Every study starts with a question. This session at CSUN 2014 started by examining the questions that usability testing can answer. Short case studies illustrate how the right technique will help us know not only what is happening but also why it’s happening. It's an overview of usability testing as a research method, and what you can (and can’t) learn from working with real people as they try to use a web site or other product.
1.Periodic Properties & Variations of Properties Class 10 ,ICSE.pptxolgaYunas3
(i) Periodic properties and their variations in groups and periods.
(ii) Periodicity on the basis of atomic number for elements.
1.atomic size
2. ionisation POTENTIAL/
3,electron affinity
4. metals
non metals
5. density
Periodic Trends
Periods
groups
Mendeleev periodic table
Moseley periodic table
long form of periodic table
1.Periodic Properties & Variations of Properties Class 10 ,ICSE.pptxolgaYunas3
(i) Periodic properties and their variations in groups and periods.
(ii) Periodicity on the basis of atomic number for elements.
1.atomic size
2. ionisation POTENTIAL/
3,electron affinity
4. metals
non metals
5. density
Periodic Trends
Periods
groups
Mendeleev periodic table
Moseley periodic table
long form of periodic table
Usability testing: rapid results when you need them. Have a question about whether a new feature or design idea works for users? It’s easy to find out early, so your design process is as responsive as your code. We'll look at ways to run quick usability test, how to find users in the wild, and when to add it to your project plan. Yes, it can be fast, good, and cheap.
Presentation at the dotgov design conference - March 27, 2015
Usability testing: rapid results when you need them. Have a question about whether a new feature or design idea works for users? It’s easy to find out early, so your design process is as responsive as your code. We'll look at ways to run quick usability test, how to find users in the wild, and when to add it to your project plan. Yes, it can be fast, good, and cheap.
Presentation at the dotgov design conference - March 27, 2015
Determining Requirements In System Analysis And DsignAsaduzzaman Kanok
Requirements determination and requirements structuring are two core components of system analysis. Traditionally, interviewing, questionnaires, directly observing and analyzing documents are four main methods adopted by system analysts to collect information. JAD and prototyping are two modern requirements determination methodologies, which are developed and based on the previous traditional methods. A well-structured representation of system requirements can dramatically improve the communication among analysts, designers, users, and programmers. DFD, structured English, decision tables, decision trees, and E-R diagrams are traditional primary requirements structuring tools. Nowadays, RAD and OOA are emerging to help streamline and shorten the total SDLC. While RAD SDLC packs traditional analysis phase and part of design phase into one step, OOA tries to make the outcomes of analysis phase can be reused by the following developing phases
The first part of a workshop on user experience surveys. Topics: (1) how to improve the questions in surveys and (2) how to assess UX using a survey.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
An Introduction to the World of User ResearchMethods
What is user? Why do we do it? How do we do it? User Research Consultants, Dr Jennifer Klatt and Ben Smith from Methods Digital (https://methodsdigital.co.uk/) have kindly put together this slide deck to take you through the basics.
Preference and Desirability Testing: Measuring Emotional Response to Guide De...Paul Doncaster
(From UPA 2011-Atlanta) Usability practitioners have a variety of methods and techniques to inform interaction design and identify usability problems. However, these tools are not as effective at evaluating the visceral and emotional response generated by visual design and aesthetics. This presentation will discuss why studying visual design is important, review considerations for preference and desirability testing and present two alternative approaches to user studies of visual designs in the form of case studies.
Similar to What you can learn from usability testing (20)
Designing for difference: Are you failing at the most important design challengeWhitney Quesenbery
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At the Center for Civic Design, we’ve learned that designing democracy requires changing our practice and how we approach our work. As one project partner put it, “If all we do is make it a little easier for people who already vote, we have failed.” From voter guides to ballots, the goal of our work is to expand civic engagement and participation - including everyone, with all their differences
This presentation was created for World IA Day, 2019
Presentation at edUI
Understanding our users starts from user research. But the complexities of the user patterns, behaviors, perceptions, and motivations can be hard to communicate in ways that help the team really understand the mindset of their audience.
Stories let us shape research data into compelling narratives that build empathy and engage teams in the user journey and see both research insights and problems user experience through the eyes of your users.
Presentation at UX Camp Copenhagen, May 2018
We all love our user research data… but why is it such a struggle to use the insights we uncover to create direction for our project? Storytelling is the missing link, getting past charts and graphs to dig into data. Whitney will show how stories put research insights into context, communicate the entire user journey, show problems through the eyes of your users, and help you ask better questions to gain deeper insights.
Presentation at the IA Summit 2017
Why can’t we make it easier to be accessible?
Why can’t we aim for great user experiences that are also accessible? Creating accessible technology has to go beyond minimal compliance with standards that meets the law but may not be usable.
We need a bigger goal: creating delight for everyone. We’ll start by exploring what makes a delightful experience and how a good balance small pleasures and anticipated needs supports accessible UX in both big and small ways. Like any UX, this concern for users has to be part of every design decision.
But we also need to think about what it takes to make this happen. It means incorporating a wider range of people into user research and usability testing, and making accessibility a core requirement, not an afterthought. But most of all, it takes tools that are designed to support accessibility. We’ll look at some of the progress… and some of the failures that hold us back.
This presentation is also available as a seminar in the All You Can Learn Library at aycl.uie.com
A library for everyone - Designing for Digital, Austin 2017
All of the tools and principles of an excellent user experience also support accessibility, just as web design that is responsive to diversity of devices is also responsive to a diversity of human needs.
One of the simplest ways to make information more accessible is to add alternative text (alt text for short). It’s brief descriptions of images for users who can’t see them. But what to write? This is a deep dive into writing alt text that is usable and useful. You’ll learn how the right words can make images speak clearly.
Updated for AccessU and AccessU Summit 2017
You went to a lot of trouble to put that content online. Plain language will help your audience find it, understand it and use it. Writing clearly makes information more accessible – and usable – for people who don’t read well, are reading in a second language, or are listening to the text. That means better informed users, happier customers, and fewer angry support calls.
Updated for AccessU 2017
Long descriptions of images are in the speaker notes
What does it take to get from barrier-free to delightful experiences?
Meeting basic accessibility requirements is a critical first step. But let’s dream bigger. Let’s aim for accessible UX – great user experience for everyone. Creating innovations that include a more diverse range of interaction styles, and designs that are both inclusive and delightful starts by bringing together the whole team — from content to code. It means thinking about people, not just technology. It means finding allies and partners, new ways of working, making our tools really usable, and helping everyone manage change.
Updated May 2017
Versions presented at PhillyCHI, AccessU, IA Summit, Accessing Higher Ground
Accessible UX: Beyond the checklist to great experiencesWhitney Quesenbery
Checklists, standards, and even patterns can only make sure that basic rules are followed. Even products that meet standards can be difficult or even impossible to use.
But the questions we want to focus on are:
- How easy, useful, efficient, and delightful is this?
- Is this something people want to use?
- Is it a great experience?
Presentation at IAAP 2015, October 22, 2015
Is it usable for people with disabilities?
We know a lot about how to meet the checkpoints for accessibility, but how well do you understand what makes a good experience for people with disabilities? Only getting out and seeing how people use your product will help you understand what makes it a delight to use --- or a pain. User research and usability testing should be part of your accessible UX toolkit.
Instead of trying to reduce the chaos of complexity, we can embrace it.
Instead of thinking about designing for a narrow middle of the curve, we embrace the full spectrum....from the beginning.
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Center for Civic Design workshop on September 26, 2014 to discuss what we learned in our project and share insights, experiences, and example materials with the election officials who made this work possible by hosting our researchers
Alt means alternative text. A look at how to write it, thinking about audience, content, context.
These slides are from the Accessibility Summit, 2014. Register for access to recorded sessions:
http://environmentsforhumans.com/2014/accessibility-summit
Want people to understand your apps, sites, information? Write and design it in plain language so they can find, understand and use it. (Talk at Code for America, 22 Aug 2014)
Accessibility as Innovation: Creating accessible user experiencesWhitney Quesenbery
Designing a web for everyone is a conscious act of innovation. Instead of focusing on barriers, we can put people first for delightful user experiences.
Presentation on how usability and accessibility problems are related. Including people with disabilities in usability testing can reveal deeper insights into the kinds of problems users might encounter
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
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3. 3
Usability testing answers questions, so we have to
understand the question we are asking.
If we want to know:
Which design helps users complete tasks more
effectively?
We are asking a question that is
Comparative, quantitative (errors, time)
(and why they made those mistakes)
If we want to know:
Do voters understand how to mark their ballot?
We are asking a question that is abut
Mental models, variability, qualitative insights
(and how prevalent each model is)
4. 4
Helpful models for thinking about usability
A’s Ability, aptitude, attitude
(what users bring to the interaction)
E’s Efficient, effective, engaging, error-tolerant,
easy to learn
(dimensions of usability)
Use Useful, usable (operable), desirable
(context of use)
5. 5
The As help you think about diverse participants
Attitude
motivation, emotion, risk tolerance, persistence, optimism, tolerance for
frustration
Aptitude
current knowledge, ability to make inferences or innovate solutions,
expertise, habits
Ability
physical and
cognitive attributes
Source: Dana Chisnell "Character Creator" http://www.slideshare.net/danachisnell/character-creator
7. 7
5Es help you plan usability tests
Usability Goal Types of usability testing needed
Evaluate tasks for how accurately they were
completed and how often they produce errors
Effective
Error-tolerant
Easy to learn Control how much instruction is given to test
participants, or recruit participants with different
levels of knowledge
Construct task scenarios to create situations
with potential problems
Engaging User satisfaction surveys to gauge acceptance
review logs for „time on site‟
Efficient Time tasks with realistic tasks and working
versions of the software
8. 8
The recipe for planning a usability test
Location and context: formal informal
Recruiting: defined opportunistic
Activities: instructed tasks free tasks
Questions: structured unstructured
Data collection: observation task/data only
Results quantitative qualitative
9. 9
A few examples of questions
and how we answered them
These examples all come from work on
elections and civic design..but the
principles apply to any project.
10. 10
Comparing two designs
Can a design improve user performance?
Plain vs. traditional language
About this project
45 participants
3 lab setting, 8 days
2 moderators
Instructions for voting
Careful observation
Satisfaction survey
We learned about
Voter accuracy
Order effects
Voter preference
Results
Statistical analysis
Participant preference
11. 11
Comparing two designs
Can a minor difference have a major impact?
Left aligned or right aligned
names
About this project
100 participants
2 locations, 1 day
4 moderators + 6 others
Instructions for voting
Minimal observation
We learned about
Voter preference
Time to vote
Number of errors
Results
Statistical analysis of marked
ballots
12. 12
Testing a new design
What problems might voters have with a new ballot design?
About this project
1 of 5 similar tests
10 participants
1 locations, 1 day
2 moderators + 1 others
Self-defined tasks
Observation
Post-task questionnaire
We learned about
Navigation on the ballot
Instructions
Results
Found pattern of errors for
one interaction
Time on task
13. 13
Exploring new ideas
Can we extend a design to new audiences?
http://anywhereballot.org
http://civicdesigning.org/featured-story/rapid-responsive-radical-the-anywhere-ballot-is-born/
About this project
Research project
Paper prototyping
Low literacy
We learned about
What they understsand
Navigation
Instructions
Interactions
Results
Simplified everything for a
clear, universal design
14. 14
Answers quickly and inexpensively
Can we find participants "where they are?"
http://anywhereballot.org
http://civicdesigning.org/featured-story/rapid-responsive-radical-the-anywhere-ballot-is-born/
About this project
13 participants
Observed and interviewed as
they filled in a new voter
registration form
We learned about
How people filled in the form
Results
Improved voter registration
forms
This project and poster were done by Jenny Greeve, the Design Fellow at the
Washington Department of Elections
15. 15
Learning about comprehension
Can voters explain and act on that understanding?
About this project
20 participants
4 locations, 1 day
8 moderators
Self-defined tasks
Minimal observation
We learned about
Navigation on the ballot
Instructions
Mental models of counting
Whether there‟s a problem
Results
Qualitative insights
16. 16
Gauging opinion
Which accessible voting system do voters prefer?
About this project
496 surveys; multi-disabilit
11 systems
Multiday “voting fair”
They learned about
Voter assessment of usability
Voter comments about
accessibility
Differences by disability
Results
Statistical analysis survey
results
Qualitative analysis of
comments
This was a project of the Oregon Department of Elections
18. 18
Look for a balance of methods by approach and
context of use
19. 19
Early in
Project
Many Users
Few Users
Comparative
benchmarking
Summative testing
Card sorting
Satisfaction surveys
Market research
Iterative evaluation of
prototypes
Evaluation
of Designs
Ethnography
Use the right tool at the right time
Stakeholder
interviews
User observation
Walkthroughs
Expert
Reviews
A-B Testing
20. 20
Look for the 'cadence' of what kind of usability work
you do at different times
Seeing the Elephant: Defragmenting User Research by Lou Rosenfeld
http://alistapart.com/article/seeing-the-elephant-defragmenting-user-research
26. 26
Storytelling for User Experience
with Kevin Brooks
Global UX
with Daniel Szuc
A Web for Everyone
with Sarah Horton
http://rosenfeldmedia.com/books/a-web-for-everyone/
Editor's Notes
A tool to help you focus on the attributes that matterAccount for what the user brings to the tableIdentify both center and outliers
The 'Anywhere Ballot'Designed through iterative testing with low literacy participants
On April 4th, 2005, citizens with disabilities from all over the state tested voting systems and completed surveys documenting their reactions to each system. A total of 496 surveys were completed.The survey results on the following page will be one of several factors used to help the Oregon Secretary of State decide which voting system or systems to purchase to give citizens with disabilities the opportunity to vote privately and independently. Survey was a modified SUS – 12 questionsI would like to use this voting system in an election. There were too many steps in using this voting system.I thought this voting system was easy to use. The instructions for this voting system were difficult to understand. The buttons or touch screen were easy to use. It was hard to move around the ballot with this system. I think that most people could learn to use this voting system very quickly.I found this voting system awkward or difficult to use. I felt very confident that my vote was cast correctly with this voting system. I would need help each time I used this voting system. The ballot text was easy to read or hear. Casting my vote was easy.