The document discusses improving care experiences through human-centric design strategies, emphasizing behavioral triggers and core customer value propositions. It questions the effectiveness of the healthcare system in learning from its past mistakes and advocates for a network of sharing and design evolution. Prescriptive standards for patient experience are highlighted as essential for enhancing care.

1. 01/18/2016
Improving Care Experiences
Human Centric Design

2. Experience Strategy
~National Word Blog, The Aging Experience

3. Experience Strategy
1 BEHAVIOR OVER DEMOGRAPHICS

4. Experience Strategy
2 Understand the contextual behavior variances

5. Experience Strategy
3 Find behavioral trigger events

6. Experience Strategy
4 Discover “life” integration needs

7. Experience Strategy
5 Discover core customer value propositions

8. Experience Strategy
Why did
people hire a
milkshake?
-Clayton Christensen (disrupted innovation)

9. Is It Working?

10. Is It Working?

11. Is It Working?
~National Word Blog, The Aging Experience

12. Is It Working?

13. Is It Working?

14. Is It Working?

15. Is It Working?
Why is the healthcare system
not learning from their
mistakes???

16. A Network of Sharing

17. A Network of Sharing

18. A Network of Sharing

19. Design Evolution

20. Design Evolution

21. Design Evolution

22. Prescriptive Standards

23. Prescriptive Standards

24. Prescriptive Patient Experience Standards

25. Prescriptive Patient Experience Standards
Patientexperiencestandards.com