that meets their needs and motivates behavioral change, whether to eat better or keep to their medication schedule.
Aimee's presentation was part of the UX in Healthcare Tech webinar hosted by TryMyUI. Learn more at www.trymyui.com/webinar
Buttons on forms and surveys: a look at some research 2012Caroline Jarrett
Does 'Submit' or 'Send' or 'OK' go to the left or right of 'Cancel'? Does 'Next' go to the left or right of 'Previous'? This talk at the Information Design Conference 2012 discusses three research studies on forms and surveys.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Usability Testing for Survey Research:How to and Best Practicesegeisen
This presentation describes how usability testing of surveys can be used to improve data quality and reduce respondent burden. We describe what kind of surveys can be tested and when. We also provide practice advice for planning, conducting, and analyzing usability tests of surveys.
An Introduction to the World of User ResearchMethods
What is user? Why do we do it? How do we do it? User Research Consultants, Dr Jennifer Klatt and Ben Smith from Methods Digital (https://methodsdigital.co.uk/) have kindly put together this slide deck to take you through the basics.
workshop for UXPA DC on April 12, 2014, entitled "All this UX data! Now what?" Attendees learned how to deal with large amounts of user experience data from tests, and how to combine certain data to tell a succinct story.
Ten tips for creating a better survey - questions, process, and testing. Presented at UX Bristol, 15th July 2011.
This is an updated version of '10 tips for a better survey' presented at STC2011.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Respondents, particularly younger generations, want to take surveys on their mobile devices, but the reality is that most surveys are either too difficult to take on a mobile device or unpleasant. It’s time to rethink design and test out changes to meet consumers on their choice of device.
Every study starts with a question. This session at CSUN 2014 started by examining the questions that usability testing can answer. Short case studies illustrate how the right technique will help us know not only what is happening but also why it’s happening. It's an overview of usability testing as a research method, and what you can (and can’t) learn from working with real people as they try to use a web site or other product.
One thing mobile has taught us beyond a doubt: consumers are in control. Think of one person you know that does not have a smartphone. Coming up short? This is precisely the reason we need to 'Go Mobile' now.
Do no harm: Tips for avoiding the unethical turn of events in user research (...Jennifer (Jen) McGinn
This is the 10-minute talk I gave to NH UXPA on December 11th and Boston UXPA on October 30th. It's time we start talking (again) about the ethical issues in user research and design. While 10 minutes is barely enough time to scratch the surface, I hope to give a longer version of this talk in the future, because there is so much more for us to explore and discuss.
2 Studies UX types should know about (Straub UXPA unconference13)Kath Straub
I described these two studies during the Research in Practice: Studies UXers should know about workshop. I expected them to be drive-bys ... as in, "Yah, yah, .. have heard that ... let's move on." I was surprised to find that the group -- a sharp, engaged and thoughtful group-- didn't know these studies. Instead of a few minutes description, we discussed and debated how these studies might influence UX practice for almost an hour. Based on that, I got nudged (Culprit = @susandra Susan Dray) to presenting these two @ the UXPA unconference.
There are many other studies studies that all UXPros should be familiar with ...
Today, technology shapes the way we live. But how can we use technology to gain deeper insights? To create new value and generate higher quality data, Lightspeed now bundles its engagement expertise with scalable technology platforms. Our award winning staff combines our strategically significant, game-changing responsive and prescriptive survey design solutions with video open ends and emotional coding.As Lightspeed delivers the next generation of market research solutions that leverage a combination of attitudinal and behavioral data, marketers can go beyond standard surveys to connect with today’s consumers.
Your "Psychologist Voice": Leveraging Voice Mindfulness for UX ResearchDan Berlin
Moderating a one-on-one interview to elicit the most actionable data is an acquired skill. A primary aspect of this, which we don’t normally talk about, is the tone, timbre, and pace of our voice. Some say that a moderator should try to match the participant’s tone; that this makes the participant feel that you are similar to him or her. But I believe that it is better to use your “psychologist voice” when moderating sessions. That is, you should always keep a soft tone, modulate your voice, stay quiet, and always be ready to turn a question back to the participant. In this presentation, I’ll reveal the fun origins of how I discovered the psychologist voice and why it not only makes for sessions that yield useful data, but is also an important life-skill.
SearchLove San Diego 2015 | Marli Mesibov, 'Make Magic with Anticipatory DesignDistilled
Every user wants to be Batman, with Alfred the butler anticipating their wants, needs and preferences. Thus, for anyone hoping to increase customer retention, the ability to anticipate the user’s every need is vital. This talk will explore the magic behind creating anticipatory design and content, including how to incorporate anticipatory design in your marketing materials, and a case study of how it can be done successfully.
Brains, Games, and Behavior Change - Dustin Ditommaso, 2015Mad*Pow
"Designing for behavior change can be looked at through many lenses. As the implementers of interventions, products and services designed to modify the decisions and behaviors of others, we can adopt a “Doing to,” “Working with,” or “Working for” mentality. The people on the receiving end of our interventions can perceive this frame of reference, and this can have a great impact on the initiation, engagement and outcomes of designs we put in place.
While the current popular discourse revolves around fixing or capitalizing upon our limited cognitive, emotional and motivational resources through varying levels of authority and control, humans are self-organizing systems who may need little more than support of their autonomy and growth potential to enact tremendous change in their lives. With this in mind, delivering interventions that preserve human agency and foster authentic functioning can seem like a radical (yet welcomed) approach.
But how might we do this? What kinds of systems can be implemented to achieve individual and group level change while preserving a sense of volitional engagement? Games and Gameful Design (but not “Gamification”) offer a promising approach to creating the conditions whereby people are willing, active participants in initiating and sustaining meaningful change efforts.
In this talk, I’ll articulate theory and evidence-based methods and models for evaluating and implementing the ways by which games and play shape our psychological processes and influence behavior and subjective well-being." -Dustin DiTommaso, SVP Behavior Change at Mad*Pow
workshop for UXPA DC on April 12, 2014, entitled "All this UX data! Now what?" Attendees learned how to deal with large amounts of user experience data from tests, and how to combine certain data to tell a succinct story.
Ten tips for creating a better survey - questions, process, and testing. Presented at UX Bristol, 15th July 2011.
This is an updated version of '10 tips for a better survey' presented at STC2011.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Respondents, particularly younger generations, want to take surveys on their mobile devices, but the reality is that most surveys are either too difficult to take on a mobile device or unpleasant. It’s time to rethink design and test out changes to meet consumers on their choice of device.
Every study starts with a question. This session at CSUN 2014 started by examining the questions that usability testing can answer. Short case studies illustrate how the right technique will help us know not only what is happening but also why it’s happening. It's an overview of usability testing as a research method, and what you can (and can’t) learn from working with real people as they try to use a web site or other product.
One thing mobile has taught us beyond a doubt: consumers are in control. Think of one person you know that does not have a smartphone. Coming up short? This is precisely the reason we need to 'Go Mobile' now.
Do no harm: Tips for avoiding the unethical turn of events in user research (...Jennifer (Jen) McGinn
This is the 10-minute talk I gave to NH UXPA on December 11th and Boston UXPA on October 30th. It's time we start talking (again) about the ethical issues in user research and design. While 10 minutes is barely enough time to scratch the surface, I hope to give a longer version of this talk in the future, because there is so much more for us to explore and discuss.
2 Studies UX types should know about (Straub UXPA unconference13)Kath Straub
I described these two studies during the Research in Practice: Studies UXers should know about workshop. I expected them to be drive-bys ... as in, "Yah, yah, .. have heard that ... let's move on." I was surprised to find that the group -- a sharp, engaged and thoughtful group-- didn't know these studies. Instead of a few minutes description, we discussed and debated how these studies might influence UX practice for almost an hour. Based on that, I got nudged (Culprit = @susandra Susan Dray) to presenting these two @ the UXPA unconference.
There are many other studies studies that all UXPros should be familiar with ...
Today, technology shapes the way we live. But how can we use technology to gain deeper insights? To create new value and generate higher quality data, Lightspeed now bundles its engagement expertise with scalable technology platforms. Our award winning staff combines our strategically significant, game-changing responsive and prescriptive survey design solutions with video open ends and emotional coding.As Lightspeed delivers the next generation of market research solutions that leverage a combination of attitudinal and behavioral data, marketers can go beyond standard surveys to connect with today’s consumers.
Your "Psychologist Voice": Leveraging Voice Mindfulness for UX ResearchDan Berlin
Moderating a one-on-one interview to elicit the most actionable data is an acquired skill. A primary aspect of this, which we don’t normally talk about, is the tone, timbre, and pace of our voice. Some say that a moderator should try to match the participant’s tone; that this makes the participant feel that you are similar to him or her. But I believe that it is better to use your “psychologist voice” when moderating sessions. That is, you should always keep a soft tone, modulate your voice, stay quiet, and always be ready to turn a question back to the participant. In this presentation, I’ll reveal the fun origins of how I discovered the psychologist voice and why it not only makes for sessions that yield useful data, but is also an important life-skill.
SearchLove San Diego 2015 | Marli Mesibov, 'Make Magic with Anticipatory DesignDistilled
Every user wants to be Batman, with Alfred the butler anticipating their wants, needs and preferences. Thus, for anyone hoping to increase customer retention, the ability to anticipate the user’s every need is vital. This talk will explore the magic behind creating anticipatory design and content, including how to incorporate anticipatory design in your marketing materials, and a case study of how it can be done successfully.
Brains, Games, and Behavior Change - Dustin Ditommaso, 2015Mad*Pow
"Designing for behavior change can be looked at through many lenses. As the implementers of interventions, products and services designed to modify the decisions and behaviors of others, we can adopt a “Doing to,” “Working with,” or “Working for” mentality. The people on the receiving end of our interventions can perceive this frame of reference, and this can have a great impact on the initiation, engagement and outcomes of designs we put in place.
While the current popular discourse revolves around fixing or capitalizing upon our limited cognitive, emotional and motivational resources through varying levels of authority and control, humans are self-organizing systems who may need little more than support of their autonomy and growth potential to enact tremendous change in their lives. With this in mind, delivering interventions that preserve human agency and foster authentic functioning can seem like a radical (yet welcomed) approach.
But how might we do this? What kinds of systems can be implemented to achieve individual and group level change while preserving a sense of volitional engagement? Games and Gameful Design (but not “Gamification”) offer a promising approach to creating the conditions whereby people are willing, active participants in initiating and sustaining meaningful change efforts.
In this talk, I’ll articulate theory and evidence-based methods and models for evaluating and implementing the ways by which games and play shape our psychological processes and influence behavior and subjective well-being." -Dustin DiTommaso, SVP Behavior Change at Mad*Pow
A space where theory, evidence, policy and practice can come together to enlighten multi-disciplinary stakeholders interested in facilitating meaningful change at individual, group and population levels.
HXR 2016: Improving Care Experiences through Human-Centered Design - Jonathan...HxRefactored
Innovative ideas are everywhere in healthcare these days. But how do we go from rough ideas, to a clear strategic vision, to actually bringing ideas to life? What does the process actually look like? From a brand new cancer center designed by patients for patients, to a 24/7 virtual clinic co-designed with the nurses who would run it, this session will discuss how human-centered design plays out in the real world.
Organizational Parkour for Seattle Infocamp, 10/2013Joan Vermette
More on ways to practice our negotiation skills so our great UX designs will see the light of day. It proposes that UX Designers strengthen our cognitive flexibility, learn basic negotiation skills, and anticipate conflict and practice how to get through it.
Going Deep Uncovering Hidden Insights Through User Interviews - WebVisions 20...Mad*Pow
User interviews are a great technique for getting to know your target audience. But sometimes people just don’t know how to articulate what they need, want, or feel. We’ll discuss how to use projective techniques, such as image associations, collaging, sentence completion, and others to uncover hidden, actionable insights to fuel your designs.
Workshop Materials from a recent workshop given by the Sachs Insights team and MadPow team about patient journey map design - how you design them, the role they play in an organization, and what makes a compelling story.
HXR 2016: Narratives in Healthcare: Stories as Drivers of Change - Samantha D...HxRefactored
Narrative shapes every aspect of the healthcare experience. It molds our understanding of the past and forms our expectations for the future. Narratives are even being employed as health interventions. This track will explore how narratives have and will drive both personal and systemic change in healthcare from the perspective of the provider, patient, designer, and researcher. We will discover how harnessing narrative as a tool can transform the experience and delivery of care.
HXR 2016: Content Strategy: How Do we Talk About Healthcare - Marli Mesibov &...HxRefactored
It’s a constant struggle to find the right words when communicating with patients. Healthcare has a lot of medical and insurance terminology, and patients and their families just don’t understand it. At Mad*Pow, Marli Mesibov and Dana Ortégon design strategies for communicating across the healthcare ecosystem.
Join them for a fast track session, and ask all the content and communications questions that have built up in your brain.
Motivational Dynamics in Health Behavior Change - Health 2.0 Fall 2014 Confer...Mad*Pow
Mad*Pow's Dustin DiTommaso shares his insights at the 2014 Health 2.0 Fall Conference on, "Motivational Dynamics in Health Behavior Change."
Just as no change is possible without action, no action is possible without motivation and as you’ll find in this talk, patient needs satisfaction and their quality (not quantity) of motivation are critical to the success of any behavior change intervention.
UXPA 2021: Journey Mapping Tools and Techniques: Research, Design and Action ...UXPA International
Presented by Josh DeLung. Journey mapping is a commonly used methodology in customer experience (CX) research that helps organizations understand different aspects of their relationship with customers. Through research, the hypothesized experience at each touchpoint with a customer is refuted or validated. This effort tells organizations where they are positively influencing customer retention and word-of-mouth or negatively influencing it. Once this is documented (mapped), the organization can more effectively plan actions that will result in a better experience. And by tying key CX metrics to sales or other goals, they can use journey mapping as a tool for uncovering CX investments that have the best return for the organization.
In UX strategy, journey mapping is an effective way to understand which touchpoints intersect with systems that could benefit from improved usability to increase user satisfaction, whether those users are employees, customers or citizens. This session will cover a four-step approach to effectively integrating journey mapping into your organization’s UX strategy process, inclusive of the applicable research methods and tools that help make journey mapping most effective.”
User Research to Validate Product Ideas WorkshopProduct School
Learn how to leverage User Research techniques to validate customer demand for new products and features before writing a line of code.
See best UX best practices, different user testing experiences (Moderated & Unmoderated) and how to analyze user flows.
NCV 3 Business Practice Hands-On Support Slide Show - Module 6Future Managers
This slide show complements the learner guide NCV 3 Business Practice Hands-On Training by Nickey Cilliers, published by Future Managers Pty Ltd. For more information visit our website www.futuremanagers.net
SharePoint "Moneyball" - The Art and Science of Winning the SharePoint Metric...Susan Hanley
Measurement is not just about looking for a bottom-line result to justify investments. It’s also a tool to provide feedback about where the organization is along the road to successfully leveraging investments in SharePoint and the business outcomes it provides. At every stage in the development of your solution, metrics provide a valuable means for focusing attention on desired behaviors and results. This presentation showcases a practical and realistic framework for SharePoint metrics based on real world examples and successes.
SUBJECT: SOCIO EDUCATIONAL PROJECT
TUTOR: DR. MIGUEL PONCE
THEME: PART III. PROJECT EVALUATION
STUDENTS:
MONTESDEOCA BENITEZ DIANA PRISCILA
PACHACAMA SIMBAÑA DAYSI ALEXANDRA
Intro talk on lean unmoderated user testing given at General Assembly, Los Angeles in spring 2013. Covers basics, benefits & limitations, when to test, what to test, and a case study.
In this Webinar, Stephen Fleming-Prot, Principal UX Researcher, provides techniques to guide you through the sometimes rough waters of customer experience research in 2019. With executives demanding that their teams connect with customers and build empathy for their users, this webinar gives you actionable tactics to help you expand your cross-functional teams’ methods and approaches for research.
You’ll learn:
Guidance on “mapping” out a plan for 2019
Considerations for the “gear” and tools you need for the journey, including balancing quantitative and qualitative approaches to research
New techniques to help you “navigate” your research needs
Research considerations for dealing with new tech
Tips on ensuring everyone is moving in the same direction - towards a better understanding of, and more empathy for customers
Workbook for Designing a Process Evaluation MoseStaton39
Workbook
for
Designing
a Process
Evaluation
Produced for the
Georgia Department of Human
Resources
Division of Public Health
By
Melanie J. Bliss, M.A.
James G. Emshoff, Ph.D.
Department of Psychology
Georgia State University
July 2002
Evaluation Expert Session
July 16, 2002 Page 1
What is process evaluation?
Process evaluation uses empirical data to assess the delivery of
programs. In contrast to outcome evaluation, which assess the
impact of the program, process evaluation verifies what the
program is and whether it is being implemented as designed. Thus,
process evaluation asks "what," and outcome evaluation asks, "so
what?"
When conducting a process evaluation, keep in mind these three
questions:
1. What is the program intended to be?
2. What is delivered, in reality?
3. Where are the gaps between program design and delivery?
This workbook will serve as a guide for designing your own process
evaluation for a program of your choosing. There are many steps involved
in the implementation of a process evaluation, and this workbook will
attempt to direct you through some of the main stages. It will be helpful to
think of a delivery service program that you can use as your example as
you complete these activities.
Why is process evaluation important?
1. To determine the extent to which the program is being
implemented according to plan
2. To assess and document the degree of fidelity and variability in
program implementation, expected or unexpected, planned or
unplanned
3. To compare multiple sites with respect to fidelity
4. To provide validity for the relationship between the intervention
and the outcomes
5. To provide information on what components of the intervention
are responsible for outcomes
6. To understand the relationship between program context (i.e.,
setting characteristics) and program processes (i.e., levels of
implementation).
7. To provide managers feedback on the quality of implementation
8. To refine delivery components
9. To provide program accountability to sponsors, the public, clients,
and funders
10. To improve the quality of the program, as the act of evaluating is
an intervention.
Evaluation Expert Session
July 16, 2002 Page 2
Stages of Process Evaluation Page Number
1. Form Collaborative Relationships 3
2. Determine Program Components 4
3. Develop Logic Model*
4. Determine Evaluation Questions 6
5. Determine Methodology 11
6. Consider a Management Information System 25
7. Implement Data Collection and Analysis 28
8. Write Report**
Also included in this workbook:
a. Logic Model Template 30
b. Pitfalls to avoid ...
Workbook for Designing a Process Evaluation .docxAASTHA76
Workbook
for
Designing
a Process
Evaluation
Produced for the
Georgia Department of Human
Resources
Division of Public Health
By
Melanie J. Bliss, M.A.
James G. Emshoff, Ph.D.
Department of Psychology
Georgia State University
July 2002
Evaluation Expert Session
July 16, 2002 Page 1
What is process evaluation?
Process evaluation uses empirical data to assess the delivery of
programs. In contrast to outcome evaluation, which assess the
impact of the program, process evaluation verifies what the
program is and whether it is being implemented as designed. Thus,
process evaluation asks "what," and outcome evaluation asks, "so
what?"
When conducting a process evaluation, keep in mind these three
questions:
1. What is the program intended to be?
2. What is delivered, in reality?
3. Where are the gaps between program design and delivery?
This workbook will serve as a guide for designing your own process
evaluation for a program of your choosing. There are many steps involved
in the implementation of a process evaluation, and this workbook will
attempt to direct you through some of the main stages. It will be helpful to
think of a delivery service program that you can use as your example as
you complete these activities.
Why is process evaluation important?
1. To determine the extent to which the program is being
implemented according to plan
2. To assess and document the degree of fidelity and variability in
program implementation, expected or unexpected, planned or
unplanned
3. To compare multiple sites with respect to fidelity
4. To provide validity for the relationship between the intervention
and the outcomes
5. To provide information on what components of the intervention
are responsible for outcomes
6. To understand the relationship between program context (i.e.,
setting characteristics) and program processes (i.e., levels of
implementation).
7. To provide managers feedback on the quality of implementation
8. To refine delivery components
9. To provide program accountability to sponsors, the public, clients,
and funders
10. To improve the quality of the program, as the act of evaluating is
an intervention.
Evaluation Expert Session
July 16, 2002 Page 2
Stages of Process Evaluation Page Number
1. Form Collaborative Relationships 3
2. Determine Program Components 4
3. Develop Logic Model*
4. Determine Evaluation Questions 6
5. Determine Methodology 11
6. Consider a Management Information System 25
7. Implement Data Collection and Analysis 28
8. Write Report**
Also included in this workbook:
a. Logic Model Template 30
b. Pitfalls to avoid .
Similar to Experience Research Best Practices (20)
UXPA Boston 2024 Maximize the Client Consultant Relationship.pdfDan Berlin
It is very common for enterprise companies to use the services of external consultants, perhaps especially so in the field of user experience (UX). This is sometimes in the service of augmenting the company’s UX team who may not have the resources to complete all their desired projects. Consultants may also help companies who are newer to UX, where they introduce the client team to best practices and typical workflows. In either case, it’s critical to project success for both the consultant and client team to work in harmony. This presentation will provide generalizable best practices for collaborating with consultants from both the consultant and client viewpoints. Though the presentation focuses on the consultant/client relationship, all conference attendees will benefit from the provided communication and collaboration tips. Dan Berlin and Yina Turchetti presented this talk at the UXPA Boston 2024 conference.
Beyond Eye Tracking: Bringing Biometrics to Usability ResearchDan Berlin
User experience research has traditionally relied upon qualitative techniques that entail users telling us their feelings, wants, and needs. This creates an inherent cognitive bias – data is filtered through the participant’s cognition. That is, we may not necessarily be hearing the participants’ true feelings. They may be trying to please the moderator or may just be unable to articulate the cause of their emotions. But researchers and stakeholders alike are thirsty for quantitative data that complements the qualitative. Luckily, we live in exciting times – there are two particular technologies that are becoming more accessible that will help usability researchers break through cognitive bias and provide that ever tantalizing quantitative data: eye tracking and biometrics. Eye tracking equipment has only recently started to become affordable to most anyone who wants to use it. Researchers must now get up-to-speed on eye tracking methodology and analysis. When is it appropriate? How can we turn the data into actionable findings? What the heck do I do with all of this new data?! More importantly, we should find new research techniques that will break through cognitive bias.
This is where the second technology comes in: biometrics. Psychophysiology is the study of how emotions affect changes in the body. Changes in heart rate, breathing rate, heart rate variability, and galvanic skin response (GSR) have all been shown to be accurate indicators of a person’s emotions, among others. Just as with eye tracking, the equipment to measure these biometrics are just now starting to become accessible to usability researchers. Until very recently, the equipment to gather this data was rather obtrusive and invasive. This not only affected participant comfort, but also did not lend to conducting “discount” usability research. But new technology allows the collection of biometrics in non-invasive ways. For instance, Affectiva’s Q Sensor is worn on the wrist and wirelessly gathers a participant’s GSR. The problem with integrating psychophysiological data into usability research is that individual researchers will need to come up with not only the algorithms to interpret the biometrics but also the technology to temporally marry the biometrics to the eye tracking data. These are no small tasks. There are companies out there that will collect and interpret the data for you for a hefty fee. But this technique should be in every usability researcher’s toolkit. As such, we should come together as a research community to figure this out. We need an open dialogue. We need to share techniques and stories.
Visual Principles of Experience Design: Blending Art and ScienceDan Berlin
Webinar description: What makes a user interface engaging and intuitive? Conversely, what makes some programs so difficult to use? The practice of experience design is a blending of art and science, informed by principles drawn from graphic arts, information theory and cognitive psychology. We are pattern seekers, and the more we understand how our visual system builds the patterns we see (or don't see), the more effectively we can control the user's experience.
We invite you to join Mad*Pow's Experience Design Director, Paul Kahn, and Experience Research Director, Dan Berlin, as they review visual cognition theories and show how the resulting principles are applied in experience design. Whether you are new to the field or an experienced practitioner, this presentation will introduce new topics and serve as a review of subjects that you may not have thought about in quite the same way. By raising awareness of how we think and how we see, we will show how theory informs our real-world visual design projects.
Transforming Brand Perception and Boosting Profitabilityaaryangarg12
In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
Methodologically, this research employs a comprehensive approach, combining qualitative and quantitative analyses. Real-world case studies illustrate the impact of branding, social media campaigns, and website redesigns on consumer perception, sales figures, and profitability. We assess the various metrics, including brand awareness, customer engagement, conversion rates, and revenue growth, to measure the effectiveness of these strategies.
The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Top 5 Indian Style Modular Kitchen DesignsFinzo Kitchens
Get the perfect modular kitchen in Gurgaon at Finzo! We offer high-quality, custom-designed kitchens at the best prices. Wardrobes and home & office furniture are also available. Free consultation! Best Quality Luxury Modular kitchen in Gurgaon available at best price. All types of Modular Kitchens are available U Shaped Modular kitchens, L Shaped Modular Kitchen, G Shaped Modular Kitchens, Inline Modular Kitchens and Italian Modular Kitchen.
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
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1. September 19, 2013
Dan Berlin
Experience Research Director
dberlin@madpow.net
@banderlin
Mad*Pow
EXPERIENCE RESEARCH BEST PRACTICES
2. Hi! I’m Dan Berlin @banderlin
BA in psychology from Brandeis U.
Studied visual space perception
Seven years in technical support
Sat as a participant for a usability study for a product I was working on
Realized that user experience (UX) work is the perfect combination of computers and psychology
Went to Bentley U. to earn an MBA and MS in Human Factors in Information Design
Two years at an interactive agency performing usability and neuromarketing research
Then did some freelance UX consulting for about a year
Am now an Experience Research Director at Mad*Pow, an experience design agency based out of
Portsmouth, NH
My passion is for research methodology and finding new ways to elicit data from participants
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3. About this Presentation
Understanding your research goals
Formative and evaluative studies
How to choose the right method(s)
Methods chart
Gathering qualitative data
Taking notes and organizing findings
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5. Understanding Your Research Goals
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Preparing to prepare for your study
Technology
User
Needs
Business
Goals
Your overall goal:
To uncover actionable business and
design insights via user data
Start by understanding the business’ goals
What is the overall goal of the interface?
What are the interactions that drive the business?
What are the important calls to action?
Who are the target audiences?
What do they want to know about their users?
What do they think they already know about their users
How did they learn this?
6. Understanding Your Research Goals
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Preparing to prepare for your study
Actionable = the data should indicate what exactly needs to change or be implemented in
the interface to align it with users’ expectations and needs
This means you need to start with actionable (and attainable) goals, such as:
How do perform a certain interaction today?
Does the proposed IA align with user expectations?
Are users able to complete a critical transaction?
Do users understand the pricing schedule?
Goals will depend on the type of study
Formative
Performed at the beginning of a project to learn how the project should proceed
Evaluative
Performed during and towards the end of projects to determine if the design aligns with user expectations
9. How to Choose the Right Method(s)
Make sure your research goals are clear
Know what you want to learn
Know what you will do with the information you gather
Know what decisions the business needs to make
Know your constraints
Timeline?
Resources?
Budget?
Access to Users?
Create a Methods Chart
The answers will become clear
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Know Goals and Constraints
10. How to Choose the Right Method(s)
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Method Pros Cons Candidate
Method 1 • List the advantages for
this method for this
specific project
• List the disadvantages
for this method for this
specific project
Yes / No –
Would this method be a
good candidate for this
specific project
Method 2
Method 3
Etc…
Methods Chart
11. How to Choose the Right Method(s)
Example Project Goals:
Have 3 concepts for behavior change application. Which one is the best to
develop for maximum global appeal?
Client wants answers as quickly as possible
Client wants large numbers to provide confidence behind decision
Client wants data collection in 5 countries around the world
Designers want to know why or why not users chose each concept, to
provide additional design direction
User population – adults who own a smart phone and want to get healthier
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Methods Chart
12. Methods Chart Example
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Method Pros Cons Candidate
Interviews • Good for capturing
motivations for behavior
change
• Can get good qualitative
details on why users
prefer each concept or
not
• Good to explore issues to
fine tune survey
questions
• Can be done via phone
(get broad geographic
sample)
• Can be done quickly
• Small numbers – client
wants large numbers
Y – would be good as a
qualitative method to pair
with a larger quantitative
method
Focus Groups • Good for qualitative
information gathering
• Could generate some
interesting conversations
about behavior change
motivations
• Wouldn’t get as much
detail as interviews
• Concern about group
think when evaluating
concepts
• Concern about not
sharing details of
personal goals in front of
others
N – interviews would be
better for qualitative
Survey • Good for large numbers
• Easily replicated across
different
countries/languages
• Can be done online for
broad geographic
distribution
• Can be done quickly
• Unclear what exact
questions to ask
• Doesn’t provide detailed
insights into qualitative
topics
Y – good paired with
qualitative method
13. How to Choose the Right Method(s)
Example Research Plan:
Conduct telephone interviews in US with 12-15 participants
Create online survey in US for 300 participants
Use international research partners to conduct 12-15 interviews in 4
countries
Use international research partners to conduct survey for 300 participants
in same 4 countries
Why this approach works:
Interviews provide input into questions for survey
Survey provides large numbers; interviews provide in-depth insight
Both are commonly used methods and easy to replicate in different
countries
Both methods can be done quickly
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Methods Chart
15. Gathering Qualitative Data
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Usability Task Creation
Good usability study tasks are:
Non-leading: don’t give away the answer
Single tasks: don’t have users do two things in succession
Realistic: don’t have users do things they would not normally do
Self-explanatory: don’t have multiple sentences explaining the task
Achievable: always document what constitutes a “pass” for the task
16. Gathering Qualitative Data
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Moderator’s Guide
A good study guide:
Conveys the study goals and methodology to clients
Serves as a quick reference to the moderator during the study
Provides the moderator with a template to take hand-written notes, with ample space to
do so
The typical moderator’s guide contains:
Research method: a short paragraph explaining the usability study
Study goals: a short bulleted list of the study goals
Introduction: the moderator’s opening spiel when explaining the study to the participant
Background questions: Typically demographic or product usage questions
Tasks: The task, pass condition(s), notes for the moderator, and post-task questions
Follow-up questions: The questions to be asked after all the tasks are complete
18. Gathering Qualitative Data
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Notes Grid
Proper planning for taking notes is very underrated
The organization and thoroughness of your notes will dictate the ease with which you
will create the final report
Organized, complete notes = easy reporting
Disorganized, incomplete notes = back to the video you go (ewww!)
Make your notes grid once your study & moderator’s guides are complete
Give each question and subquestion its own row
Put each participant in a new column (or vice-versa, if you like)
DO NOT put each participant/task in a new worksheet
Use data validation for quantitative data
Task ease ratings, task success, multiple choice questions, etc.
Always include an extra “Why?” cell for data validated cells (to capture qualitative data related to
the question)
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• Do not include the participant
name in your notes grid
• Include a date/time cell to
best align with the videos
• Visually separate sections of
the study
• Fill data validated cells with a
light color
• Hide columns when you have
moved on to the next
participant
Gathering Qualitative Data
Notes Grid
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Gathering Qualitative Data
Findings Sheet
Scan the notes grid to determine findings
Put these in a spreadsheet and assign and priority and category
21. In Conclusion
Set actionable and attainable research goals
Know where you are in the project
Use a methods chart to weigh factors and choose a method
Time, participants, goals, budget, etc.
Proper documentation = easier qualitative analysis
Study guide notes grid findings spreadsheet report
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